Alain Kartner

Alain Kartner

Front Office Manager at MGallery by Sofitel
Lives in Dubai, United Arab Emirates
over 6 months ago

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Mentoring and motivating Front-office Manager seeking for a new exciting challenge in vibrant Dubai.
20 years dedicated to optimizing the Guest Experience.
Deeply passionate by detail-orientated service in luxury hospitality.

Experience

  • Front Office Manager

    MGallery by Sofitel - Strasbourg, France

    Front Office reception
    September 2013 - Now · 5 years and 4 months

    Mentoring and relentlessly train the team to deliver the highest quality of service throughout all moments of the guest experience. Managing hotel revenue generation and maximization ( Upsell, allocating, occupancy, amenities, etc...). Multitask field mission including Lobby presence, Site inspections, Concierge & Guest services for VIP's. Preferred assistant for the General Manager to handle and solve complaints. Replacing her when away.

  • Public Relations Manager

    Le Méridien Bora Bora - French Polynesia

    Guest Relations
    October 2008 - April 2013 · 4 years and 7 months

    In charge of VIP guests, groups, journalists and travel agents in a luxurious 98-overwater-villas hotel. Training multicultural staff for foreign languages and international hospitality standards in order to fulfil the great expectations of an exclusive high-end tourism clientele. Reporting to and replacing the General Manager when away.

Education

  • Bachelor's degree in International Hospitality Management

    ISMAT - Marseille, France

    September 2007 - September 2008

  • Bachelor's degree in English language, civilization and linguistics

    Aix-en-Provence/Marseille University - Aix-en-Provence, France

    September 1999 - June 2000

  • Bachelor's degree in English language and teaching

    Utrecht University - Utrecht, Netherlands

    September 1998 - July 1999

    European University Exchange Programme

  • Associate's degree in English and Spanish language

    Université de Strasbourg - Strasbourg, France

    September 1996 - June 1998

  • A Levels in European section (foreign languages)

    Lycée International Jean Monnet - Strasbourg, France

    September 1994 - June 1996

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • German
    Professional working
    60%
  • Dutch
    Limited working
    40%
  • Italian
    Limited working
    40%

Skills

  • Able to multitask
  • Complaints solving
  • Duty manager
  • Multi languages
  • Proactive
  • Reliability
  • Strong guest care
  • Strong leadership
Connections
Fakrudeen Mohamed
Reception at Atlantis The Palm
Following
Sofitel Dubai The Palm Resort & Spa
Dubai, United Arab Emirates
Hyatt Hotels Dubai
Dubai, United Arab Emirates
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