Join Hosco and view Aisha's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
About me
I am Aisha born in 1992 a well experienced customer care professional with up to 7 years in both hospitality as guest service agent, Customer Care Agent in Bank and Airport, Sales as an associate and with these experiences I have been able to become the professional I am today. Am a well educated lady with a bachelor’s degree in Computer Science therefore a computer expert. I am an English native speaker and beginner at French.
Experience
10 years and 11 months
-
Guest Services Agent
Royal Continental Hotel - Dubai, United Arab Emirates
Guest RelationsMay 2017 - Now · 6 years and 11 monthsHandle customer inquiries, Bookings, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate calls for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, operations and guest affairs. • Deliver prompt and professional solutions for customer inquires via phone, email, online chat. • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. • Reservation and online booking information • Maintain documentation of customer inquiries and responses for future reference • Manage large volume of customer calls in friendly and courtesy manner • Provide outstanding and exceptional customer service • Return customer calls in a timely manner to ensure customer satisfaction • Research, prioritize and resolve customer issues in timely and accurate fashion.
-
Receptionist
Sapphire Plaza Hotel - Doha, Qatar
ReceptionJuly 2015 - January 2017 · 1 year and 7 months• Greeting the customers as they enter the establishment, and offering assistance. • Check for the booking of the client, and give pertaining information and address any queries that the client might have at that point of time. • Doing the necessary financial transactions to ensure that payments are collected, and barriers to financial transactions are resolved, especially when dealing with foreign clients. • Keeping accounts of the funds received, and making note of balance payments. • Passing on guests' requests, e.g. to housekeeping, the restaurant, maintenance, management or the leisure centre. • Putting together the guest's bill, taking payments in cash, and by credit or debit card • Administering all routes of reservations (online, phone) to ensure that room bookings are made and recorded accurately. • Reporting any maintenance, breakage or cleanliness problems to the relevant manager
-
Customer Care Agent
ENHAS – Entebbe Airport - Entebbe, Uganda
Customer ServiceMay 2012 - September 2014 · 2 years and 5 monthsCommunicate effectively with multiple departments to plan meetings and prepare welcome packages for new franchisers. Established strong relationships to gain support and effectively achieve results. • Resolve customer complaints in person and via phone, email, mail, or social media. • Greet customers warmly and ascertain problem or reason for calling. • Use telephones to reach out to customers and verify account information and flight plans. • Responsible for checking in passengers and creating boarding passes • Assisted airport personnel in handling special situations concerning passengers with special needs and oversized luggage.
Education
-
Degree in computer science
Nkumba university - Entebbe, Uganda
August 2010 - October 2013Got 4.5 GPA out of 5 GPA merged in • Cyber security policy for aviation and internet infrastructures. • MS Office for Professional Staff • Electronic Presentations for Business Professionals • Keyboarding and Document Formatting • Communication Skills for Executive Assistants • Date communication and network services • Soft ware and interaction design
Languages
2 languages
-
English
Native or fluent
-
French
Limited working
Personal information
Nationalities
-
South African
-
Ugandan
Work Permits
-
United Arab Emirates
Date of birth
March 09th 1992
Skills
7 skills
- Ability to Memorize Protocol and Guidelines
- Detail oriented
- Flexibility and adaptability
- Multi-line phone system expert
- Professionalism
- strong interpersonal skills
- Team working
We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.
We’ve added the following information to your profile:
- Current location
- Profile summary
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
- Date of birth
- Driving License
- Phone Number
Take a moment to look at your supercharged profile!
We couldn’t update your profile using your CV.
We couldn’t update your profile. However, your CV has been saved.
There was an error uploading your CV.
Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.