Agnes Makanda

Agnes Makanda

Team Leader room reservations at Media One Hotel
Lives in Dubai, United Arab Emirates

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About me

I am an enthusiastic individual who has a drive in delivering exceptional customer service by thinking outside the box and going beyond the ordinary.

Experience

7 years and 3 months

  • Team Leader room reservations

    Media One Hotel - Dubai, United Arab Emirates

    Sales & Marketing
    June 2016 - Now · 3 years and 2 months

  • Front Office Executive

    Media One Hotel - Dubai, United Arab Emirates

    Front Office reception
    May 2014 - May 2016 · 2 years and 1 month

  • Customer Service Executive

    Dubai International Hotel - Dubai, United Arab Emirates

    Front Office reception
    April 2012 - March 2014 · 2 years

Education

  • Customer Service

    Media One

    June 2017 - January 2019

  • Train the trainer

    Media One

    March 2015 - January 2017

  • Fire and safety

    Media One

    May 2014 - June 2018

  • French and hospitality

    Alliance Française - Madrid, Spain

    May 2009 - April 2011

Languages

4 languages

  • Kinyarwanda

    Native or fluent

  • Swahili

    Native or fluent

  • French

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • Kenyan

Skills

20 skills

  • A good Team player
  • B2B Sales
  • Call Center
  • Closing & Billing
  • Customer skills
  • F&B Revenue
  • Guest satisfaction
  • Guest Services
  • Listening skills
  • Organizer
  • Problems solving
  • Public Relations
  • Revenue Forecasting
  • ROI
  • Sales Training
  • Service recovery
  • Teamleader
  • Teamwork Leadership
  • Upselling
  • Visa
Following
W Dubai - The Palm
Dubai, United Arab Emirates
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