Agusti Puig

Agusti Puig

Operations Manager, Europe at SHR - developer of Windsurfer® CRS
Lives in Barcelona, Spain

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About me

Professionalism, Quality in my work, Implication and Loyalty are the adjectives that have been highlighted by my colleagues and responsible.
I am an enthusiastic person with a great sense of duty, willing to learn, dynamic and versatile that can work as a team and under pressure. I am a good communicator, responsible, efficient, and able to adapt to change, with great capacity to listen, train and motivate other people.

Experience

22 years and 7 months

  • Operations Manager, Europe

    SHR - developer of Windsurfer® CRS - Barcelona, Spain

    Room Division Management
    September 2017 - Now · 6 years and 7 months

    · Responsible for creating processes, CRM, project management, internal and external training. Expert in Big Data Analysis and Diagramming tools. · Responsible of the Events Coordination, for events managed by SHR and events where SHR participate as exhibitors in Europe · Responsible for the Office, managing technical incidents, purchases and supply management.

  • Operations Manager

    Cross-Tinental - Barcelona, Spain

    Room Division Management
    January 2015 - August 2017 · 2 years and 8 months

    • Responsible for creating processes, CRM, project management, internal and external training and sales, are just a part of my day to day. • Expert in Big Data Analysis and Diagramming tools.

  • Premier Global Chain Manager

    TravelClick - Barcelona, Spain

    Logistics
    January 2013 - January 2015 · 2 years and 1 month

    • Main point of contact for Melia Hotels Group and NH Hoteles for their technical issues and daily modifications needed within their Business Intelligence products. • Become the subject matter expert for the Customer Applications, such as Business Intelligence and Channel Management including their interaction with other systems and internal processes. • Become the expert on all aspects of TravelClick's products including their interaction with other system and their internal processes. • Suggest enhancements to the product that will improve its stability and ability to be supported.

  • Concierge clef d’Or

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Concierge
    December 2011 - December 2012 · 1 year and 1 month

    Concierge clef d’Or

  • Front Office & Concierge Supervisor

    Pullman Barcelona Skipper - Barcelona, Spain

    Reception
    August 2011 - December 2011 · 5 months

    Front Office & Concierge Supervisor

  • Front Office & Concierge Supervisor

    Hilton Barcelona - Barcelona, Spain

    Reception
    September 2007 - July 2011 · 3 years and 11 months

    • Responsible for the supervision and management of quality mails and questionnaires answered and sent by clients. • Responsible for airlines corporate contracts Blocs & Billing control. • Revenue Maximization course Trainer, to improve processes and sales techniques for the groups, reservations and reception departments.

  • Duty Manager / Front Desk Supervisor

    Hilton Paris Charles de Gaulle Airport - Paris, France

    Reception
    September 2006 - September 2007 · 1 year and 1 month

    • Coordinate a team formed by receptionists and bellboys in a proactive, and participatory way, ensuring an enthusiastic environment, responsible and focused on the client’s satisfaction. • Handle all the incoming reservations from flight cancellations and coordinate the involved hotel's teams.

  • Receptionist

    Hilton Paris Arc de Triomphe - Paris, France

    Reception
    October 2005 - September 2006 · 1 year

    • One of my tasks was the preparation, drafting and execution of the procedures for the reception department for the implementation of the ISO 9001 standard.

  • Guest Relations & Concierge Supervisor

    Hôtel Villa Beaumarchais - Paris, France

    Guest Relations
    October 2004 - September 2005 · 1 year

    Guest Relations & Concierge Supervisor

  • Receptionist & Concierge

    Hôtel d’Aubusson - Paris, France

    Reception
    October 2003 - September 2004 · 1 year

    Receptionist & Concierge

  • Various positions in the reception department in the below hotels

    Disneyland Paris - Paris, France

    Reception
    September 2001 - September 2003 · 2 years and 1 month

    • New Port Bay Club Hôtel 3*L (1093 Rooms). • New York Hôtel 4* (565 Rooms).

Education

  • Revenue Management Expert Program

    Executive Education IQS - Barcelona, Spain

    April 2018 - July 2018

  • Master Degree

    Universitat Oberta de Catalunya - Barcelona, Spain

    October 2017 - July 2018

    Master Degree in Dirección y gestión de la Calidad

  • Certificate of Specialization in Strategic Planning and Lean Management

    Universitat Oberta de Catalunya - Barcelona, Spain

    October 2017 - January 2018

  • Certificate of Innovation Management

    Universitat Oberta de Catalunya - Barcelona, Spain

    October 2017 - July 2018

  • Curso

    Bureau Veritas - Barcelona, Spain

    June 2017 - August 2017

    Curso Auditor Interno de Calidad ISO 9001:2015

  • Degree

    Universitat Oberta de Catalunya - Barcelona, Spain

    January 2010 - July 2015

    Degree in Tourism

Languages

5 languages

  • French

    Native or fluent

  • Spanish

    Native or fluent

  • Catalan

    Native or fluent

  • English

    Full professional

  • Italian

    Professional working

Personal information

Nationalities

  • Spanish

Skills

11 skills

  • Big Data
  • Business Intelligence
  • CRM
  • Front desk management
  • Hotel Operations
  • Pricing Analysis
  • Pricing Strategy
  • Project manager
  • Quality audit
  • Quality Control
  • Revenue Analisys
Following
Selenta Group
Selenta Group
Barcelona, Spain
Executive Education IQS Neobookings
Neobookings
Esparreguera, Spain
Other members
Sara Jalili Mateo
Barcelona, Spain
Gemma Garcia
Sant Julià de Ramis, Spain
Maria López Martín
Barcelona, Spain
Alba Ferrer Ciurana
Barcelona, Spain
View more
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