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About me
Specializzata in marketing e economia del turismo, sono appassionata ed esperta nella gestione del cliente in tutti gli aspetti: dalla progettazione, all'esecuzione e al post- vendita.
Sono in grado di riorganizzare il lavoro e le diverse attività in autonomia e responsabilità, rispettando scadenze e raggiungimento degli obiettivi.
Specializzata in particolare nel settore del lusso sia per segmenti B2B che B2C.
Con forti capacità di comunicazione , capacità di multitasking e con enfasi, garantisco qualità e risultati ottimali.
Mi reputo una persona umile e paziente.
Experience
7 years and 4 months
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Customer Service Officer
kotimed - Livorno, Italy
LogisticsAugust 2023 - Now · 8 months -
Assistente Amministrativo
Kortimed - Livorno, Italy
LogisticsJanuary 2022 - Now · 2 years and 3 months -
Supervisor
Giardino Group - Minusio, Switzerland
F&B ManagementMay 2021 - December 2022 · 1 year and 8 months -
Chef de rang
Swiss Diamond Hotel - Lugano, Switzerland
F&B serviceJuly 2020 - January 2021 · 7 months -
Chef de rang
Orsa maggiore - Forte dei Marmi, Italy
F&B serviceJuly 2019 - June 2020 · 1 year -
Chef de rang
Terme di Saturnia SPA & Golf Resort - Saturnia, Italy
F&B serviceNovember 2018 - June 2019 · 8 months -
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Food and Beverage Server
Lungarno Collection - Florence, Italy
F&B serviceMay 2017 - November 2017 · 7 months -
Contract Manager
Imperatore Travel - Ischia, Italy
ManagementJanuary 2017 - April 2017 · 4 months -
Food & Beverage Assistant Service Manager
St. Regis Florence - Florence, Italy
F&B ManagementJuly 2016 - November 2016 · 5 months -
Front Office Junior Assistant
Relais & Châteaux - Garlenda, Italy
ReceptionMay 2012 - August 2012 · 4 months
Education
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CISET - Università Ca' Foscari Venezia Master in Tourism Economics and Management - Venice, Italy
November 2015 - October 2016 -
Master di perfezionamento; Master di primo livello in economia e gestione di turismo; CISET; Il Food & Beverage Management. La Gestione del ristorante "; Laurea Magistrale; Laurea magistrale in Progettazione e Gestione dei Sistemi Turistici Mediterranei
Università Cà Foscari di Venezia (Italia); Winter Garden by Caino" all'interno dell'hotel St. Regis Florence; azienda; Fondazione Campus, Università degli studi di Pisa (Italia); Scienze del Turismo e Studi del Mediterraneo
September 2015 - June 2016 -
Attestato Food & Beverage per Coffee Expert; Attestato Cvent organization; Delf niveau A2
Azienda Illy Caffè (Trieste); l'Università di Lingue a Bari
April 2014 - November 2016 -
Master Degree in Tourism Management
Fondazione Campus - Lucca, Italy
March 2013 - July 2015A degree from the Fondazione Campus means completing an educational course which encourages a professional integration of quality in the field of tourism. In particular, the Master Degree Course supplies the tools and skills necessary to carry out, above all, consulting and coordinating roles to become: Planner and operator of cultural tourism Technician for the planning and promotion of touristic itineraries Specialist in communication and marketing of the cultural heritage Art and Entertainment events planner and manager Tourism consultant Communication and marketing consultant Location Manager Production Manager Revenue Manager Events Manager Asset Manager Personal shopper Guest relations manager Guest services manager Room Division Manager Tourism development agent Researcher in the field of tourism Destination Manager Human resources manager in tourism companies Tourism business associations manager Marketing, promotion, and sales distribution manager Consultant for the planning of the tourism business A
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Bachelor Degree in Tourism Science
Fondazione Campus - Lucca, Italy
September 2009 - March 2013Fondazione Campus is always committed to forming new Tourism professionals, in light of the profound evolutions in a continuously growing and developing sector. The Three-year Bachelor Degree Course allows the acquisition of the useful skills to become: Hotel Manager Hospitality business technician Tour guide Travel courier Nature guide Travel agency technical manager Travel agent Tour Operator Specialist Consultant for the promotion of tourism Cultural event, fair, exposition, conference and reception organiser Entertainment coordinator Museum technician Communication and tourism marketing technician Restaurant and banqueting services manager Reservation coordinator Business promoter Spa Manager Social Media Manager
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Diploma da ragioneria turistica; del Turismo
I.T.C.G.T. "Manlio Capitolo", Tursi (MT) (Istituto Tecnico Commerciale per Geometri e Tecnici; 75028 Tursi (Matera) Italia
September 2004 - June 2009
Languages
5 languages
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Italian
Native or fluent
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English
Full professional
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French
Full professional
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Spanish
Full professional
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German
Professional working
Personal information
Nationalities
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Italian
Date of birth
March 02nd 1990
Driving License
Yes
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