Join Hosco and view Agusti's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
About me
Professionalism, Quality in my work, Implication and Loyalty are the adjectives that have been highlighted by my colleagues and responsible.
I am an enthusiastic person with a great sense of duty, willing to learn, dynamic and versatile that can work as a team and under pressure. I am a good communicator, responsible, efficient, and able to adapt to change, with great capacity to listen, train and motivate other people.
Experience
22 years and 7 months
-
Operations Manager, Europe
SHR - developer of Windsurfer® CRS - Barcelona, Spain
Room Division ManagementSeptember 2017 - Now · 6 years and 7 months· Responsible for creating processes, CRM, project management, internal and external training. Expert in Big Data Analysis and Diagramming tools. · Responsible of the Events Coordination, for events managed by SHR and events where SHR participate as exhibitors in Europe · Responsible for the Office, managing technical incidents, purchases and supply management.
-
Operations Manager
Cross-Tinental - Barcelona, Spain
Room Division ManagementJanuary 2015 - August 2017 · 2 years and 8 months• Responsible for creating processes, CRM, project management, internal and external training and sales, are just a part of my day to day. • Expert in Big Data Analysis and Diagramming tools.
-
Premier Global Chain Manager
TravelClick - Barcelona, Spain
LogisticsJanuary 2013 - January 2015 · 2 years and 1 month• Main point of contact for Melia Hotels Group and NH Hoteles for their technical issues and daily modifications needed within their Business Intelligence products. • Become the subject matter expert for the Customer Applications, such as Business Intelligence and Channel Management including their interaction with other systems and internal processes. • Become the expert on all aspects of TravelClick's products including their interaction with other system and their internal processes. • Suggest enhancements to the product that will improve its stability and ability to be supported.
-
Concierge clef d’Or
Fairmont Rey Juan Carlos I - Barcelona, Spain
ConciergeDecember 2011 - December 2012 · 1 year and 1 monthConcierge clef d’Or
-
Front Office & Concierge Supervisor
Pullman Barcelona Skipper - Barcelona, Spain
ReceptionAugust 2011 - December 2011 · 5 monthsFront Office & Concierge Supervisor
-
Front Office & Concierge Supervisor
Hilton Barcelona - Barcelona, Spain
ReceptionSeptember 2007 - July 2011 · 3 years and 11 months• Responsible for the supervision and management of quality mails and questionnaires answered and sent by clients. • Responsible for airlines corporate contracts Blocs & Billing control. • Revenue Maximization course Trainer, to improve processes and sales techniques for the groups, reservations and reception departments.
-
Duty Manager / Front Desk Supervisor
Hilton Paris Charles de Gaulle Airport - Paris, France
ReceptionSeptember 2006 - September 2007 · 1 year and 1 month• Coordinate a team formed by receptionists and bellboys in a proactive, and participatory way, ensuring an enthusiastic environment, responsible and focused on the client’s satisfaction. • Handle all the incoming reservations from flight cancellations and coordinate the involved hotel's teams.
-
Receptionist
Hilton Paris Arc de Triomphe - Paris, France
ReceptionOctober 2005 - September 2006 · 1 year• One of my tasks was the preparation, drafting and execution of the procedures for the reception department for the implementation of the ISO 9001 standard.
-
Guest Relations & Concierge Supervisor
Hôtel Villa Beaumarchais - Paris, France
Guest RelationsOctober 2004 - September 2005 · 1 yearGuest Relations & Concierge Supervisor
-
Receptionist & Concierge
Hôtel d’Aubusson - Paris, France
ReceptionOctober 2003 - September 2004 · 1 yearReceptionist & Concierge
-
Various positions in the reception department in the below hotels
Disneyland Paris - Paris, France
ReceptionSeptember 2001 - September 2003 · 2 years and 1 month• New Port Bay Club Hôtel 3*L (1093 Rooms). • New York Hôtel 4* (565 Rooms).
Education
-
-
Master Degree
Universitat Oberta de Catalunya - Barcelona, Spain
October 2017 - July 2018Master Degree in Dirección y gestión de la Calidad
-
Certificate of Specialization in Strategic Planning and Lean Management
Universitat Oberta de Catalunya - Barcelona, Spain
October 2017 - January 2018 -
Certificate of Innovation Management
Universitat Oberta de Catalunya - Barcelona, Spain
October 2017 - July 2018 -
Curso
Bureau Veritas - Barcelona, Spain
June 2017 - August 2017Curso Auditor Interno de Calidad ISO 9001:2015
-
Degree
Universitat Oberta de Catalunya - Barcelona, Spain
January 2010 - July 2015Degree in Tourism
Languages
5 languages
-
French
Native or fluent
-
Spanish
Native or fluent
-
Catalan
Native or fluent
-
English
Full professional
-
Italian
Professional working
Personal information
Nationalities
-
Spanish
Skills
11 skills
- Big Data
- Business Intelligence
- CRM
- Front desk management
- Hotel Operations
- Pricing Analysis
- Pricing Strategy
- Project manager
- Quality audit
- Quality Control
- Revenue Analisys
We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.
We’ve added the following information to your profile:
- Current location
- Profile summary
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
- Date of birth
- Driving License
- Phone Number
Take a moment to look at your supercharged profile!
We couldn’t update your profile using your CV.
We couldn’t update your profile. However, your CV has been saved.
There was an error uploading your CV.
Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.