Ahmed YouSri

Ahmed YouSri

Customer Relations Representative at Citystars
Lives in Egypt
over 6 months ago

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Self-motivated, ambitious and eager to learn. Individual with strong communication skills and work ethics besides being creative, focused and highly determined.

Experience

  • Customer Relations Representative

    Citystars - Cairo, Egypt

    Guest Relations
    December 2017 - Now · 12 months

    ▪ Provide information about Citystars Heliopolis and all of its components, tourist information, and shopping center information to callers, visitors and tenants. ▪ Monitor activities in the shopping center to ensure all visitors enjoy a pleasant experience. ▪ Attend to the center retailer enquiries and needs as required ▪ Assist in the coordination and implementation of promotional and tourist activities ▪ Participate in updating and maintaining customer databases ▪ Attend to tenant and visitor complaints or suggestions and communicate it to the appropriate department and follows up to ensure prompt response and appropriate actions have been taken. ▪ Responsible for compiling statistical information from surveys of customers, tenants and suggestion boxes. Follow up the implementation of such questionnaire and analyze the obtained data to recommend required actions.

Education

  • Bachelor Degree

    Helwan University - Faculty of Tourism & Hotel Management - Cairo, Egypt

    September 2012 - June 2016

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Advanced Computer Skills
  • Customer Relations
  • Digital marketing
  • ICDL
  • Marketing and Promotions
  • Microsoft Office
  • Photoshop CS
  • Quality Control
  • Social Media Marketing
Connections
Amina Magdy
Guest Relations Officer at Marriott International
Following
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