Alan Sorensen

Alan Sorensen

Director of Learning at Park Hyatt St. Kitts
Lives in Basseterre, Saint Kitts and Nevis

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About me

Elite Learning & Development professional with more than 20 high-performing years of hospitality industry experience. Masters-educated; internationally experienced; with an exceptional record of guiding the learning direction for single unit, and multi-unit hotel enterprises. Relentless contributor to sustained business success through providing strategic direction in the areas of succession planning; leadership development; and employee retention. Passionate facilitator with a proven capacity to develop innovative, inspirational, and long-term effective development programs for all levels of employees.


17 years and 6 months

  • Director of Learning

    Park Hyatt St. Kitts - Basseterre, Saint Kitts and Nevis

    Human Resources
    August 2019 - Now · 5 months

  • International Talent Development and Training Director

    HTMi Hotel and Tourism Management Institute Switzerland - Flühli, Switzerland

    January 2018 - July 2018 · 7 months

    * Development of the Swiss HTMi Training Skills Programme for implementation in HTMi Schools, and partner schools and hotels globally. * Head up the hospitality training team in Switzerland, China and Singapore, and ensure best practice is implemented in partner schools and hotels globally. * Develop a talent development strategy for HTMi Group * Together with the Academic Leadership at HTMi, evolve curriculum to ensure relevance and quality.

  • Director of Learning

    Hyatt Hotels Dubai - Dubai, United Arab Emirates

    Human Resources
    September 2015 - December 2017 · 2 years and 4 months

    Promoted from previous position and responsible for learning strategies of 2,200 employees, across six Hyatt Hotels. Strategic Leadership ˗ Established Hyatt International’s first clustered Learning team. ˗ Demonstrated effective change management skills in transitioning from traditional set-up into the clustered arrangement. ˗ Established Learning team as a business partner for six hotels and four brands. Innovation and Growth ˗ Developed, marketed and launched 20 more than 20 new learning programs including language courses; public speaking; programs for Front Office; Culinary; Food and Beverage. ˗ Oversaw an increase in formal learning participation of more than 30% from 2015 to 2017. ˗ Oversaw an increase in cross-training, and cross-exposure opportunities of more than 25% from 2016 to 2017. ˗ Oversaw an increase in online learning of more than 15% from 2016 to 2017. Leadership Learning Development ˗ Developed and facilitated 4-month Leadership Excellence Program. Featured use of variety of development tools from Ted Talks; Emotional Intelligence challenges; guest presenters; and business projects to enhance development of next generation of Hyatt leaders. ˗ Design and conducting of leadership programs for multiple tiers of management. ˗ Developed and introduced series of ‘Blast’ leadership sessions to cater for changing business needs. International Specialist & Taskforce Selection ˗ Selected by Hyatt International in 2015, 2016 and 2017 as a Global Learning Specialist ˗ Part of selected international team responsible for research; design; and launch of New Manager Learning Program that was successfully introduced to more than 600 Hyatt Hotels. ˗ Selected to travel on assignment to Chicago, Tanzania and Qatar to provide assistance in these locations. Trainer Development ˗ Molded untested and inexperienced Trainers into high performing unit ˗ Development of more than 150 Departmental Trainers in Dubai through internally developed workshops and goal-driven recognition programs.

  • Learning & Development Manager

    Grand Hyatt Dubai - Dubai, United Arab Emirates

    Human Resources
    September 2013 - August 2015 · 2 years

    Responsible for learning strategies to develop 1,100 employees in a culturally diverse environment. Innovation in Learning ˗ Introduction of video analysis as a learning tool ˗ Encouragement of removal of PowerPoint presentations in learning sessions ˗ Development of ‘Learning Snaps’ (abbreviated training for staff with limited time) Intern Development ˗ Introduction of monthly ‘Master Classes’ for more than 100 Interns so to add value to the quality of their learning and to increase brand loyalty. Talent Identification ˗ Responsible for targeting ‘top talent’ within the organization, and for ensuring the development of these selected individuals. Succession Planning ˗ Ensuring depth in the organization is enhanced by planning and preparing for succession of key positions.

