Albina Seyfatova

Albina Seyfatova

Guest Experience Supervisor at D Maris Bay
Lives in Marmaris, Turkey
over 6 months ago

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I am a courteous, polite and well spoken hotel specialist who is highly efficient and has excellent organisational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximise sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests. Keen to find a suitable position within an ambitious hotel where I will be able to continue to increase my work experience & develop my abilities.

Experience

  • Guest Experience Supervisor

    D Maris Bay - Marmaris, Turkey

    Guest Relations
    April 2018 - Now · 8 months

    - Arranging training for staff; - Arranging daily, monthly and early reports; - Attending managers meeting during manager absense; - Control on daily operation follow up; - Handling helicopter transfers (reservation, payment follow up); - Missing payment follow up; - Handling Guest Experience Manager's requirements; - Dealing with guest's issues and complaints; - Responsible for mail correspondences; - Resposibble for Concierge Service

  • Executive Club Lounge Officer

    D Maris Bay - Marmaris, Turkey

    Front Office reception
    June 2016 - November 2016 · 6 months

    - Welcoming guests to the hotel in a polite, friendly and helpful manner. -Dealing with late arrivals and assisting with early check-outs. - Check out departing guests using the hotel’s accounting system. - Taking payment from guests in the form of cash or credit cards. - Answering telephone inquiries promptly & professionally & transferring calls on. - Being a point of contact for guests should they have any queries. - Arranging for brief tours of the hotels rooms and facilities. - Operating switchboard and directing calls appropriately. - Dealing with and resolving customer complaints. - Checking function sheets. - Managing group bookings for conferencing, the restaurant and accommodation. - Keeping up to date on all hotel products, services, pricing & promotional offers. - Completing the night auditing procedures with accuracy - Provide information and literature about the hotel in person and via telephone.

  • Guest Service Agent

    D Maris Bay - Marmaris, Turkey

    Front Office reception
    April 2016 - June 2016 · 3 months

    - Ensure and provide flawless, upscale, professional and high class guest service experiences - Analyze customer feedback and provide strategic direction to continuously improve overall rating - Respond to guests needs and anticipate their unstated ones - Expect and react promptly to guests’ requirements and inquires - Actively listen and resolve guests’ complaints - Oversee and coordinate all arrivals and departures of special guests - Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery - Promote all amenities, conveniences and programs offered - Direct, coach and manage guest relations team to ensure all standards and operating procedures

  • Guest Service Agent & Night Auditor Reliever

    Radisson Blu Residence Dubai Marina - Dubai, United Arab Emirates

    Front Office reception
    October 2014 - November 2015 · 1 year and 2 months

    - Always greet guests in a friendly and professional manner according to Hotel standards - Engage each guest as an unique individual and listen attentively to their requests - Perform accurate check-ins and check-outs of guests daily - Answer the telephone in a timely and professional manner - Make reservations over the phone and in person - Run daily reports to check reservations for accuracy and identify any special requests - Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift - Anticipate and address guest’s service needs - Listen to guest’s complaints or concerns and resolve their issue in a timely manner - Promote safe working environment - Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary - Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleani

  • Receptionist

    Lykia World - Antalya, Turkey

    Front Office reception
    May 2014 - October 2014 · 6 months

    Greeted, registered, and assigned rooms to guests • Operated the switchboard and PBX • Answered telephonic and in-person queries related to hotel services and resolved any issues • Processed guests’ check ins and outs • Prepared and completed room and restaurant bills • Assisted guests’ in storing valuables in secure deposit box • Liaised with other departments of hotel • Handled payments through cash, cheks and credit cards

  • Guest Service Agent

    Radisson Blu Tashkent - Tashkent, Uzbekistan

    Front Office reception
    April 2013 - November 2013 · 8 months

    Welcoming guests as they arrive. Allocating rooms to guests. Giving guests their keys. Getting a porter to take their luggage, or in smaller hotels doing this themselves. Taking and passing on messages. Passing on guests' requests, eg to housekeeping, the restaurant, maintenance, management or the leisure centre. Handling foreign exchange. Putting together the guest's bill. Taking payments in cash, and by cheque, credit or debit card. Helping guests with any special requests - such as storing valuables in the hotel safe or luggage area, ordering taxis or booking theatre tickets.

  • Inbound Manager

    Edem Travel - Tashkent, Uzbekistan

    Administration & General
    November 2012 - November 2013 · 1 year and 1 month

    - welcoming groups at their starting point and announcing details of travel arrangements and stop-over points; - checking tickets and other relevant documents, seat allocations and any special requirements; - helping with passport and immigration issues; - assisting check-in and settle into their accommodation; - communicating a range of information on itineraries, destinations and culture; - informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop; - developing a specialist area of knowledge; - using professional knowledge to answer questions to fulfil their expectations of the tour; - making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory; - organising entry to attractions and transport, such as car hire; - ensuring that the tour is running smoothly for individual members of the group; - responding to questions and off

  • Tour Guide

    Freelancer - Tashkent, Uzbekistan

    Tourism
    August 2011 - November 2013 · 2 years and 4 months

    undertaking pre-holiday research making arrangements for catering, accommodation, transport and excursions inspecting hotel safety and cleanliness offering sightseeing advice organising and leading excursions problem solving translating and interpreting preparing reports.

Education

  • Bachelor

    Tashkent State University of Economics - Tashkent, Uzbekistan

    September 2007 - July 2011

    Graduated from Faculty of Tourism.

Languages

  • English
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • Turkish
    Native or fluent
    100%
  • French
    Professional working
    60%
  • German
    Professional working
    60%
  • Spanish
    Limited working
    40%

Skills

  • Electra
  • F&B
  • F&B micros
  • Fidelio PMS
  • Micros
  • Microsoft
  • Microsoft Office
  • Night audit
  • Opera PMS
  • Upselling skills
Connections
John Stavroulakis
Editor at The Likker
Tamerlan Hossein
Sales Executive Internship at ML Components
Louis Herman
General Manager at Yildirim Hotel Denizli
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