Ahmed Mir

Director of Rooms at Habtoor Grand Resort, Autograph Collection
Lives in Jumeirah, Dubai, United Arab Emirates
over 6 months ago

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Enhance my knowledge, traits and simultaneously affect the company in a positive sense through my experience. I am looking for a suitable position with a reputed and ambitious company.

Experience

  • Director of Rooms

    Habtoor Grand Resort, Autograph Collection - Jumeirah, Dubai, United Arab Emirates

    Back Office
    June 2016 - Now · 2 years and 7 months

    Started as a Telephone operator in 2013 then I got promoted as a Rooms controller in June 2016. Consistently offer professional, friendly and engaging service. • Assisting in room inventory and ensuring reservation of required rooms for guests. • Applying proper blocking strategies and allotting rooms to VIP and regular guests walking in unannounced. • Coordinating with housekeeping and room reservation staff on a continuous basis to maintain an accurate status of all guest rooms. • Strategize room plan to ensure swift check-in for guests and managing guest room assignments. • Answering calls of reservation inquiries in a professional manner. • Providing caller’s information on services offered, types of rooms, etc. • Assisting front desk by checking guests in and out during peak arrival/departure hours. • Communicate rooms availability in daily briefing with other collogues and giving a forecast for expected upselling opportunities. • Creating Booking for VIPs with accurate details and according to their special preferences to ensure a smooth stay.

  • Telephone operator

    Habtoor Grand Resort, Autograph Collection - Jumeirah, Dubai, United Arab Emirates

    Back Office
    September 2013 - May 2016 · 2 years and 9 months

    To answer the calls as per the hotel Policy and following hotel standards. • Handling internal and external calls. • Extend warm and courteous telephone service to the guest, Management and employees of • Maintain speed and accuracy when connecting incoming and outgoing calls. • Handling wakeup calls and ensure prompt and timely service followed by reminder wakeup call service • Keep updating guest and group crew list especially VIP at all times • Responsible proper billing of guest calls/fax and promptly transmit front office cashier.

  • Sales Promoter

    Oppo smartphone - Lahore, Pakistan

    Sales & Marketing
    August 2010 - July 2013 · 2 years and 12 months

    Demonstrate and provide information on promoted products/services • Create a positive image and lead consumers to use it • Use lectures, films, charts, and/or slideshows • Distribute product samples, brochures, flyers etc. to source new sales opportunities • Identify interest and understand customer needs and requirements • Set up booths or promotional stands and stock products • Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc.)

Education

  • HSSC commerce, banking and management

    Pakistan Education Academy - Dubai, United Arab Emirates

    January 2013 - December 2014

  • SSC Arts-commerce, banking and management

    Pakistan Education Academy - Dubai, United Arab Emirates

    January 2011 - December 2012

Languages

  • Urdu
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Arabic
    Notions
    20%

Skills

  • Charismatic Leadership
  • Excellent social skills
  • Highly professional
  • Honest hardworking
  • Manage a complaint
  • MS Office proficient
  • social network
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