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Self-motivated, ambitious and eager to learn. Individual with strong communication skills and work ethics besides being creative, focused and highly determined.
Customer Relations Representative
Citystars - Cairo, EgyptGuest RelationsDecember 2017 - Now · 12 months
▪ Provide information about Citystars Heliopolis and all of its components, tourist information, and shopping center information to callers, visitors and tenants. ▪ Monitor activities in the shopping center to ensure all visitors enjoy a pleasant experience. ▪ Attend to the center retailer enquiries and needs as required ▪ Assist in the coordination and implementation of promotional and tourist activities ▪ Participate in updating and maintaining customer databases ▪ Attend to tenant and visitor complaints or suggestions and communicate it to the appropriate department and follows up to ensure prompt response and appropriate actions have been taken. ▪ Responsible for compiling statistical information from surveys of customers, tenants and suggestion boxes. Follow up the implementation of such questionnaire and analyze the obtained data to recommend required actions.
Helwan University - Faculty of Tourism & Hotel Management - Cairo, EgyptSeptember 2012 - June 2016
ArabicNative or fluent100%
- Advanced Computer Skills
- Customer Relations
- Digital marketing
- Marketing and Promotions
- Microsoft Office
- Photoshop CS
- Quality Control
- Social Media Marketing