Alaa Fakher

Alaa Fakher

Operations Manager at Cafe Bateel
Lives in Dubai, United Arab Emirates
over 6 months ago

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Highly efficient and customer-oriented Operations Manager with 15 years’ experience in food and hospitality environments. Adept communicator with team leading and development skills. Forward thinking multi-tasker able to analyze situations ,control costs and successfully determine profitable outcomes.

Experience

  • Operations Manager

    Cafe Bateel - Dubai, United Arab Emirates

    F&B service
    March 2015 - Now · 3 years and 10 months

    • Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends. • Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; analyzing variances; initiating corrective actions. • Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus(Menu engineering). • Cost Control • Maximizes outlets profitability by ensuring portion control; upselling, cross selling & suggestive selling; focusing on profitable items. • Publicizes the restaurant by designing and placing advertisements together with the marketing team; inviting bloggers to review the restaurant; contacting local, regional, and national magazines with feature ideas; organizing media events; Local store marketing(LSM)– Ideas to generate sales ;Social Media etc.. • Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; Adherence to company SOP’s • Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, enforcing policies and procedures. • Monitoring consistency in food presentation, quality and service ;Mystery Shopper & action plans. • Ensure stakeholder expectations are achieved • Budgeting /P& L/MMM(COST) & sales action plan • SWOT & competitors analysis (offers-prices etc…) • Monitoring weekly Inventory & Stock Control with action plan. • Manpower/ Headcount & Labor cost • Ensure all stores are maintained according to sanitation and cleaning standards –Café Visits- Brand Audits • Creating SOPs ; Setting KPIs

  • Restaurant General Manager

    Fuddruckers - Abu Dhabi, United Arab Emirates

    F&B service
    February 2013 - February 2015 · 2 years and 1 month

    • Ensured cleanliness & Sanitation standards were followed/Daily line Check F.O.H& B.O.H. • Ensured that optimal level of customer service was provided. • Handled customer service complaints • Monthly Inventory & Stock Control. • Standards Evaluation reports & Action plans • MMM/Cost & P&L Reports /Preparing yearly Budget

  • Assistant Manager

    Rotana Hotels - Beirut, Lebanon

    F&B service
    January 2012 - January 2013 · 1 year and 1 month

    • Oversee all aspects of the daily operation of the hotel’s restaurant &Room Service operation. • Ensure compliance with In Room dining SOP’s. • Ensure the timeliness and accuracy of the amenity set-up and delivery. • Monitor and supervise the mini-bar department. • Prepare and submit required reports in a timely manner. • Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests. • Ensure optimal level of service, quality, and hospitality are provided to guest. • Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs. • Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.

  • Headwaiter

    Brsitol Lebanon - Beirut, Lebanon

    F&B service
    June 2009 - January 2012 · 2 years and 8 months

    • Oversee all aspects of the daily operation of the hotel’s restaurant &Room Service operation. • Ensure compliance with In Room dining SOP’s. • Ensure the timeliness and accuracy of the amenity set-up and delivery. • Monitor and supervise the mini-bar department. • Prepare and submit required reports in a timely manner. • Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests. • Ensure optimal level of service, quality, and hospitality are provided to guest. • Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs. • Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.

  • Captain waiter

    Inter Continental Hotels - Beirut, Lebanon

    F&B service
    April 2003 - December 2009 · 6 years and 9 months

Education

  • BA

    Lebanese American University - Hospitality and Tourism Management - Beirut, Lebanon

    April 2004 - July 2006

    Business Administration

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • High attention to detail
  • High quality standard
  • KPI analysis
  • Motivated and passionate
  • Passion for customer care
  • People management
  • Strong leadership skills
  • Strong time management
Connections
Haytham Rawas
Student from Lebanese American University - Hospitality and Tourism Management
Reem Ghannoum
Pre-Opening Learning & Development Leader at Hilton Hotels & Resorts
Sumudu Manjula
Corparate Director Of Engineering at Sokha Hotels Co.Ltd.
View 4 connections
Following
Southern Sun Abu Dhabi
Abu Dhabi, United Arab Emirates
Ginza Holdings Group, Dubai
Dubai, United Arab Emirates
Jumeirah Group
Dubai, United Arab Emirates
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