Ahmed Zakaria Rashed Mohamed

Head F&B Attendant

Sofitel Cairo El Gezira - Cairo, Egypt

Always greet and welcome guests promptly in a warm and friendly manner.  Always thank and give fond farewell to guests conveying anticipation for their next visit  Assist guest with table reservation.  Assist guest while seating.  Ensure guest are serviced within specified time.  Has a good knowledge of menu and presentation standards.  Speak with guests and staff using clear and professional language, and answer phone calls using appropriate phone.  Able to answer any questions regarding menu and assist with menu selections.  Able to anticipate any unexpected guest need and reacts promptly and tactfully.  Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.