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Experienced Customer Relations Representative with a demonstrated history of working in the consumer goods industry. Skilled in Negotiation, Leisure Travel, Airports, Commercial Aviation, and Team Building. Strong support professional with a Bachelor's degree focused in Tourism Studies from Faculty Of Tourism And Hotel Management.
2 years and 1 month
Front Office Representative
Habtoor Grand Resort, Autograph Collection - Dubai, United Arab EmiratesRooms divisionNovember 2018 - Now · 1 year and 2 months
Quality Assurance & Customer Relations Representative
Citystars - Cairo, EgyptManagementDecember 2017 - November 2018 · 1 year
▪ Provide information about Citystars Heliopolis and all of its components, tourist information, and shopping center information to callers, visitors and tenants. ▪ Monitor activities in the shopping center to ensure all visitors enjoy a pleasant experience. ▪ Attend to the center retailer enquiries and needs as required ▪ Assist in the coordination and implementation of promotional and tourist activities ▪ Participate in updating and maintaining customer databases ▪ Attend to tenant and visitor complaints or suggestions and communicate it to the appropriate department and follows up to ensure prompt response and appropriate actions have been taken. ▪ Responsible for compiling statistical information from surveys of customers, tenants and suggestion boxes. Follow up the implementation of such questionnaire and analyze the obtained data to recommend required actions.
Helwan University - Faculty of Tourism & Hotel Management - Cairo, EgyptSeptember 2012 - June 2016
Native or fluent
Native or fluent
United Arab Emirates
Date of birth
January 29th 1994
- Advanced Computer Skills
- Customer Relations
- Digital marketing
- Marketing and Promotions
- Marriott GXP
- Microsoft Office
- Opera Full Service
- Photoshop CS
- Quality Control
- Social Media Marketing