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Guest service executive - executive butler:
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
Guest Service Agent
Caesars Entertainment Corporation - Dubai, United Arab EmiratesOtherOctober 2018 - Now · 3 months
Caesars Palace Bluewaters
Guest service executive / executive butler
Burj Al Arab Hotel - United Arab EmiratesOtherJuly 2015 - Now · 3 years and 6 months
•Greeted customers entering the store to ascertain what each customer wanted or needed •Ensuring all guest requirements and needs are met according to the hotel's set standers. •Lead, motivate & continuously develop the Butler Team in order to maximize colleague productivity, departmental revenue, guest satisfaction & department COS scores. •Oversee all aspects of the floor operation, including administrative tasks to ensure standards and consistencies are maintained to the highest level at all times.. •Identify and assess customers’ needs to achieve satisfaction. •Build sustainable relationships of trust through open and interactive communication. •Maintains open line of communication and ensures guest complaints and feedbacks. •Provide accurate, valid and complete information by using the right methods/tools. •Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. •Maintain a full & comprehensive knowledge of the products and services available in the hotel, other Jumeirah properties and the local area.
Jumeirah Group / Burj al arab - Dubai, United Arab EmiratesFront Office receptionJuly 2015 - Now · 3 years and 6 months
Alexandria University - Alexandria, EgyptSeptember 2004 - September 2010
- Arabic language
- Butler Service
- English Fluent
- First Aid
- Food Safety
- Food server
- Front Office
- MC Office
- Opera PMS