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I am a highly motivated professional with complete knowledge of the overall hotel processes and excellent selling skills developed through many years of hotel experience. I worked within international environments (leisure and business guests), developed a keen eye for detail and achieved excellent competence in customer service, reservations and finance. Aware that it’s not just a room with a bed that the guests are buying, I am used to think out of the box, to go extra-mile, to anticipate and meet their expectations.
I would like to enrich my life with new experiences and I am ready to meet new challenges.
Reception/Guest Relation Manager
Hotel Oasi - Panarea, ItalyGuest RelationsApril 2013 - October 2016
Mercure Catania Excelsior - Catania, ItalyFront Office receptionNovember 2012 - April 2013
This experience gave me the opportunity to work in the fast-paced front desk of a business hotel. I acquainted the standard procedures related to the business clientele, I used to manage arrivals and departures in every hours of the day and night (in a city with an international airport) and used to provide information about the facilities of the hotel and the amenities of the surrounding areas.
Hotel Oasi - Panarea, ItalyFront Office receptionMay 2012 - October 2012
This experience gave me the chance to return to the hotel world after 8 years. In addition to the standard reception procedures (check-in, check-out, mailing, finance..) I was responsible for the customer satisfaction.
Piparo s.a.s. - Milazzo, ItalyManagementApril 2005 - November 2011
Long retail working experience. I managed the store for about seven years, from selling to customer service. I was in charge of purchases, sales, cash, billing, easy-terms loans, pre-after-sales assistance, assortment, price verification, verification of goods placement. Furthermore, as a musician (also), it was a chance to match my job with my great passion: music.
Villa Hotel Meligunis - Messina, ItalyFront Office receptionApril 2004 - October 2004
My first working experience in the hotel world. I learnt the reception procedures (check in, check out, mailing, finance..) and the audit process at the end of the day. I also was in charge of the room service and early breakfast. I was alone during my working shift and this increased my sense of responsibility.
Pizzeria "La Salutare" - Barcellona Pozzo di Gotto, ItalyF&B serviceOctober 1993 - September 2003
Long working experience as waiter (the first two years) and supervisor of the Dining room. In addition to the restaurant duties, including taking and delivering food and drink orders, I was in charge of the customer service and complaints management, monitoring dining rooms for seating availability, service and well being of guests.
Pizza Hut - London, United KingdomF&B serviceJuly 1993 - September 1993
Brief experience abroad that allowed me to work and live within international environments. My duties concerned desk and waiting, including taking and delivering food and drink orders, cleaning all equipment and areas.
Master's Degree in Hospitality Management
U.e.t. Italia - Palermo, ItalyNovember 2012 - May 2013
Highly numerate course that enabled me to deepen my knowledge in: Front and Back Office management, Events management, Food & Beverage management, Accounting management, Human Resources management, Quality in Tourism, Booking & Reservation management, Sales & Marketing management
Bachelor's Degree in Humanities (Foreign languages)
University of Palermo - Palermo, ItalyOctober 1992 - December 1998
University courses that enabled me to acquaint the culture and the languages of United Kingdom and France
ItalianNative or fluent100%
- Adaptable and reliable
- Excellent customer care
- Self-motivated, proactive
- - Smart and hard worker
- Smiley and friendly