Aldo De Biase Madia

Aldo De Biase Madia

Front office supervisor at SG hotel - Hotel colfosco
Lives in Campania, Italy
over 6 months ago

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I am an extremely passionate and versatile individual with the ambition to make a successful career in hospitality and tourism.
I have spent the last ten years working in different countries, in order to fulfill my dream of discovering new places and cultures while achieving personal and professional growth.
I’m a hard worker and a team player, but I'm also able to think on my feet and act unsupervised; I have excellent listening and communication skills, which I believe provided me with a sound understanding of the working environment.
I particularly enjoy working with people from different backgrounds and coming across new challenges.

Experience

  • Front office supervisor

    SG hotel - Hotel colfosco - San Martino di Castrozza, Italy

    Front Office reception
    June 2018 - Now · 6 months

    Reception duties, back office, monitoring booking and prices, supervising a team of 5 and reporting to the General manager

  • Receptionist

    Four Seasons Hotel Florence - Florence, Italy

    Front Office reception
    May 2016 - November 2016 · 7 months

    Check-in and check-out procedures Reservations and journey planning, museum and attractions ticketing Providing information about hotel facilities, packages, best places and routes in city’s surrounding areas.

  • Floor Supervisor/Head waiter

    Bodean's BBQ London - London, United Kingdom

    F&B service
    April 2014 - December 2015 · 1 year and 9 months

    Customer care, suggesting and upselling, highlighting special offers and generally promoting what is now considered the best BBQ place in the whole UK. Supervising, helping the GM managing the floor and staff on busy nights, closing duties. Training and interviewing new staff.

  • Restaurant and B&B manager

    Buena Vida Restaurant and B&B - Tarrafal, Cape Verde

    Front Office reception
    May 2013 - January 2014 · 9 months

    Managing and training Restaurant and B&B staff, including shifts and wage payments. Handling reservation, social networking and web advertisement, answering inquiries via mail and phone. Relationship management with suppliers, tourism agencies from other islands in Cape Verde and other local business in order to advertise and improve tourism in the area.

  • Guest Relations Representative

    The Walt Disney Company - Orlando, FL, United States

    Front Office reception
    September 2011 - September 2012 · 1 year and 1 month

    Journey planning on behalf of guests, guiding them trough the multitude of dining options, different kinds of accommodation and all the leisure activities offered on property Relationship management, including handling customers’ complaints by partnering with other departments or by issuing appropriate recoveries and compensations Providing ticket sales and upgrades, handling different kinds of payment including monthly instalment plans and foreign currencies

  • Customer Service agent

    Terravision LTD - Stansted, United Kingdom

    Customer Service
    September 2009 - June 2010 · 10 months

    Journey planning, providing ticket sales for bus connections between Stansted Airport and London various central locations. Training new staff in sales and services Developing marketing and sales feedback report.

  • International sales and customer services representative

    The Walt Disney Company - Orlando, FL, United States

    Customer Service
    June 2008 - May 2009 · 12 months

    Dealing international customers and interacting with foreign language guests Promoting famous Italian brands such as Giorgio Armani, Bulgari, Dolce&Gabbana, Gucci Distributing marketing material and providing customer care and information

Education

  • FOM Management

    Scuola Italiana Turismo Academy - Florence, Italy

    February 2016 - May 2016

    Front Office Management Course Opera User certified Revenue management, online distribution, social media marketing, general reception duties

Languages

  • Italian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Limited working
    40%
  • Portuguese
    Notions
    20%

Skills

  • Ability to empathize
  • A team player
  • Customer driven
  • Excellent people skills
  • Front Office supervisory
  • Good at multitasking
  • Good observations
  • Good telephone manner
  • Handling cash
  • Intercultural Skills
  • Keen eye for detail
  • POS software
  • Quick learner
  • Use opera
  • Very flexible
Following
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