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I am Adorafrea Babasa. I am currently working as a Spa Receptionist in Address Boulevard.I worked as well as a Spa Receptionist at Address Downtown and did a task force as a Spa Receptionist at the Spa Palace Downtown.
My job responsibilities anf qualifications are:
-I am highly skilled in welcoming, greeting and assisting guest.
-I can Demonstrated ability to deal effectively with phone by providing a basic and accurate information in-person and via phone and email.
-Receiving and sorting email inquiries.
-Able to maintain and ensure the Reception Area is tidy and presentable, with all necessary stationery and material (e.g. Menus, Pens, Brochures, A4 Paper, clean Invoice folder etc.), equipment, furniture and lightning.
-Perform other general administrative and clerical duties such as filing, photocopying and Scanning documents.
-Proven record of answering / forwarding calls, taking messages and ensures that callers reach appropriate person or forwards to complaint department.
-Performs inputting, updating and accuracy information on a computerized database of the guest detail.
-Monitoring any guest who’s using facilities.
Responsible for opening and closing the Spa as per standard operating procedures.
-Perform responsibilities of providing detail descriptions of Spa Packages, Treatment, Discounts, Services, Promotions and features of facilities.
-Responsible for processing transactions for all payment such as Gym and Spa Membership fees while maintaining Cash Float and Cash Sales properly on a daily basis.
-Responsible in month-end report to be submitted to the Manager.
-Responsible for spa products, retail and stationery office supplies and keep monthly inventory of stock.
- Do retail space,spa promotions and gym membership upselling.
-Maintain the general filing system and file all correspondence of the guest.
-Can do a minute meeting in Outlet Staff Communication meeting during in my F&B tenure.
-Checking all guest transaction bills.
The Address Boulevard - Dubai, United Arab EmiratesSpa & WellnessJuly 2016 - Now · 2 years and 5 months
The Address Downtown Dubai - Dubai, United Arab EmiratesSpa & WellnessJune 2014 - July 2016 · 2 years and 2 months
Receptionist/Hostess cum Cashier
The Westin Abu Dhabi Golf Resort & Spa - Dubai, United Arab EmiratesF&B serviceJanuary 2013 - June 2014 · 1 year and 6 months
One&Only; Royal Mirage, Dubai - Dubai, United Arab EmiratesF&B serviceJune 2009 - May 2012 · 2 years and 12 months
Meydan Golf Clubhouse - Dubai, United Arab EmiratesF&B serviceMay 2009 - December 2009 · 8 months
One&Only; Royal Mirage, Dubai - Dubai, United Arab EmiratesF&B serviceFebruary 2007 - June 2009 · 2 years and 5 months
Sake Sushi Simei - SingaporeF&B serviceFebruary 2005 - February 2006 · 1 year and 1 month
San Pedro College of Business AsministrationJune 2001 - April 2006
EnglishNative or fluent100%
- Micros POS
- Ms office skills