Ahmed Atya

Ahmed Atya

Senior Butler at Jumeirah Group / Burj al arab
Lives in United Arab Emirates
over 6 months ago

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Guest service executive - executive butler:
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Experience

  • Guest Service Agent

    Caesars Entertainment Corporation - Dubai, United Arab Emirates

    Other
    October 2018 - Now · 3 months

    Caesars Palace Bluewaters

  • Guest service executive / executive butler

    Burj Al Arab Hotel - United Arab Emirates

    Other
    July 2015 - Now · 3 years and 6 months

    •Greeted customers entering the store to ascertain what each customer wanted or needed •Ensuring all guest requirements and needs are met according to the hotel's set standers. •Lead, motivate & continuously develop the Butler Team in order to maximize colleague productivity, departmental revenue, guest satisfaction & department COS scores. •Oversee all aspects of the floor operation, including administrative tasks to ensure standards and consistencies are maintained to the highest level at all times.. •Identify and assess customers’ needs to achieve satisfaction. •Build sustainable relationships of trust through open and interactive communication. •Maintains open line of communication and ensures guest complaints and feedbacks. •Provide accurate, valid and complete information by using the right methods/tools. •Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. •Maintain a full & comprehensive knowledge of the products and services available in the hotel, other Jumeirah properties and the local area.

  • Senior Butler

    Jumeirah Group / Burj al arab - Dubai, United Arab Emirates

    Front Office reception
    July 2015 - Now · 3 years and 6 months

Education

  • BC

    Alexandria University - Alexandria, Egypt

    September 2004 - September 2010

Languages

  • English
    Professional working
    60%

Skills

  • Arabic language
  • Butler Service
  • Cashiering
  • English Fluent
  • F&B
  • First Aid
  • Food Safety
  • Food server
  • Front Office
  • Hospitality
  • Hotsos
  • Knowcross
  • MC Office
  • Opera PMS
Following
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Dubai, United Arab Emirates
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