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Within a vibrant corporate environment I’m looking to utilise my excellent communications, analysing and multi-tasking skills within a vibrant corporate environment. I am highly driven to succeed and gain the skills and knowledge required to work in a vibrant corporate environment. I believe that my precision, excellent verbal and written skills, flexible personality, have helped prepare me for a position for the challenging and dynamic opportunities. I have excellent English communication skills, both written and verbal as well as proficient with MS Office My previous experience have taught me to be precise, detail oriented, and prompt when completing tasks. Additionally, it facilitated the development of organizational skills, including prioritizing, scheduling, and multi-tasking and enhanced my ability to work under pressure. Finally, I have excellent time management and self-management skills and enjoy working within a team as well as individually. I believe my skills, motivation
Radisson Blu Resort - Fujairah, United Arab EmiratesFront Office receptionDecember 2018 - Now · 1 year and 1 month
Reported to Director of Rooms: Hence FOM job on hold so I’m reporting to DOR For all matters relate with department or general hotel operation. Covering all tasks & responsibilities of Front Office Manager: I take pride of covering all tasks & responsibilities Of FOM in all roles and responsibilities. Department training (RHG & OJT): To assure all training required by RHG being done and conducted in the most efficient way along with all OJT conducted by myself based on staff requirements, mistakes and department needs and operation. Last 5 years I was able to complete full training for 6 Supervisor. Department Operation (Annual leave, PHs clearing, Duty Roster, staff files, Payroll& Annual review…): Preplanning for department Annual leave for the staff before begging of a New Year and make sure to be followed without deviation. As long as pending PH s / Day off s to be cleared. Weekly duty Roster before weekend to be done concern shifts rotation. During year to prepare staff files which later will be the main part of staff annual review. Assuring all staff following the standard by monitoring and evaluating staff performance. Finalize staff Payroll and meet died line. Ensure the full knowledge of the Hotel’s policies and procedures and comply with them. Knowledgeable about preventive maintenance and emergency procedures. Communicate with Room & Guest Services Manager on all pertinent Front Office matters affecting guests. Supervise the Reception and coordinate with the Reservation manager in anticipating opportunities for sales to ensure optimum occupancy and average room rate for the purpose of maximizing revenue. Double-check the daily arrival, cancellation, no-show, and VIP reports serve as a point of contact for regular and VIP Guests. Check special package rates, new accounts and new rates and checks accuracy of all contracted. Whole hotel operation & coordination among all departments: Provide supportive functional assistance to all departments generally. Co-operate, coordinate and communicate with all departments through establish channels. Establish and maintain effective relations with the employee and interdepartmental relationships. Efficient covering for all HOD and Hotel manager absence as possible as I can with full cooperation with the people who are in charge of the other departments. Regular Patrol for whole house and rooms inspection: Ensure that all operation's equipment are properly maintained and in working conditions. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety & report any issues to DOR plus concern departments. Guest Survey & Social Reviews:I take pride of responsibility for such important part and make sure we always meet guest expectations and satisfaction. Lead the staff members and supervisors to achieve our goals and notify them and keep reminding for the importance of that part. Guest Communication & Problem handling with unlimited Responsibility & Wide Domain: Interact with all Hotels’ guests as members of the local community. Take a commitment to deal with all guest complaints as my own case and following up till it solved. Dealing with the guest widely with unlimited Responsibility. Conducting business meeting with random guests and taking feedback and advices. Staff selection & Interviews: staff interviews and CV s selection on the measurements which meet hotel standard and required qualifications. P&L, Revenue Forecast, Statistics& Budget: Analysis the Market Fair Share reports and checking in a daily budget & revenue and the department cost control should be monitored
IHG - Holiday Inn Express - Dubai, United Arab EmiratesFront Office receptionJanuary 2016 - November 2018 · 2 years and 11 months
Asyut University - Egypt, TX, United StatesSeptember 2000 - November 2005
BA Arts & Education English Department.
Native or fluent
Native or fluent
- Managing a team