Adriana Barlafa Kruhonja

Adriana Barlafa Kruhonja

Director of Spa and Health Club at The Merrion Hotel
Lives in Dublin, Ireland

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About me

Self- started and highly motivated professional, offering progressive years of experience in: hotel operations, business and customer service. Adapt at analyzing the organization’s critical business requirements, identifying deficiencies and potential opportunities. Proactive leader and successful mentor. Out of the box thinker and highly organized with keen attention to details. Innovative in implementing high standards with goal to drive outstanding results. Equipped with written and verbal communication aptitude and strong work ethic to effectively establish and cultivate strong customer relationships.

Experience

12 years and 5 months

  • Director of Spa and Health Club

    The Merrion Hotel - Dublin, Ireland

    Spa & Wellness
    August 2019 - Now · 5 months

    • Pre-opening, setting up and task force team • Directly supervising therapists, receptionists, attendants, physiotherapy and hair salon team • Implementing SOP's and P&P • New treatments/ menu design • Driving revenue, creating first P&L, budget and forecast

  • Front Office Manager

    Temple Bar Hotel - Dublin, Ireland

    Front Office reception
    May 2019 - July 2019 · 3 months

    Offering the highest level of guest service in the Front Office Area of the hotel, ensuring the agreed standards are always achieved • Directly supervising all Front Office staff and ensuring proper completion of all Front Office duties. • Ensuring all procedures are followed in relation to the handling of cash and keys. Reservation duties when necessary. • Scheduling staff rosters. • Resolving guest problems and issues quickly, efficiently and courteously

  • Spa Manager

    Atlantis The Palm - Dubai, United Arab Emirates

    Spa & Wellness
    August 2016 - January 2019 · 2 years and 6 months

    - Planning and executing SPA SOP’s - Managing and educating Spa therapists (20), hairdressers (3) , Spa attendants (4) and (27) treatment rooms -Monitoring and being in charge of KPI’s, guest satisfaction trough (CFS - Customer Feedback Survey + J.D. Power) -Duty manager responsibilities -Implementing ISO standards: ISO 9001:2008 (Quality Management System), ISO 22000:2005 (Food Safety Management System), OHSAS 18001:2007 (Occupational Health and Management System) -Working with Spa Brands: Gentlemen's Tonic, ESPA, Aromatherapy Associates, Dr. Burgener, Kersastase, L'Oreal and Shiseido

  • Rooms Division Manager

    Morrison Hotel - Dublin, Ireland

    Rooms division
    May 2016 - August 2016 · 4 months

    -Planning and carrying out training requirements within the departments to ensure consistency of the required Hilton Core Brand Standards -Supervising Front Office, Accommodation and Concierge -Duty manager responsibilities

  • Rooms Division Director

    Sun Gardens Dubrovnik - Dubrovnik, Croatia

    Rooms division
    September 2013 - December 2014 · 1 year and 4 months

    -Supervising managers (7) and their employees (250) -Managing operational procedures in: Residences Front Office, Hotel Front Office, Residences Housekeeping, Hotel Housekeeping, Spa, Sport & Recreation and Laundry departments -Mentoring departments for achieving financial targets and cost reduction, new employments, budgeting and tracking CFS’s and KPI -Manager on duty responsibilities - Creating and being responsible for budgeting, forecasting and cost control for 5 departments (Housekeeping/ Accomodation, Front Office, Laundry, Sport and Recreation and Spa Center) -Recruiting and hiring collogues/staff for all above departments via face to face interviews and/or recruitment trips.

  • Spa Manager

    Sun Gardens Dubrovnik - Dubrovnik, Croatia

    Spa & Wellness
    February 2011 - August 2013 · 2 years and 7 months

    -Planning and executing SPA SOP’s -Managing and educating Spa therapists (10-15) , Spa attendants (4), Spa receptionist (3) and (12) treatment rooms -Monitoring and being in charge of KPI’s, guest satisfaction trough (Medallia and TripAdvisor) -Duty manager responsibilities Working with Spa Brands : Comfort Zone, Marria Galland, OCCO O.P.I, CND and Ionithermie 

  • Spa and Training Manager

    Biokozmetika d.o.o - Zagreb, Croatia

    Spa & Wellness
    February 2009 - January 2011 · 2 years

    - Pre-opening Westin spa team while managing Hypo Center Spa Center (Zagreb) - Training spa therapist in Maria Galland treatments -Monitoring therapist performance and coaching/training the low performing ones - Supervising Hotel Excelsior ( Dubrovnik) team in summer months

  • Spa Manager

    Steiner - Miami, FL, United States

    Spa & Wellness
    May 2007 - February 2008 · 10 months

    -Managing spa team (10 collogues/staff) -Working with Spa brands : Elemis, La'Therapie and Ionithermie

  • Assistant Spa Manager

    Steiner - Miami, FL, United States

    Spa & Wellness
    November 2004 - January 2007 · 2 years and 3 months

    - Performing beauty, spa and massage treatments (Elemis and La'Therapie) - Assisting Spa manager and replacing in when needed

Education

  • Harvard - Manage mentor education program

    November 2017 - December 2017

    Decision making Developing employees Difficult interactions Feedback essentials Finance essentials Innovation and creativity Managing your boss Harvard – Negotiating Team management

  • Bachleor in Marketing, PR and Social Media

    DOBA Buisness School - Maribor, Slovenia

    October 2013 - December 2017

    Marketing, Social Media and Public Relations Bachelor Programme

  • Executive Leadership

    eCornell | Online Learning by Cornell University

    September 2013 - December 2013

    Executive Leadership education program Managing strategic change Tactics and skills for negotiating The coaching mindset for engaging and developing others The coaching process for engaging and developing others Executive decision making Leading through creativity

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • Croatian

Date of birth

June 26th 1984

Skills

7 skills

  • Business analysis
  • Coaching and Mentorship
  • Human Resources Management
  • Operation Management
  • performance tracking and evaluation
  • P&L Management
  • Train the Trainer

Additional Information

2 informations shared

Connections
Papa Diop
Front Office Manager at Tewkesbury Park Hotel
Eloise Treillard
Assistant Human Resources Manager at Emerald Palace Kempinski Dubai
Inga Kirsteina
Waitress/Hostess at Murtaghs bar
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