Ahmed Salah

Ahmed Salah

Order Taker & restaurant reservation at Lapita, Dubai Parks and Resorts, Autograph Collection Hotels
Lives in Dubai, United Arab Emirates
over 6 months ago

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•Positive Attitude
•Good Communication Skills
•Working Knowledge To Grow Up
•Commitment To Deliver High Level Of Customer Service
•Excellent Grooming Standard
•Good interpersonal, People management and Leadership skills
•Excellent communication and reporting skills, customer service & people skills and flexible
•Attention to details
•Good English and Arabic command in speaking and writing,
•Friendly & outgoing personality, well presented & groomed, good manners.
•Willing to share freely knowledge, information, ideas and experience to assist others.
•Gives credit and recognition to others.

Experience

  • Order Taker & restaurant reservation

    Lapita, Dubai Parks and Resorts, Autograph Collection Hotels - Dubai, United Arab Emirates

    F&B service
    October 2016 - Now · 2 years and 2 months

    •Familiar with the Company’s Internal Policies and Safety Procedures. •Up sell the menu product with latest store incentive •Ensure cleanliness in all area. •Process all payment methods in accordance with Accounting procedures and policies. • Follow property control audit standards and cash handling procedures (e.g., blind drops). •Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Count bank at end of shift, • Complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Transport bank to/from assigned workstation. • Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. • Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring everything is in working order. •Handle the guest complain Process all reservation requests, changes, and cancellations received by phone, or mail. •Verify availability •Explain guarantee, special rate, and cancellation policies to callers. •Accommodate and document special requests. •Answer questions about property •Follow property control audit standards and cash handling procedures (e.g., blind drops). •Make reservation for the guest by phone or emails. •Take information from guest with any request for any special occasion. •Send a confirmation email to the guest with full of details.

Education

  • social of art

    king marriott - Alexandria, Egypt

    March 2004 - May 2008

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%

Skills

  • • Accommodate and document special requests.
  • Attention to details
  • Complete opening duties including setting up neces
  • • Excellent communication and reporting skills, cu
  • • Familiar with the Company’s Internal Policies an
  • Follow property control audit standards and cash h
  • Good Communication Skills
  • • Good English and Arabic command in speaking and
  • Positive attitude
  • • Process all payment methods in accordance with A
  • • Up sell the menu product with latest store incen
  • • Willing to share freely knowledge, information,
  • • Working Knowledge To Grow Up
Connections
Ruth Baiden
Food and Beverage Supervisor at Marriott International
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