ALBA ALONSO

ALBA ALONSO

Assistant Front Office Manager at Derby Hotels Collection
Lives in Barcelona, Spain
over 6 months ago

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Passionate about hospitality, aspiration to work toward hospitality industry.
Good command of English and Italian, both written and spoken,
already have some basic experience in hospitality. Excellent interpersonal skill mature, creative and full of energy person.

Experience

  • Assistant Front Office Manager

    Derby Hotels Collection - Barcelona, Spain

    Front Office reception
    September 2018 - Now · 4 months

    HOTEL CLARIS 5* GRAND LUXE

  • Duty Manager

    Eurostars Grand Marina 5* GL - Barcelona, Spain

    Front Office reception
    September 2017 - August 2018 · 12 months

    Monitor guest relation personnel to ensure priority Club members consistently receive all benefits, repeat guests and other VIP`s receive special recognition and service. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Complete the manning arrangement for Eurostars agents • Involved in Finance report preparation for costing at Eurostars • Maintain inventory for the smooth operations of Eurostars • Coordinate with other departments for the requirements on the guests' stay experience • Complete assigned job from departmental managerial level and management. • Knowledge in guest amenities accordance to VIP categories. • Ensure that the room assignment is based on guests preference. • Inspect the VIP room on the arrival date, to ensure the effective of Unlock Art and proper amenities setup • Manage the Experience Specialist mailing, pre-arrival and post arrival communication with guests

  • Front Desk Rrecepcionist

    Hotel I Melograni 4* - Vieste, Italy

    Front Office reception
    April 2016 - September 2017 · 1 year and 6 months

  • Management Trainee Booking department

    Eurostars Hotels - Barcelona, Spain

    Reservations
    January 2015 - April 2015 · 4 months

Education

  • MBA

    EAE Business School - Barcelona, Spain

    October 2017 - September 2018

    Hospitality & tourism management

  • Erasmus Program

    universita degli studi del Molise - Termoli, Italy

    September 2013 - July 2014

  • Tourism Degree

    Universidade de Vigo - Vigo, Spain

    September 2011 - October 2015

  • High School

    Marquesa do pazo - Vigo, Spain

    September 2009 - September 2011

Languages

  • Italian
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • Galician
    Native or fluent
    100%
  • Catalan
    Full professional
    80%
  • Portuguese
    Full professional
    80%
  • English
    Full professional
    80%
  • Chinese
    Notions
    20%
  • French
    Notions
    20%

Skills

  • Ability to empathize
  • ATENCIÓN AL CLIENTE
  • Highly professional
  • High responsibility
  • Puntual
  • SAP
  • Self-organised
  • TESIPRO PMS
Connections
Zurab Papashvili
Estudiante de EAE Business School
María Fúster Marcos
Front Desk Agent en Hotel Indigo Barcelona Intercontinental Hotels
Sergi González Buxadé
Student from EAE Business School
View 6 connections
Following
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London, United Kingdom
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