Ahmed Helaly

Ahmed Helaly

Night Manager at Shangri-La Hotels and Resorts
Lives in Damietta, Egypt
over 6 months ago

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I have 10 years experience in Front Office operation & management at multiple international hotel chains such as Le Meridien, Hyatt, and lastly at Shangri-La Hotel, Doha as Front Office Service Manager (Night Manager)

Experience

  • Night Manager

    Shangri-La Hotels and Resorts - Doha, Qatar

    Rooms division
    January 2015 - July 2018 · 3 years and 7 months

  • Duty Manager

    Hyatt Regency Dubai and Galleria - Dubai, United Arab Emirates

    Rooms division
    March 2010 - January 2015 · 4 years and 12 months

  • Front Office Agent

    Le Méridien Dahab Resort - Dahab, Egypt

    Front Office reception
    April 2008 - February 2010 · 1 year and 11 months

Education

  • Bachelor of Tourism and Hospitality

    El-Minia University - Faculty of Tourism and Hotels

    September 2003 - July 2007

    Major of Hospitality Management

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Budgeting
  • Coaching
  • Complaint Handling
  • Customer Care
  • Forecasting
  • Guest satisfaction
  • Hospitality
  • Management
  • Problem solving
  • Team Leadership
  • Time & Task Management
  • Training
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