Join Hosco and view Aigerim's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
Customer Service Advisor
Jumeirah LLC - Dubai, United Arab EmiratesBack OfficeDecember 2017 - Now · 12 months
• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions. • Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling to achieve all revenue objectives. • Achieve targets for revenue, quality and customer service standards. • Proactively handle and resolve customer queries and escalations through telephone and email. • Maintain the integrity and accuracy of customer data base following Jumeirah standards. • Provide timely, accurate and detailed communication to any customer or partner. • Actively drive and work towards own Individual Performance Objectives • Actively demonstrate and comply with Jumeirah IT security and compliance policy.
Guest Relations Officer
Anantara Dubai The Palm Resort & Spa - Dubai, United Arab EmiratesFront Office receptionJanuary 2016 - August 2017 · 1 year and 8 months
Guest Service Center
Anantara Dubai The Palm Resort & Spa - Dubai, United Arab EmiratesFront Office receptionAugust 2014 - December 2015 · 1 year and 5 months
Madinat Jumeirah - Dubai, United Arab EmiratesFront Office receptionJuly 2012 - August 2013 · 1 year and 2 months
Jumeirah Group / Jumeirah Hotels & Resorts - Dubai, United Arab EmiratesFinance/AccountingMay 2011 - June 2012 · 1 year and 2 months
Kyrgyz National University - Dubai, United Arab EmiratesSeptember 2008 - June 2014
EnglishNative or fluent100%
RussianNative or fluent100%
- Excellent communication and interpersonal skills
- Hotel Opera PMS System
- Russian language