Ahmed Khedr

Ahmed Khedr

Cluster Reservations Agent at AccorHotels
Lives in Cairo, Egypt
over 6 months ago

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Experience

  • Cluster Reservations Agent

    AccorHotels - Dubai, United Arab Emirates

    Revenue Management
    December 2016 - March 2017 · 4 months

    Handling telephone calls, e-mails, faxes, correspondence and responding to guests’ requests on a timely manner for the cluster three hotels in room reservation department. Ensuring guest profiles are maintained, merged and updated on a regular basis for sharing hotels. Achieving an optimum level of occupancy and average room rate to best yield revenue by using effective Up-selling techniques; respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation Provide prompt and efficient service while maintaining the hotels brand standards

  • Reservation Sales Agent

    Carlson Rezidor Hotel Group Paris - Kuwait City, Kuwait

    Revenue Management
    June 2014 - November 2016 · 2 years and 6 months

    Maintain high level of guest telephone contact skills while promoting the Hotel facilities. Achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met. Maximize room revenues, and create additional revenue, by utilizing effective Up-selling techniques. Handle customer queries and complaints relating to the Reservations Department. Ensure Profiles are maintained, merged and updated on a regular basis to provide accurate Company, agent and Individual Guest information as directed by the Reservations Co-coordinator. Maintain the Reservation files in an up to date and accurate manner. Work closely with Front Desk and Events to maximize Guest Satisfaction. Allocated rooms at the time of reservation; ensures all reservations & general enquiries are responded to in a timely fashion. Training other whenever requires during working hours.

  • Front Office Agent

    the regency kuwait - Salwa, Kuwait

    Front Office reception
    November 2012 - May 2014 · 1 year and 7 months

    Passionate, energetic & friendly personality Confident in handling guest requests Process all incoming and outgoing calls accurately and courteously. Good problem resolving skill, creative and resourceful Exposure to front office, housekeeping and basic F&B knowledge Knowledge of Opera Multi tasker, flexible and ability to work under pressure

Education

  • Faculty of Arts Language Interpretation and Translation section Arabic - English

    Cairo University - Cairo, Egypt

    September 2002 - July 2006

    Faculty of Arts Language Interpretation and Translation section Arabic - English

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Contract Negotiations
  • Customer satisfaction
  • Customer-service
  • Guest Service Management
  • Hospitality Management
  • Hotel Booking
  • Hotels
  • Hotels Opera
  • Hotels & Resorts
  • Marketing Strategy
  • Pack Microsoft Office
  • Property management systems
  • Reservations
  • Reservations management
  • Resorts
  • Revenue Increase
  • Rooms Division
  • Sales Management
  • Tars / Resa. Web
  • Trade shows
  • Yield-management
Following
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