Ahmed Yousri

Ahmed Yousri

Front Office Representative at Habtoor Grand Resort, Autograph Collection
Lives in Dubai, United Arab Emirates

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About me

Experienced Customer Relations Representative with a demonstrated history of working in the consumer goods industry. Skilled in Negotiation, Leisure Travel, Airports, Commercial Aviation, and Team Building. Strong support professional with a Bachelor's degree focused in Tourism Studies from Faculty Of Tourism And Hotel Management.

Experience

2 years and 1 month

  • Front Office Representative

    Habtoor Grand Resort, Autograph Collection - Dubai, United Arab Emirates

    Rooms division
    November 2018 - Now · 1 year and 2 months

  • Quality Assurance & Customer Relations Representative

    Citystars - Cairo, Egypt

    Management
    December 2017 - November 2018 · 1 year

    ▪ Provide information about Citystars Heliopolis and all of its components, tourist information, and shopping center information to callers, visitors and tenants. ▪ Monitor activities in the shopping center to ensure all visitors enjoy a pleasant experience. ▪ Attend to the center retailer enquiries and needs as required ▪ Assist in the coordination and implementation of promotional and tourist activities ▪ Participate in updating and maintaining customer databases ▪ Attend to tenant and visitor complaints or suggestions and communicate it to the appropriate department and follows up to ensure prompt response and appropriate actions have been taken. ▪ Responsible for compiling statistical information from surveys of customers, tenants and suggestion boxes. Follow up the implementation of such questionnaire and analyze the obtained data to recommend required actions.

Education

  • Bachelor Degree

    Helwan University - Faculty of Tourism & Hotel Management - Cairo, Egypt

    September 2012 - June 2016

Languages

2 languages

  • English

    Native or fluent

  • Arabic

    Native or fluent

Personal information

Nationalities

  • Egyptian

Work Permits

  • United Arab Emirates

Date of birth

January 29th 1994

Skills

11 skills

  • Advanced Computer Skills
  • Customer Relations
  • Digital marketing
  • ICDL
  • Marketing and Promotions
  • Marriott GXP
  • Microsoft Office
  • Opera Full Service
  • Photoshop CS
  • Quality Control
  • Social Media Marketing
Connections
Shimaa Abdou
GSA at Sheraton Maldives Full Moon Resort & Spa
Aboud Manashi
Assistant Front Office Manager at Habtoor Grand Resort, Autograph Collection
Yuliia Kuts
Managing Partner at 360 Agency Dubai
View 12 connections
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