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To whom it may concern,
I appreciate your assist and your valuable time, which you are spending for the process. Please consider me for available Hotel Manager / Director of Operations positions at your property which fits my education, experience and career interests.
I have graduated in 2003 with a bachelor`s degree in tourism and hotel management as well as progress the level of MBA as Human Resources Management since 2015. It`s over 12 years that I have an experience in tourism and hotel business. I gained valuable communication and publicity experience that would be a great asset to this position at your company.
In addition to my work experience with organization and leadership I have an excellent command of English and a working knowledge of Russian and German. Experienced in managing multi units and staff of up to 5 managers (mid scale ) and 50 associates with in-depth knowledge of all Microsoft Office, PMS,MC software and creating own budgeting, forecasting, P&L programs and the ability to create SOP’s and service manuals in different region as Middle East, Turkey, Kazakhstan. Successfully opened newly built or opened hotels that included setting up systems, hiring all senior management and staff, created and conducted many training modules including front office, housekeeping, maintenance issues, sales and marketing, planned and executed a grand opening of the hotel with over 350-500 invitees, well versed in revenue management, budgets, labour controls, housekeeping operations and all guest relation as well as front office systems.
The key strengths that I possess for success in this position include, but are not limited to the following:
• Growing the Business and Revenue
• Managing Diversity
• Developing Talent
• Guest Focus
• Leading Operations
• Building Relationships
• Drive for Results
• Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.
• Proven ability to build positive team spirit.
• Profound ability to delegate work assignments; provide recognition for results.
Please accept my enclosed résumé.
If you have any questions please feel free to contact me at +90 505 769 02 992 / +90 530 140 78 50 or e-mail me at firstname.lastname@example.org
A.Ozgur Zulfikar on https://www.linkedin.com/profile/view?id=69109582&trk=nav_responsive_tab_profile
Thank you for the taking time to consider my application.
Director of Rooms ( Deputy General Manager )
Richmond International Hotels - Istanbul, TurkeyRooms divisionJune 2013 - Now · 5 years and 7 months
Area Strategic Adviser (Ankara)
Global Hotel Support Services - Ankara, TurkeyConsultingJanuary 2011 - June 2013 · 2 years and 6 months
Main Duties Providing consultancy for the hotel opening projects during entire process Take an active part in projects are value of contents, positioning, feasibility, operational budgeting, selling and marketing plans. Detailed supporting services after the soft opening for the project on to all level of operation Specific Operational Success during the longest project of freelance adviser position which is a part of Global Hotel Support Services for Hotel Monec-Ankara the date between 01/11/11- 01/11/12 is as below ; Key performances To create rate codes , market segments and reservation source system for audit and budget analyses Manage the online channels and reservation systems, increase the online revenue up to % 7-10 on monthly basis compared to the previous year Preparing for revenue management, budget and sales strategy for the year of 2012. Assisting the General Manager in sales and marketing operation , human resources services, annual appraisals and staff mobility Creating and starting the Bonus system for the department of sales-front office-food and beverage and improve the staff performance accordingly. Mentoring and auditing career plan for the staff Analyzing documentation and technical specifications of hotel services and take necessary action Configuration of Opera Front Office Modules for the hotel and maintain the excellent services
Front Office Manager in charge of Rooms - Revenue Department
Doubletree by Hilton-Kolej - Ankara, TurkeyManagementApril 2010 - November 2010 · 8 months
As a Front Office Manager in charge of Rooms department manage the newly opened 5* property with 209 rooms included,2 Restaurants,2 Bars,3 meeting&ballrooms,SPA center with indoor pool. Manage up to 30 staff & Reported to General Manager Reason for leaving: property owner has been changed Key performances Opening project Standard of Procedures (SOP) Leader Care Committee Member and Auditor of the 7 Brand Promise Values To maintain all purchasing request for Front Office, Guest Relation and Housekeeping Configuration of the Onq installation, Database Questionnaire Programme and Information systems supports Preparation of the room plan and numbers, floor plans, fire exit and security details of the hotel Responsible person of the all training of the opening team
Front Office Manager
Mercure Grand Hotel Seef /Bahrain - Manama, BahrainManagementJuly 2008 - August 2009 · 1 year and 2 months
As a Front Office Manager in Front Office department 4* luxury busines property with 120 suite rooms included 2 Restaurants, 2 Bars, SPA center. Manage up to 25 multi national staff & Reported to General Manager Reason for leaving: General Manager has been changed Key performances To promote 3 members of the team and improve teamwork loyalty ( reduce staff turnover for Front Office team % 45 to 5 ) Manage all aspects of hiring, mentoring, disciplinary action, performance reviews, termination, and scheduling. Internal communication and co-operative skills, to ensure the smooth running of operations. Arrange monthly communication meetings with staff and management , produce minutes Daily progression reports and follow up Monthly progression reports, archive works and follow up Operational success / Delegation / VIP visits To manage of delegations with full preparation and operation 25 to 95 rooms included 20 National Teams for Formula 1 Groups, National Horse Racing Teams, Body Builder Teams
Front Office Manager (in charge of Sales Operation )
Rixos President Astana - Astana, KazakhstanManagementApril 2007 - June 2008 · 1 year and 3 months
As a Front Office Manager meantime in charge of Sales&Marketing department 5* luxury business property with 196 rooms included 1 Royal Suite ,2 Restaruants,2 Bars, meeting&ballrooms,SPA center. Manage up to 35 multi national staff & Reported to General Manager Reason for leaving: Career Devolopment and region changes. Key Performances Management in a politically correct way, to increase staff loyalty To Set departmental objectives, work schedules, budgets, policies, and procedures To play the online rates , sales strategies and ımprove the financial productivity up to % 4-5 revenue To create new room types , update the inventory and improve % 2,5-3 revenue for the room types of junior and corner suit categories Responsible of front office , sales, guest relation, business center and concierge staff up to 30-45 persons Manage all aspects of hiring, mentoring, disciplinary action, performance reviews, termination, and scheduling, Mentoring and auditing career plan for the staff Analyzing documentation and technical specifications of hotel services and take necessary action Configuration of CRM Systems (Finex Truva Newage) for the hotel and maintain the excellent services Promote 4 staff from the team of F/O and sales ( to reduce the staff turnover % 35 to %10 ) Creating Butler&One Touch Services and improve the quality of the guest service Assisting to Gm. for the Sales and Marketing operation Budget preparation for 2008 Bonus Management system analyses and reports Operational success / Delegation/ VIP visits To manage of the delegations with full preparation and operation 10 to 110 rooms included 5 president,4 Vice President/Prime Minister, 2 King, 6 Emir/Prince/Sheikh
Rixos Hotel Kemer - Antalya, TurkeyFront Office receptionApril 2003 - April 2007 · 4 years and 1 month
As a Reception Supervisor manage the Front office operation starting with the pre-opening team 5* luxury Resort property with 332 rooms included Exclusive villas and suites,5 Restaruants,4 Bars, 3 meeting&ballrooms,SPA center,beach,ooutdoor pool,kids club,aqua center Manage up to 25 staff & Reported to Front Office Manager Reason for leaving: Promoted to Rixos President Astana
MBA - Human Resources
Nisantasi University - Istanbul, TurkeyJuly 2016 - July 2018
Adnan Menderes University - Aydın, TurkeyMarch 1999 - July 2003
TurkishNative or fluent100%
- Excellent front of house
- Experience in 5* hotels
- Hiring, training staff
- Hotel experience
- hotel opening
- hotel sales
- Retail sales
- revenue analyses
- Rooms operations
- staff appraisal
- Travel agency
- Use opera