Join Hosco and view Ahmed's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
Reservations Sales Agent
InterContinental Hotels Group (IHG®) - Cairo, EgyptRevenue ManagementFebruary 2014 - Now
• Respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and fax. • Create and maintain reservation records for individuals or groups and prepares letters of confirmation and promptly processes any cancellations and modifications. • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. • Suggesting different packages or amenities that the facility offers and asking questions to help determine what the guests needs. • Perform daily report for: no-show, duplicate reservations, airport pick-up report, follow-up on travel agencies reservations & extra-net reports.
Faculty of tourism & hotel managmentSeptember 2006 - June 2010
- Good communication
- Good in microsoft
- Strong negotiation skills