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Mentoring and motivating Front-office Manager seeking for a new exciting challenge in vibrant Dubai.
20 years dedicated to optimizing the Guest Experience.
Deeply passionate by detail-orientated service in luxury hospitality.
Front Office Manager
MGallery by Sofitel - Strasbourg, FranceFront Office receptionSeptember 2013 - Now · 5 years and 4 months
Mentoring and relentlessly train the team to deliver the highest quality of service throughout all moments of the guest experience. Managing hotel revenue generation and maximization ( Upsell, allocating, occupancy, amenities, etc...). Multitask field mission including Lobby presence, Site inspections, Concierge & Guest services for VIP's. Preferred assistant for the General Manager to handle and solve complaints. Replacing her when away.
Public Relations Manager
Le Méridien Bora Bora - French PolynesiaGuest RelationsOctober 2008 - April 2013 · 4 years and 7 months
In charge of VIP guests, groups, journalists and travel agents in a luxurious 98-overwater-villas hotel. Training multicultural staff for foreign languages and international hospitality standards in order to fulfil the great expectations of an exclusive high-end tourism clientele. Reporting to and replacing the General Manager when away.
Bachelor's degree in International Hospitality Management
ISMAT - Marseille, FranceSeptember 2007 - September 2008
Bachelor's degree in English language, civilization and linguistics
Aix-en-Provence/Marseille University - Aix-en-Provence, FranceSeptember 1999 - June 2000
Bachelor's degree in English language and teaching
Utrecht University - Utrecht, NetherlandsSeptember 1998 - July 1999
European University Exchange Programme
Associate's degree in English and Spanish language
Université de Strasbourg - Strasbourg, FranceSeptember 1996 - June 1998
A Levels in European section (foreign languages)
Lycée International Jean Monnet - Strasbourg, FranceSeptember 1994 - June 1996
FrenchNative or fluent100%
- Able to multitask
- Complaints solving
- Duty manager
- Multi languages
- Strong guest care
- Strong leadership