Alaa Fakher

Alaa Fakher

Operations Manager at Cafe Bateel
Lives in Dubai, United Arab Emirates

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About me

Highly efficient and customer-oriented Operations Manager with 15 years’ experience in food and hospitality environments. Adept communicator with team leading and development skills. Forward thinking multi-tasker able to analyze situations ,control costs and successfully determine profitable outcomes.

Experience

21 years

  • Operations Manager

    Cafe Bateel - Dubai, United Arab Emirates

    Room Division Management
    March 2015 - Now · 9 years and 2 months

    • Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends. • Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; analyzing variances; initiating corrective actions. • Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus(Menu engineering). • Cost Control • Maximizes outlets profitability by ensuring portion control; upselling, cross selling & suggestive selling; focusing on profitable items. • Publicizes the restaurant by designing and placing advertisements together with the marketing team; inviting bloggers to review the restaurant; contacting local, regional, and national magazines with feature ideas; organizing media events; Local store marketing(LSM)– Ideas to generate sales ;Social Media etc.. • Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; Adherence to company SOP’s • Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, enforcing policies and procedures. • Monitoring consistency in food presentation, quality and service ;Mystery Shopper & action plans. • Ensure stakeholder expectations are achieved • Budgeting /P& L/MMM(COST) & sales action plan • SWOT & competitors analysis (offers-prices etc…) • Monitoring weekly Inventory & Stock Control with action plan. • Manpower/ Headcount & Labor cost • Ensure all stores are maintained according to sanitation and cleaning standards –Café Visits- Brand Audits • Creating SOPs ; Setting KPIs

  • Restaurant General Manager

    Fuddruckers - Abu Dhabi, United Arab Emirates

    F&B Management
    February 2013 - February 2015 · 2 years and 1 month

    • Ensured cleanliness & Sanitation standards were followed/Daily line Check F.O.H& B.O.H. • Ensured that optimal level of customer service was provided. • Handled customer service complaints • Monthly Inventory & Stock Control. • Standards Evaluation reports & Action plans • MMM/Cost & P&L Reports /Preparing yearly Budget

  • Assistant Manager

    Rotana Hotels - Beirut, Lebanon

    Secretary / Executive Assistant
    January 2012 - January 2013 · 1 year and 1 month

    • Oversee all aspects of the daily operation of the hotel’s restaurant &Room Service operation. • Ensure compliance with In Room dining SOP’s. • Ensure the timeliness and accuracy of the amenity set-up and delivery. • Monitor and supervise the mini-bar department. • Prepare and submit required reports in a timely manner. • Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests. • Ensure optimal level of service, quality, and hospitality are provided to guest. • Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs. • Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.

  • Headwaiter

    Brsitol Lebanon - Beirut, Lebanon

    F&B service
    June 2009 - January 2012 · 2 years and 8 months

    • Oversee all aspects of the daily operation of the hotel’s restaurant &Room Service operation. • Ensure compliance with In Room dining SOP’s. • Ensure the timeliness and accuracy of the amenity set-up and delivery. • Monitor and supervise the mini-bar department. • Prepare and submit required reports in a timely manner. • Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests. • Ensure optimal level of service, quality, and hospitality are provided to guest. • Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs. • Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.

  • Captain waiter

    Inter Continental Hotels - Beirut, Lebanon

    F&B service
    April 2003 - December 2009 · 6 years and 9 months

Education

  • BA

    Lebanese American University - Hospitality and Tourism Management - Beirut, Lebanon

    April 2004 - July 2006

    Business Administration

Languages

3 languages

  • Arabic

    Native or fluent

  • English

    Native or fluent

  • French

    Limited working

Personal information

Nationalities

  • Lebanese

Skills

8 skills

  • High attention to detail
  • High quality standard
  • KPI analysis
  • Motivated and passionate
  • Passion for customer care
  • People management
  • Strong leadership skills
  • Strong time management
Connections
Sumudu Manjula
Corparate Director Of Engineering at Sokha Hotels Co.Ltd.
Haytham Rawas
Alumni from Sagesse University - Faculty Of Hospitality Management
Reem Ghannoum
Pre-Opening Learning & Development at Hilton Hotels & Resorts
Following
Southern Sun Abu Dhabi
Southern Sun Abu Dhabi
Abu Dhabi, United Arab Emirates
Ginza Holdings Group, Dubai
Ginza Holdings Group, Dubai
Dubai, United Arab Emirates
Jumeirah Group
Jumeirah Group
Dubai, United Arab Emirates
Other members
Mohsin Khan
Dubai, United Arab Emirates
Kevin Haddad
Dubai, United Arab Emirates
Jubail Peralta
Dubai, United Arab Emirates
Mustapha Ab
Riyadh, Saudi Arabia
Ahmed Rabea
Dubai, United Arab Emirates
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