Aigerim Akimshaeva

Aigerim Akimshaeva

Customer Service Advisor at Jumeirah LLC
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experience

  • Customer Service Advisor

    Jumeirah LLC - Dubai, United Arab Emirates

    Back Office
    December 2017 - Now · 12 months

    • Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions. • Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling to achieve all revenue objectives. • Achieve targets for revenue, quality and customer service standards. • Proactively handle and resolve customer queries and escalations through telephone and email. • Maintain the integrity and accuracy of customer data base following Jumeirah standards. • Provide timely, accurate and detailed communication to any customer or partner. • Actively drive and work towards own Individual Performance Objectives • Actively demonstrate and comply with Jumeirah IT security and compliance policy.

  • Guest Relations Officer

    Anantara Dubai The Palm Resort & Spa - Dubai, United Arab Emirates

    Front Office reception
    January 2016 - August 2017 · 1 year and 8 months

  • Guest Service Center

    Anantara Dubai The Palm Resort & Spa - Dubai, United Arab Emirates

    Front Office reception
    August 2014 - December 2015 · 1 year and 5 months

  • Executive Butler

    Madinat Jumeirah - Dubai, United Arab Emirates

    Front Office reception
    July 2012 - August 2013 · 1 year and 2 months

  • Finance technician

    Jumeirah Group / Jumeirah Hotels & Resorts - Dubai, United Arab Emirates

    Finance/Accounting
    May 2011 - June 2012 · 1 year and 2 months

Education

  • Kyrgyz National University - Dubai, United Arab Emirates

    September 2008 - June 2014

Languages

  • English
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%

Skills

  • Excellent communication and interpersonal skills
  • Hotel Opera PMS System
  • Russian language
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Pascal Kruggel
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Filomeno Jr Aguilar
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View 8 connections
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