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Open , dynamic and always curious to learn more about what I do.
Traveller, passionate about tourism and the hospitality world.
Italian native speaker, fluent in English and Spanish.
Effective communicator, I like to put myself to the test, improving my ability to adapt to changing situations.
A dreamer, keeping my feets on the ground.
Front Desk Agent
I Bastioni San Domenico - Gallipoli, ItalyFront Office receptionJune 2018 - October 2018 · 5 months
Greet guests, check in, check out, taking reservations, collect payments, phone and e- mail answering. Back office: drawn up estimates, Booking extranet, Expedia.
Host family recruiter
Education first - Toronto, CanadaCommunicationJuly 2017 - September 2017 · 3 months
Promotion of the school's accomodation package, stay in touch with the host families recruited to make sure they stay committed to the agreements with the school, meeting and talking with the new homestay students.
Guest relations agent
Cashel holiday hostel - Cashel, IrelandCustomer ServiceDecember 2016 - January 2017 · 2 months
Volunteering period, my responsabilities include: reecinving guest, assistant at booking office.
Post graduate program
Uninform Business school - Rome, ItalyOctober 2018 - December 2018
Front Office – Room Division Manager – Revenue Manager Commercial Marketing Congressuale e Organizzazione Eventi – Destination Management Food & Beverage Front -line per il Wellness e il Termale Crocieristico Quality, Security & Safety Assurance Amministrazione e Gestione Finanziari
Master degree course
Salento University - Lecce, ItalySeptember 2012 - March 2016
Faculty of Economy, Master degree course in Tourist and cultural activities management.
Salento University - Lecce, ItalyNovember 2006 - July 2011
Bachelor degree in Political sciences with participation in Erasmus Socrates Program- Universidad San Pablo ceu - Madrid. Period of study 9 months.
ItalianNative or fluent100%
EnglishNative or fluent100%
SpanishNative or fluent100%
- Global traveler
- Good communicator
- Good swimmer
- Ms office skills
- Open personality
- Strong interpersonal skil