Aisha Luyima

Aisha Luyima

Guest Services Agent at Royal Continental Hotel
Lives in Dubai, United Arab Emirates

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About me

I am Aisha born in 1992 a well experienced customer care professional with up to 7 years in both hospitality as guest service agent, Customer Care Agent in Bank and Airport, Sales as an associate and with these experiences I have been able to become the professional I am today. Am a well educated lady with a bachelor’s degree in Computer Science therefore a computer expert. I am an English native speaker and beginner at French.

Experience

10 years and 11 months

  • Guest Services Agent

    Royal Continental Hotel - Dubai, United Arab Emirates

    Guest Relations
    May 2017 - Now · 6 years and 11 months

    Handle customer inquiries, Bookings, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate calls for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, operations and guest affairs. • Deliver prompt and professional solutions for customer inquires via phone, email, online chat. • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. • Reservation and online booking information • Maintain documentation of customer inquiries and responses for future reference • Manage large volume of customer calls in friendly and courtesy manner • Provide outstanding and exceptional customer service • Return customer calls in a timely manner to ensure customer satisfaction • Research, prioritize and resolve customer issues in timely and accurate fashion.

  • Receptionist

    Sapphire Plaza Hotel - Doha, Qatar

    Reception
    July 2015 - January 2017 · 1 year and 7 months

    • Greeting the customers as they enter the establishment, and offering assistance. • Check for the booking of the client, and give pertaining information and address any queries that the client might have at that point of time. • Doing the necessary financial transactions to ensure that payments are collected, and barriers to financial transactions are resolved, especially when dealing with foreign clients. • Keeping accounts of the funds received, and making note of balance payments. • Passing on guests' requests, e.g. to housekeeping, the restaurant, maintenance, management or the leisure centre. • Putting together the guest's bill, taking payments in cash, and by credit or debit card • Administering all routes of reservations (online, phone) to ensure that room bookings are made and recorded accurately. • Reporting any maintenance, breakage or cleanliness problems to the relevant manager

  • Customer Care Agent

    ENHAS – Entebbe Airport - Entebbe, Uganda

    Customer Service
    May 2012 - September 2014 · 2 years and 5 months

    Communicate effectively with multiple departments to plan meetings and prepare welcome packages for new franchisers. Established strong relationships to gain support and effectively achieve results. • Resolve customer complaints in person and via phone, email, mail, or social media. • Greet customers warmly and ascertain problem or reason for calling. • Use telephones to reach out to customers and verify account information and flight plans. • Responsible for checking in passengers and creating boarding passes • Assisted airport personnel in handling special situations concerning passengers with special needs and oversized luggage.

Education

  • Degree in computer science

    Nkumba university - Entebbe, Uganda

    August 2010 - October 2013

    Got 4.5 GPA out of 5 GPA merged in • Cyber security policy for aviation and internet infrastructures. • MS Office for Professional Staff • Electronic Presentations for Business Professionals • Keyboarding and Document Formatting • Communication Skills for Executive Assistants • Date communication and network services • Soft ware and interaction design

Languages

2 languages

  • English

    Native or fluent

  • French

    Limited working

Personal information

Nationalities

  • South African

  • Ugandan

Work Permits

  • United Arab Emirates

Date of birth

March 09th 1992

Skills

7 skills

  • Ability to Memorize Protocol and Guidelines
  • Detail oriented
  • Flexibility and adaptability
  • Multi-line phone system expert
  • Professionalism
  • strong interpersonal skills
  • Team working
Following
Waldorf Astoria Maldives Ithaafushi Lapita, Dubai Parks and Resorts, Autograph Collection Hotels Le Royal Meridien Abu Dhabi
Le Royal Meridien Abu Dhabi
Abu Dhabi, United Arab Emirates
Other members
Randolf Tisate Tawah
Al Nahda 1, Dubai, United Arab Emirates
MIDHUN HUBERT
Dubai, United Arab Emirates
Trisha Faye Asuncion
Dubai, United Arab Emirates
Ahmed samy Mohamed Mohamed
Dubai, United Arab Emirates
View more
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