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Back of The House, Inc. - EuropeOtherMarch 2016 - Now
Events Management Trainee
Hotel Barcelo Nervion - Bilbao, SpainF&B otherOctober 2015 - October 2015
Communicate with clients regarding event specifications and logistic offering suggestions and guidance. Follow up with clients to arrange payment, evaluate the service provided post event. Prepare Internal and External Events Orders as well as Group Summaries and communicate to concerned departments/individuals. Keep track, update, and communicate to concerned departments availability status of function/meeting rooms. Advise seniors on matters requiring their attention and implement their decisions. Assist on coordination meetings for big events and VIP guests. Coordinates with F&B service and Kitchen to make sure the service is provided on time and properly. Attend daily briefing to inform management of the on-going and upcoming events. Maintain a systematic filing of all office documents. Collects and analyse data on events undertaken & produce reports on events outcome (Events Billing, MICE Revenue...). Handle complaints and find solutions to problems concerning services or facilities provided
Jumeirah Beach Hotel - Dubai, United Arab EmiratesManagementDecember 2013 - May 2014
Duties included: Achieve company's Mission and Vision. Meet and greet guests visiting the hotel, restaurants or banquet functions. Provide professional, friendly and engaging services. Ensure guests live the
Frenchman's Creek Beach and Country Club - Palm Beach, FL, United StatesManagement TraineeOctober 2012 - October 2013
Ensure effective stock rotation and maintain stock levels in accordance with company policy; Follow procedures for food and beverage controls at all times; Assist with maintaining and improving departmental operating standards;; Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget (including the planning, implementation and review of promotions); Supervise the quality of the service offered to customers; Act on customer feedback; Assist with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment; Ensure deliveries to member’s houses are carried out effectively, on due time; Ensure Venues are duly set up according to Events Orders; Ensure charges are raised for services provided in event services department.
Hotel Management Post Graduation
Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, SpainOctober 2011 - March 2012
SpanishNative or fluent100%