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Experienced Expert with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Tourism Management, Tourism Marketing, Promotional Marketing, Market Research, and Customer Service. Strong professional with a BBM(H) in Hospitality Management focused in Hospitality Administration/Management from West Bengal University Of Technology.
Destination Expert & Digital Marketer
Kaago Travel - Kolkata, IndiaTourismJuly 2018 - Now · 5 months
-promoting and marketing the business -maintain familiarity with tourism trends -supplying travelers with pertinent information and useful travel/holiday materials -managing budgets -b2b collaborations relating to accounts and sales -planning the tour itinerary -preparing invoices -maintaining records -create and update records of clients -prepare customer spreadsheets and keep online records -perform market research -research materials and sources for presentations and reports -prepare and organize databases and reports -develop and manage digital marketing campaigns -edit & post content, videos, podcasts, and audio content on online sites. -execute social media efforts to improve likes, shares, tweets, etc. -creating and executing email-based marketing campaigns.
International Tour Consultant
Neptune Tours and Travels - Kolkata, IndiaTourismDecember 2017 - June 2018 · 7 months
-promoting and marketing the business -maintain familiarity with tourism trends -supplying travelers with pertinent information and useful travel/holiday materials -managing budgets -B2B collaborations relating to accounts and sales -planning the tour itinerary -create and update records of clients
Duniya Safari - Kolkata, IndiaTourismAugust 2016 - November 2017 · 1 year and 4 months
-promoting and marketing the business -customer handling -managing budgets -planning the tour itinerary
Hotel Sahara Star - Mumbai, IndiaManagement TraineeDecember 2015 - April 2016 · 5 months
-knowledge of core departments of hotel -identify customers’ needs and respond proactively to all their concerns -learning properties, menus, room matrix, etcetera
BBM(H) in Hospitality Management
West Bengal University of Technology - Kolkata, IndiaAugust 2014 - November 2017
- Customer Service Management
- Digital Strategy
- Front Office Services
- Marketing Plan
- Market Research
- MS Office
- Opera PMS
- Travel management