Adriana Giampetraglia

Adriana Giampetraglia

cluster group &conference sales executive at Hilton Rome Airport/Hilton Garden INN
Lives in Rome, Italy

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Experience

10 years and 10 months

  • cluster group &conference sales executive

    Hilton Rome Airport/Hilton Garden INN - Rome, Italy

    Events
    December 2017 - Now · 2 years and 1 month

    • Receive, respond to, and convert meetings, events, and group inquiries in order to grow revenue. • Present available and most suitable event space options to the highest possible standard for the clients to build long-term relationships and increase client retention. • Communicate with prospective client meeting planners via email, telephone, and provide in-person site inspection tours. • Negotiate space, dates, and rates to maintain sales goals. Build strong relationships with customers to fully understand their needs. Arrange and carry out Hotel show rounds. Ensure the complete administration and execution of all planned events. • To ensure a smooth operation of the Conference & Events department and liaise with Operations to ensure all events operate efficiently and to customer satisfaction

  • Restaurant Manager

    Lasuite west - London, United Kingdom

    F&B service
    April 2015 - September 2017 · 2 years and 6 months

    • Department H.O.D ,responsible for smooth operation of Restaurant, Room service and Bar operations. • Ensure Rota is posted and time sheets submitted on time • Responsible for the delivery of full departmental induction of all new starters • Creating service standards, SOPs, sequences of service • Continuously monitor and personally check all F&B areas to ensure standards of service and cleanliness are maintained • Ensure that the payroll is controlled for full time or casual staff and kept in line with budget. • Responsible for Time and Attendance • Recruit, manage, train and develop the F&B team • Duty manager and Fire Marshall • Lanching a new Restaurant Concept • Carry out appraisals with Team members and supervisors • Support Opening Manager

  • Assistant Manager

    Mandarin Oriental London - London, United Kingdom

    F&B service
    May 2012 - April 2015 · 3 years

    • Assisting the Restaurant Manager in the day to day operations • Responsible for recruiting, training & developing restaurant staff. • Cultivating a positive working environment for all staff to work in. • Organise work schedules, rotas and shifts • Coaching and training. • Deputising in the absence of the Restaurant Manager • Ensuring that all equipment is used correctly, maintained and cleaned properly. • Creating initial job plans • Implement LQE • Continuously monitor and personally check all the Restaurant area to ensure standards of service and cleanliness are maintained • Ensured smooth coordination between the back-end and front-end activities • Attending daily briefing meeting • Liaising with the Head Chef to discuss and develop the menu. • Overseeing client bookings & reservations

  • Food and Beverage Supervisor

    Radisson Blu - London, United Kingdom

    F&B service
    January 2009 - May 2012 · 3 years and 5 months

    • Managing a high volume restaurant and directing room service, mini bar and banqueting operations for 12 M&E rooms. Also responsible for effectively developing, managing and leading the restaurant team of over 30 staff to provide excellent service. • Supervising a diverse team of people in a fast-paced, high volume environment. • Setting targets with clear standards and time scales. • Co-ordinating both the front and back of house operations. • Create SOP and training sheets • Departmental Trainer • Ensuring the staff is trained on Health and Safety procedures, Fire Safety and COSHH

Languages

2 languages

  • Italian

    Native or fluent

  • English

    Professional working

Personal information

Nationalities

  • Italian

Date of birth

November 28th 1987

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