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Passionate about hospitality, aspiration to work toward hospitality industry.
Good command of English and Italian, both written and spoken,
already have some basic experience in hospitality. Excellent interpersonal skill mature, creative and full of energy person.
Assistant Front Office Manager
Derby Hotels Collection - Barcelona, SpainFront Office receptionSeptember 2018 - Now · 4 months
HOTEL CLARIS 5* GRAND LUXE
Eurostars Grand Marina 5* GL - Barcelona, SpainFront Office receptionSeptember 2017 - August 2018 · 12 months
Monitor guest relation personnel to ensure priority Club members consistently receive all benefits, repeat guests and other VIP`s receive special recognition and service. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Complete the manning arrangement for Eurostars agents • Involved in Finance report preparation for costing at Eurostars • Maintain inventory for the smooth operations of Eurostars • Coordinate with other departments for the requirements on the guests' stay experience • Complete assigned job from departmental managerial level and management. • Knowledge in guest amenities accordance to VIP categories. • Ensure that the room assignment is based on guests preference. • Inspect the VIP room on the arrival date, to ensure the effective of Unlock Art and proper amenities setup • Manage the Experience Specialist mailing, pre-arrival and post arrival communication with guests
Front Desk Rrecepcionist
Hotel I Melograni 4* - Vieste, ItalyFront Office receptionApril 2016 - September 2017 · 1 year and 6 months
Management Trainee Booking department
Eurostars Hotels - Barcelona, SpainReservationsJanuary 2015 - April 2015 · 4 months
EAE Business School - Barcelona, SpainOctober 2017 - September 2018
Hospitality & tourism management
universita degli studi del Molise - Termoli, ItalySeptember 2013 - July 2014
Universidade de Vigo - Vigo, SpainSeptember 2011 - October 2015
Marquesa do pazo - Vigo, SpainSeptember 2009 - September 2011
ItalianNative or fluent100%
SpanishNative or fluent100%
GalicianNative or fluent100%
- Ability to empathize
- ATENCIÓN AL CLIENTE
- Highly professional
- High responsibility
- TESIPRO PMS