ALBA ALONSO

ALBA ALONSO

Assistant Front Office Manager at Derby Hotels Collection
Lives in Barcelona, Spain

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About me

Passionate about hospitality, aspiration to work toward hospitality industry.
Good command of English and Italian, both written and spoken,
already have some basic experience in hospitality. Excellent interpersonal skill mature, creative and full of energy person.

Experience

5 years

  • Assistant Front Office Manager

    Derby Hotels Collection - Barcelona, Spain

    Front Office reception
    September 2018 - Now · 1 year and 4 months

    Hotel Claris 5*GL, a Member of Design Hotels™, SLH & Hyatt

  • Duty Manager

    Eurostars Grand Marina 5* GL - Barcelona, Spain

    Front Office reception
    September 2017 - August 2018 · 1 year

    Monitor guest relation personnel to ensure priority Club members consistently receive all benefits, repeat guests and other VIP`s receive special recognition and service. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Complete the manning arrangement for Eurostars agents • Involved in Finance report preparation for costing at Eurostars • Maintain inventory for the smooth operations of Eurostars • Coordinate with other departments for the requirements on the guests' stay experience • Complete assigned job from departmental managerial level and management. • Knowledge in guest amenities accordance to VIP categories. • Ensure that the room assignment is based on guests preference. • Inspect the VIP room on the arrival date, to ensure the effective of Unlock Art and proper amenities setup • Manage the Experience Specialist mailing, pre-arrival and post arrival communication with guests

  • Front Desk Rrecepcionist

    Hotel I Melograni 4* - Vieste, Italy

    Front Office reception
    April 2015 - September 2017 · 2 years and 6 months

  • Management Trainee Booking department

    Eurostars Hotels - Barcelona, Spain

    Reservations
    January 2015 - April 2015 · 4 months

Education

  • MBA

    EAE Business School - Barcelona, Spain

    October 2017 - July 2019

    Hospitality & tourism management

  • Erasmus Program

    universita degli studi del Molise - Termoli, Italy

    September 2013 - July 2014

  • Tourism Degree

    Universidade de Vigo - Vigo, Spain

    September 2011 - October 2015

  • High School

    Marquesa do pazo - Vigo, Spain

    September 2009 - September 2011

Languages

8 languages

  • Italian

    Native or fluent

  • Spanish

    Native or fluent

  • Galician

    Native or fluent

  • Catalan

    Full professional

  • Portuguese

    Full professional

  • English

    Full professional

  • Chinese

    Notions

  • French

    Notions

Personal information

Nationalities

  • Spanish

Driving License

Yes

Skills

9 skills

  • Ability to empathize
  • ATENCIÓN AL CLIENTE
  • Highly professional
  • High responsibility
  • PMS OPERA
  • Puntual
  • SAP
  • Self-organised
  • TESIPRO PMS
Connections
Miguel Leon Reyes
Camarero en H10 Hotels
Sara Blanch Pérez
Revenue trainee at T3 Hospitality Management
AGRON ZEFI
Receptionist at Hotel CARPEDIEM,SHENGJIN,LEZHE ,ALBANIA
View 11 connections
Following
Moma Group
Paris, France
Gstaad Palace
Gstaad, Saanen, Switzerland
YTL Hotels UK
London, United Kingdom
Other members
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Barcelona, Spain
Carina Lopez
Barcelona, Spain
Mónica Turmo
Barcelona, Spain
Anna Leonova
Barcelona, Spain
Claudia Estrems
Barcelona, Spain
View 190519 members