Akash Kumar

Akash Kumar

Housekeeping supervisor at Rocco Forte Hotels
Lives in Jeddah, Saudi Arabia

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About me

Diploma in hotel and business management from Bharthiyar university Coimbatore

Experience

7 years and 2 months

  • Housekeeping supervisor

    Rocco Forte Hotels - Jeddah, Saudi Arabia

    Housekeeping
    April 2017 - May 2018 · 1 year and 2 months

  • Housekeeping Operations Coordinator

    Rocco Forte Hotels - Jeddah, Saudi Arabia

    Housekeeping
    November 2016 - March 2017 · 5 months

    Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute assignment sheets/workboards to Housekeeping staff. Record, monitor, and update list of 'Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list. Complete required Housekeeping,paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

  • Sr. Front Office Supervisor

    Acura Bmk - Gurugram, India

    Other
    May 2016 - October 2016 · 6 months

    Lead and direct the team to ensure the smooth operation of Front Desk functions. • Participates in training of all Front Desk associates; acts as a resource to associates. • Checks guests in and out of the hotel; Performs daily Front Desk Agent duties • Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel • Monitors the registration against in-house guests; Maintains smooth operation of the front desk • Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); communicates information to the associated departments • Resolves guest and associate complaints and issues • Communicates clearly with Duty Manager of daily regime at the Front Desk • Will include rotation into the Night Manager position (graveyard shifts) • Understands the need and willingness to work in other related departments during peak periods as required (i.e. Pacific Club Lounge, Service One, Reservations and Concierge) • Maintain professional business confidentiality as required. • Ensures duties on task list are completed; Performs other related duties as required

  • Front office supervisor

    Royal Orchid hotels - Bharuch, India

    Front Office reception
    December 2015 - May 2016 · 6 months

    Lead and direct the team to ensure the smooth operation of Front Desk functions. • Participates in training of all Front Desk associates; acts as a resource to associates. • Checks guests in and out of the hotel; Performs daily Front Desk Agent duties • Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel • Monitors the registration against in-house guests; Maintains smooth operation of the front desk • Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); communicates information to the associated departments • Resolves guest and associate complaints and issues • Communicates clearly with Duty Manager of daily regime at the Front Desk • Will include rotation into the Night Manager position (graveyard shifts) • Understands the need and willingness to work in other related departments during peak periods as required (i.e. Pacific Club Lounge, Service One, Reservations and Concierge) • Maintain professional business confidentiality as required. • Ensures duties on task list are completed; Performs other related duties as required

  • Guest service agent

    Keys hotels - Mahabaleshwar, India

    Front Office reception
    June 2014 - December 2015 · 1 year and 7 months

    1.Register guests and assigns rooms. Accommodates special requests whenever possible. 2.Assists in preregistration and blocking of rooms for reservations. 3.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. 4.Understands room status and room status tracking. 5.Knows room locations, types of rooms available, and room rates. 6.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. 7.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 8.Knows the location and types of available rooms as well as the activities and services of the property. 9.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms. 10.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 11.Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. 12.File room keys ( only for manual room key hotels) 13.Knows how to use front office equipment. 14.Process guest check-outs. 15.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, 16.Follows procedures for issuing and closing safe deposit boxes used by guests. 17.Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. 18.Uses proper telephone etiquette. 19. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc. 20.Uses proper mail, package, and message handling procedures.Courier Mail Register 21.Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. 22.Attends department meetings. 23.Reports any unusual occurrences or requests to the manager or assistant manager. 24.Knows all safety and emergency procedures, Is aware of accident prevention policies. 25.Maintains the cleanliness and neatness of the front desk area. 26.Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. duties as required

  • Guest service agent

    Alor Grande Holiday Resort - Candolim, India

    Front Office reception
    April 2011 - May 2014 · 3 years and 2 months

    1.Register guests and assigns rooms. Accommodates special requests whenever possible. 2.Assists in preregistration and blocking of rooms for reservations. 3.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. 4.Understands room status and room status tracking. 5.Knows room locations, types of rooms available, and room rates. 6.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. 7.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 8.Knows the location and types of available rooms as well as the activities and services of the property. 9.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms. 10.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 11.Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. 12.File room keys ( only for manual room key hotels) 13.Knows how to use front office equipment. 14.Process guest check-outs. 15.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, 16.Follows procedures for issuing and closing safe deposit boxes used by guests. 17.Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. 18.Uses proper telephone etiquette. 19. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc. 20.Uses proper mail, package, and message handling procedures.Courier Mail Register 21.Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. 22.Attends department meetings. 23.Reports any unusual occurrences or requests to the manager or assistant manager. 24.Knows all safety and emergency procedures, Is aware of accident prevention policies. 25.Maintains the cleanliness and neatness of the front desk area. 26.Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Education

  • Diploma in hoel & business management

    Ghaziabad institue of hotel & business management - Ghaziabad, India

    July 2008 - May 2011

    3 Years Diploma in hotel management From Ghaziabad Institute of hotel & business management in Year 2011

Languages

2 languages

  • Hindi

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • Indian

Work Permits

  • Saudi Arabia

Skills

19 skills

  • Adaco
  • Capex
  • Cooperative
  • Guest handling
  • Guest service oriented
  • Hotel management & system
  • Hotel Pre-opening
  • IDS
  • Inventory management
  • Inventory & Purchasing
  • Lifelong learner
  • PMS
  • Pre opening
  • Protel
  • QMS System
  • Quick leaner
  • store
  • Team builder
  • Team player

Additional Information

1 information shared

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