Adriana Rozina

Adriana Rozina

Junior Account Executive at Chaos Design
Lives in Riga, Latvia
over 6 months ago

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PERSONAL OVERVIEW:
Results-oriented, motivated postgraduate with experience in providing superb marketing, brand management, event and hotel management, and organisational support while utilising a high level of presentation skills. Able to provide high quality service in accordance with company’s vision and values to engage heads, hearts and spirits. Well-versed in communicating with professionals from various backgrounds with strong communication and creative skills.

ADDITIONAL CERTIFICATES AND ACTIVITIES:
• Facebook Marketing master classes certificate – 8 weeks, 2013
• Business Organisation certificate – 4 weeks, 2014
• Public Speaking “Oral Improvisation” 1st level certificate – 4 days, 2015
• Public Speaking “Charismatic Orator” 2nd level certificate – 4 days, 2015

Experience

  • Junior Account Executive

    Chaos Design - London, United Kingdom

    Sales & Marketing
    October 2016 - Now

    • Responsible for woking with client, such as Ernst & Young, Canon and others in supporting various online and offline marketing, strategy, communications, brand management and other activities.

  • Marketing Strategist (freelance)

    CREATD - London, United Kingdom

    Sales & Marketing
    April 2016 - October 2016

    • Developed a marketing plan for Riga Technical University (RTU) in Latvia. • Used brand audit (internal and external) and situation analysis to understand the brands’ current and potential position. • Using brand development strategies and marketing mix in order to raise awareness of potential students. • Created various marketing and PR campaigns online and offline for University promotion. • Worked closely with creative team members in order to create outstanding and effective campaigns. • Developed skills in people management and teamwork. • Acquired decision-taking skills and an ability to lead a team.

  • Brand Strategist

    Accolade Wines - London, United Kingdom

    Sales & Marketing
    September 2015 - May 2016

    • Developed a re-branding plan for one of the UK famous wine brand reaching 70% higher consumer brand awareness. • Used brand audit (internal and external) and market analysis to understand the brands’ situation. • Using brand development strategies re-branded, re-positioned and re-developed the brands functions to increase customer awareness. • Created an effective communications plan between the brand and consumers using marketing communication mix. • Expanded experience in teamwork and theoretical knowledge acquired throughout MSc course.

  • Account Assistant

    Hill + Knowlton Strategies - Riga, Latvia

    Public Relations
    September 2014 - August 2015

    • Assisted the teams’ project leaders in developing the most suitable marketing plans for the well-known companies, such as LG Electronics, Samsung, Android, Apple, Coca-Cola, McDonalds, Costa Coffee, Canon, Ernst & Young, L’Oreal, Nivea and Unilever. • Assisted in organizing brand awareness events for the existing clients. • Worked with press releases (including writing and translation) and media journalists. • Maintained up-to-date social media information. • Helped in developing marketing and PR strategies using social media and traditional marketing. • Obtained skills in creativity, as well as developed critical and analytical thinking • Developed strong attention to details.

  • Front Desk Agent

    Sofitel Hamburg Alter Wall - Hamburg, Germany

    Front Office reception
    November 2013 - October 2014

    • Responsible for the entire front desk agent work, such as check-in/out procedures and daily preparation of front office tasks. • Supervised internship employees and ensured their full professional development including a build-up in excellent guest service. • Performed night audit duties including administrative work and preparation of the OPERA system for the next early and late shifts.

  • Front Desk Agent

    Relais & Châteaux Hotel Dollenberg - Bad Griesbach, Germany

    Front Office reception
    September 2013 - October 2013

    • Responsible for the entire front desk agent work, such as check-in/out procedures and daily preparation of front office tasks. • Delivering positive attitude and helpfulness to ensure that the guests are having an excellent stay.

  • Front Desk

    Brussels Marriott Hotel - Brussels, Belgium

    Front Office reception
    July 2012 - January 2013

    • Performed night auditor duties and was responsible for the entire hotel during night hours. • Helped the night audit employees in administrative work and preparation of the OPERA system for the next early and late shifts. • Worked as a receptionist during daytime and evening time, performing regular front desk duties.

  • F&B/Merchandise

    The Walt Disney World - Orlando, FL, United States

    F&B service
    February 2011 - August 2011

    • Responsible for selling WDW property items at the Souvenir shops in a WDW Resort (All Star Resort). • Improved high-class guest service using Disney-developed methods. • Attended “WDW guest satisfaction” classes to advance guest entertainment skills.

Education

  • Masters Degree (MSc) in Marketing and Brand Management

    Kingston University - Kingston upon Thames, United Kingdom

    September 2015 - September 2016

    Gained knowledge on the processes behind Marketing within the fields of Integrated Marketing Communications, Global Marketing Management, Strategic Brand Management, Branding Design, Market Research and Data Analysis, Buyer Behaviour and developing marketing strategies while utilising team work, analytical and research skills. Masters Dissertation – Crisis Management in Brands. The main task was to critically analyse the existing crisis management literature and, as a result re-create the most suitable theory on how crises need to be handled.

  • Bachelors Degree (BA) in Hospitality and Events Management

    SHMS Swiss Hotel Management School - Leysin, Switzerland

    September 2010 - July 2013

    Acquired knowledge in Hotel and Events Management including Public Relations and E-Marketing, Hotel Operations Management, Strategic Management, Accounting Principles, Business Communication, Banqueting and Events, Sustainable Events Management, Front Office Operations (OPERA), German and Spanish language courses. Bachelors Dissertation - Critical evaluation on how Facebook affects consumers when making decisions by choosing hotels for leisure amongst customers. The main task was to evaluate the impact of Facebook on consumer-decision making process based on the researched literature and, as a result prove that Facebook leaves a significant impact on consumers’ purchase behaviour. Planned and executed a fundraising event of 100 guests holding an Event Secretary position and a World of Hospitality event of 700 guests holding a Marketing Manager position.

  • International Baccalaureate

    Lyceum Alpinum Zuoz - Zuoz, Switzerland

    September 2007 - August 2010

    Undertook courses including English, German, Economics and Math (Higher Level), as well as Spanish and Biology (Standard Level).

  • Primary School Diploma

    Riga Centre Language School - Riga, Latvia

    September 1998 - June 2007

    Undertook language courses (English and German), as well as mandatory primary school courses as part of my studies.

Languages

  • Latvian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Russian
    Full professional
    80%
  • German
    Full professional
    80%
  • Spanish
    Notions
    20%

Skills

  • Adobe Photoshop
  • Advertising
  • Analytical Mindset
  • Brand management
  • Creative
  • Events Management
  • Hotel Management
  • InDesign
  • International background
  • IWorks
  • Logical Thinking
  • Marketing
  • Marketing Strategy
  • Microsoft
  • Multilingual
  • Opera PMS
  • STRATEGY PLANNING
  • Study abroad
  • Work abroad
Connections
Igor Sinchuk
Guest Services Agent at Delta Hotels Toronto
Assad Khalil
Coordinator-Retail Operations / Venue Ticketing Manager at Qatar 2015 - 24th Men's Handball World Championship
Petra Belavic
Banquet Manager at Fairmont Hotels
Following
Hosco
Geneva, Switzerland
Royal Garden Hotel London
London, United Kingdom
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Brussels, Belgium
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Paola Cuadra Azucar
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