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Professional with +6 years experience caring for leads and current guests needs, permanently looking for new opportunities. With good capabilities on sales, customer service and working as part of a team. CRM Salesforce experience. Practical, creative, focused on results. Good communication skills. Habituated to work under pressure. Fluent English. Possibility to work overseas. Driving license
Global Sales Manager
Barcelo Hotel Group - Barcelona, SpainSales & MarketingSeptember 2017 - Now · 1 year and 3 months
Managing key corporate accounts, follow-up, costs control, studying competitors and trends, coordinating visits and actions with MICE department, attending expositions and summits, launching sales blitzes, promoting Barceló brand. Profile: 85% Farmer // 15% Hunter
Room Mate Hotels - Barcelona, SpainSales & MarketingSeptember 2013 - March 2017 · 3 years and 7 months
Customer care, reservations, channel manager and e-mail management, groups and corporate reservations follow up, billing, inventory checking, training new hirings and audit.
Núñez i Navarro hotels - Barcelona, SpainFront Office receptionJuly 2012 - July 2013 · 1 year and 1 month
Customer care, reservations, channel manager and e-mail management, billing, inventory follow up, training new hirings and audit.
ABBA hotels - Barcelona, SpainFront Office receptionJune 2011 - December 2011 · 7 months
Customer care and luggage and parking services.
Hotel Arts Barcelona - Barcelona, SpainF&B serviceFebruary 2011 - May 2011 · 4 months
Events preparation and service.
API Barcelona - Barcelona, SpainAdministration & GeneralDecember 2010 - January 2011 · 2 months
Management of activities for American students in Barcelona and caring of them.
BG hotels - Ibiza, SpainF&B serviceJuly 2010 - September 2010 · 3 months
Bar Service, Preparing tables, Guest’s Attention, Cleaning dishes and Providing material.
HTW Chur - University of Applied Sciences - Chur, SwitzerlandFebruary 2012 - July 2012
ERASMUS program for 6 months at HTW in Chur (Switzerland)
Universitat de Girona - Hospitality and Tourism Management - Girona, SpainSeptember 2009 - September 2015
Tourism Degree in Barcelona (Spain).
SpanishNative or fluent100%
CatalanNative or fluent100%
- Account management
- Amadeus GDS
- Customer relationships
- Customer Service Skils
- Event Manager
- Hotel management & system
- Microsoft Office
- Micros Opera
- PMS Tesipro
- Salesforce CRM Tool
- SAP CRM
- Strong Excel
- Tourism Management