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I am an extremely passionate and versatile individual with the ambition to make a successful career in hospitality and tourism.
I have spent the last ten years working in different countries, in order to fulfill my dream of discovering new places and cultures while achieving personal and professional growth.
I’m a hard worker and a team player, but I'm also able to think on my feet and act unsupervised; I have excellent listening and communication skills, which I believe provided me with a sound understanding of the working environment.
I particularly enjoy working with people from different backgrounds and coming across new challenges.
Front office supervisor
SG hotel - Hotel colfosco - San Martino di Castrozza, ItalyFront Office receptionJune 2018 - Now · 6 months
Reception duties, back office, monitoring booking and prices, supervising a team of 5 and reporting to the General manager
Four Seasons Hotel Florence - Florence, ItalyFront Office receptionMay 2016 - November 2016 · 7 months
Check-in and check-out procedures Reservations and journey planning, museum and attractions ticketing Providing information about hotel facilities, packages, best places and routes in city’s surrounding areas.
Floor Supervisor/Head waiter
Bodean's BBQ London - London, United KingdomF&B serviceApril 2014 - December 2015 · 1 year and 9 months
Customer care, suggesting and upselling, highlighting special offers and generally promoting what is now considered the best BBQ place in the whole UK. Supervising, helping the GM managing the floor and staff on busy nights, closing duties. Training and interviewing new staff.
Restaurant and B&B manager
Buena Vida Restaurant and B&B - Tarrafal, Cape VerdeFront Office receptionMay 2013 - January 2014 · 9 months
Managing and training Restaurant and B&B staff, including shifts and wage payments. Handling reservation, social networking and web advertisement, answering inquiries via mail and phone. Relationship management with suppliers, tourism agencies from other islands in Cape Verde and other local business in order to advertise and improve tourism in the area.
Guest Relations Representative
The Walt Disney Company - Orlando, FL, United StatesFront Office receptionSeptember 2011 - September 2012 · 1 year and 1 month
Journey planning on behalf of guests, guiding them trough the multitude of dining options, different kinds of accommodation and all the leisure activities offered on property Relationship management, including handling customers’ complaints by partnering with other departments or by issuing appropriate recoveries and compensations Providing ticket sales and upgrades, handling different kinds of payment including monthly instalment plans and foreign currencies
Customer Service agent
Terravision LTD - Stansted, United KingdomCustomer ServiceSeptember 2009 - June 2010 · 10 months
Journey planning, providing ticket sales for bus connections between Stansted Airport and London various central locations. Training new staff in sales and services Developing marketing and sales feedback report.
International sales and customer services representative
The Walt Disney Company - Orlando, FL, United StatesCustomer ServiceJune 2008 - May 2009 · 12 months
Dealing international customers and interacting with foreign language guests Promoting famous Italian brands such as Giorgio Armani, Bulgari, Dolce&Gabbana, Gucci Distributing marketing material and providing customer care and information
Scuola Italiana Turismo Academy - Florence, ItalyFebruary 2016 - May 2016
Front Office Management Course Opera User certified Revenue management, online distribution, social media marketing, general reception duties
ItalianNative or fluent100%
EnglishNative or fluent100%
- Ability to empathize
- A team player
- Customer driven
- Excellent people skills
- Front Office supervisory
- Good at multitasking
- Good observations
- Good telephone manner
- Handling cash
- Intercultural Skills
- Keen eye for detail
- POS software
- Quick learner
- Use opera
- Very flexible