Ahmed Gouda

Ahmed Gouda

Reservations Sales Agent at InterContinental Hotels Group (IHG®)
Lives in Cairo, Egypt
over 6 months ago

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Experience

  • Reservations Sales Agent

    InterContinental Hotels Group (IHG®) - Cairo, Egypt

    Revenue Management
    February 2014 - Now

    • Respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and fax. • Create and maintain reservation records for individuals or groups and prepares letters of confirmation and promptly processes any cancellations and modifications. • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. • Suggesting different packages or amenities that the facility offers and asking questions to help determine what the guests needs. • Perform daily report for: no-show, duplicate reservations, airport pick-up report, follow-up on travel agencies reservations & extra-net reports.

Education

  • Faculty of tourism & hotel managment

    September 2006 - June 2010

Languages

  • English
    Professional working
    60%

Skills

  • Good communication
  • Good in microsoft
  • Strong negotiation skills
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