  • Learning & Development Manager

    Grand Hyatt Melbourne - Victoria, Australia

    Human Resources
    January 2010 - September 2013 · 3 years and 9 months

    Overseeing the training and development for 500 employees. Management of 35 Departmental Trainers, and the use of classroom, skills-based, and on-line training. Leadership Training Development ˗ Developed, marketed, and facilitated yearly 14-week Leadership Development Program. ˗ Developed, launched and conducted yearly Assistant Manager and Team Leader Forums. Learning Session Development ˗ Developed new training sessions, and enhanced existing sessions to ensure relevance and learning optimization. International Recognition ˗ Contribution to global project of re-designing Hyatt’s employee Orientation. ˗ Recognized as online learning portal ‘super-user’ for Pacific Region. Values Ambassador ˗ Imparter of company Values through innovative, engaging, and challenging training delivery methods. Peer Recognition ˗ Nominated for Leader of the year in 2011 and 2012, and awarded General Manager’s Award for Excellence in 2012.

  • Lecturer in Hospitality & Tourism Management

    Carrick Institute of Education - Victoria, Australia

    Administration & General
    January 2009 - December 2009 · 1 year

    Challenged to provide energetic and relevant industry education to large classes consisting of wide variety of students. Skilled Teaching ˗ Peer recognition as one of Institution’s ‘Super-Teachers.’ Course Development ˗ Formed teaching unit responsible for weekly improvements to course material.   Innovative Teaching ˗ Introduced new training methods and materials adopted by fellow teachers. Received positive feedback and results from students and teachers for using these methods. Motivation - Skilled at maintaining energy and focus of students for up to seven hours per day.

  • General Manager

    Quest on William Hotel - Victoria, Australia

    April 2004 - December 2008 · 4 years and 9 months

    Inner city apartment hotel, promoted from Deputy General Manager to achieve three years of increasing revenue, controlled costs, minimal staff turnover, and increased market share. Business Growth - Overseeing three consecutive years of increasing profit levels. - Instrumental in revenue increasing by 35% over three years. Strategic Marketing - Designing of website marketing campaign, resulting in increase of web bookings of more than 60% over a four year period. Leadership - Provided direction for team of 30 staff, featuring below-industry levels of staff turnover by introducing incentive programs; investing in employee development; and increasing two-way communication. Project Management - Overseeing 18 month program of refurbishment of property involving sourcing, purchasing, and installation to result in modernisation of hotel. Change Management - Removal of long-term underperforming staff, and replaced with more professional employees to result in greater efficiency and quality of performance.

  • Front Office Manager

    Thistle Kensington Park & Palace Hotels - London, United Kingdom

    Front Office reception
    November 2002 - December 2003 · 1 year and 2 months

    In a high pressured environment, successfully managed an inexperienced and multi-national workforce; whilst successfully improving customer focus and team unity. Employee Leadership - Successful leadership and control of highly inexperienced multi-national team across two-property complex. Customer Focus - Introduction of ‘Meet The Managers Nights’ designed to increase managerial awareness of our customers and their needs. Employee Training - Introduced inter-departmental training through rotating Food and Beverage staff with Front Office employees.

  • Guest Services Manager

    Crowne Plaza Canberra - Australian Capital Territory, Australia

    Front Office concierge
    June 2000 - December 2001 · 1 year and 7 months

    Promoted from Duty Manager, and successfully turned around previously low performance of Department, into the Hotel’s ‘Team of the Year.’


  • Masters in Hospitality Management

    Victoria University - Hospitality and Tourism Management - Parkville, Australia

    February 2007 - December 2010

  • Graduate Diploma in Adult Education

    La Trobe University - Melbourne, Australia

    January 2006 - December 2006

  • Bachelor of Arts (Journalism)

    University of Canberra - Canberra, Australia

    February 1993 - December 1995


1 language

  • English

    Native or fluent

Personal information


  • Australian

Date of birth

April 09th 1975


12 skills

  • Change management
  • Classroom Facilitation
  • Coaching and Mentoring
  • Design Thinking
  • Emotional Intelligence
  • Employee Retention
  • Innovation
  • Leadership development
  • Project management
  • Strategic management
  • Succession planning
  • Talent Identification

Additional Information

1 information shared

Mehri Collins
Placement, Career Manager and Management Trainer at Swiss Hospitality Group (SHG)
Prashant Bhatia
Assistant Sales Manager at MBM Manpower
William Raj
Director of Engineering at Six Senses Laamu Maldives
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Jumeirah Group
Dubai, United Arab Emirates
Basel, Switzerland
Hilton Dubai Al Habtoor City
Dubai, United Arab Emirates
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