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Expanding knowledge and experience and work with the most dynamic and great company. To secure a position, develop and maintain a dynamic organization that provides challenge and opportunities for growth enhancement and satisfaction. Ambitious to apply my skills and abilities in related fields, willing to learn new thing and constantly to improve myself for the benefit of the organization, to make me more valuable to myself, organization and my nation.
Assistant Chief Butler ( pre opening)
The St. Regis Cairo - Cairo, EgyptAsset ManagementFebruary 2017 - Now
1. Leads, motivates & continuously develops the Team in order to maximize colleague productivity, departmental revenue, guest satisfaction & department COS scores 2. Recognizes all repeat and important guests, and builds rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements. 3. Supervises or directly handles all guest complaints or urgent feedback to ensure maximum guest satisfaction while protecting the companies’ interests. 4. Performs, follows up and takes responsibility for the Credit Check to minimize companies risk at any time. 5. S. Acts as Duty manager when required 6. Maintains open line of communication by supervising team members, delegating responsibilities, liaising with other related departments and reporting to senior management. 7. Conducts regular quality checks on the floor receptions and butlers pantries to ensure standards & consistency are maintained to the highest level at all times 8. Overviews the Weekly Duty Rosters, Annual Vacation Plan and special staffing requirements 9. Butler's Grooming standards, punctuality/ attendance procedures and Quality standards 10. Continuously strives, with the team, to provide the Ultimate experience for the guests 11. Ensures that the team adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards 12. Controls all costs within budget 13. Controls manning levels and efficiency in department including holiday planning, duty rosters and special events 14. Strictly adheres to the requirement by law for in house guests and visitors and actively checks compliance
jurisprudence and Islamic law
ZAD Academy - Cairo, EgyptSeptember 2017 - Now
ArabicNative or fluent100%