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Hotel Art - Belgrade, SerbiaF&B serviceAugust 2016 - October 2017 · 1 year and 3 months
● Take responsibility for the business performance of the restaurant and business meetings; ● Responsible for 11 waiters, 1 Supervisor; ● Analyse and plan restaurant sales levels and profitability; ● Organise marketing activities, such as promotional events and discount schemes; ● prepare reports at the end of the shift/week, including staff control, food control and sales; ● Create and execute plans for department sales, profit and staff development; ● Set budgets or agree them with senior management; ● Plan and coordinate menus; ● Coordinate the operation of the restaurant during scheduled shifts; ● Recruit, train, manage and motivate staff; ● Respond to customer queries and complaints; ● Meet and greet customers, organise table reservations and offer advice about menu and wine choices; ● Maintain high standards of quality control, hygiene, and health and safety; ● Check stock levels, order supplies and prepare cash drawers and petty cash.
Chemical high schoolSeptember 2007 - June 2011