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I’m an Italian educated, 50 years old, and a remarkable career to date which includes leadership positions in fine Restaurants and Luxury Hotels in Italy, UK, Middle East, Thailand, Caribbean, USA, Asia and Africa
I’m a passionate, energetic and enthusiastic personality, with over 24 years of international experience in 8 countries from “classic” to “cutting edge” and from “hotel business” to “Restaurants Companies” operations. Strong commercial acumen and totally customers and team oriented.
A natural leader and a “front liner”. I enjoy working around the jet –set, the A leisters, the luxury lifestyle and cater for the most discerning and demanding clientele.
Strengths include a high level of integrity, highly resilient, able to inspire, coach and develop staff from various professional and ethnic backgrounds creating a positive and winning working environment. I’m able to deliver sustainable results.
I contribute to the operations department in planning, directing, and coordinating store operation activities in order to maximize profit through the strategic use of human resources, maximization of bookings, high employee motivation and 100% customer satisfaction. I Also ensure that SOPs are adhered to and processes are followed with the view to high target achievement. Furthermore I like to analyze & evaluate the effectiveness of the business model and develop recommendations for improvement. I generally work closely with HR, Training and Marketing on all pre store opening requirements to ensure all is readied and ensure a smooth and successful store opening across all areas. Work closely with finance on store PNL's to maximize profitability of stores across all areas. I than work closely with training to ensure all staff are up to the standards required and with marketing on all aspects of driving store sales in underperforming specialties or retail areas.
Director Of Operations F&B
Twinwaters - Lagos, NigeriaOtherMay 2017 - Now · 1 year and 8 months
Twinwaters Entertainment Center
Montage Hospitaliity - Accra, GhanaF&B otherDecember 2015 - Now · 3 years and 1 month
lindbergh flying school torinoJune 1981 - June 1986
Training, International recruiting , Customer Care, Cost Control, Team Building