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Enhance my knowledge, traits and simultaneously affect the company in a positive sense through my experience. I am looking for a suitable position with a reputed and ambitious company.
Director of Rooms
Habtoor Grand Resort, Autograph Collection - Jumeirah, Dubai, United Arab EmiratesBack OfficeJune 2016 - Now · 2 years and 7 months
Started as a Telephone operator in 2013 then I got promoted as a Rooms controller in June 2016. Consistently offer professional, friendly and engaging service. • Assisting in room inventory and ensuring reservation of required rooms for guests. • Applying proper blocking strategies and allotting rooms to VIP and regular guests walking in unannounced. • Coordinating with housekeeping and room reservation staff on a continuous basis to maintain an accurate status of all guest rooms. • Strategize room plan to ensure swift check-in for guests and managing guest room assignments. • Answering calls of reservation inquiries in a professional manner. • Providing caller’s information on services offered, types of rooms, etc. • Assisting front desk by checking guests in and out during peak arrival/departure hours. • Communicate rooms availability in daily briefing with other collogues and giving a forecast for expected upselling opportunities. • Creating Booking for VIPs with accurate details and according to their special preferences to ensure a smooth stay.
Habtoor Grand Resort, Autograph Collection - Jumeirah, Dubai, United Arab EmiratesBack OfficeSeptember 2013 - May 2016 · 2 years and 9 months
To answer the calls as per the hotel Policy and following hotel standards. • Handling internal and external calls. • Extend warm and courteous telephone service to the guest, Management and employees of • Maintain speed and accuracy when connecting incoming and outgoing calls. • Handling wakeup calls and ensure prompt and timely service followed by reminder wakeup call service • Keep updating guest and group crew list especially VIP at all times • Responsible proper billing of guest calls/fax and promptly transmit front office cashier.
Oppo smartphone - Lahore, PakistanSales & MarketingAugust 2010 - July 2013 · 2 years and 12 months
Demonstrate and provide information on promoted products/services • Create a positive image and lead consumers to use it • Use lectures, films, charts, and/or slideshows • Distribute product samples, brochures, flyers etc. to source new sales opportunities • Identify interest and understand customer needs and requirements • Set up booths or promotional stands and stock products • Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc.)
HSSC commerce, banking and management
Pakistan Education Academy - Dubai, United Arab EmiratesJanuary 2013 - December 2014
SSC Arts-commerce, banking and management
Pakistan Education Academy - Dubai, United Arab EmiratesJanuary 2011 - December 2012
UrduNative or fluent100%
HindiNative or fluent100%
EnglishNative or fluent100%
- Charismatic Leadership
- Excellent social skills
- Highly professional
- Honest hardworking
- Manage a complaint
- MS Office proficient
- social network