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Very strong and highly motivated Bournemouth University International Hospitality Management Graduate with acurate customer awareness, high standards in brand service environment, excellent organisation, time management and communication skills. Easily adaptive to different working environments, able to analyse and efficiently solve problems.
Global Sales Executive MICE
Marriott International - London, United KingdomSales & MarketingSeptember 2017 - December 2018 · 1 year and 4 months
Managing the relationship of assigned UK accounts and sourcing new business across 23 multi brand managed properties across Europe and UK. Driving sales for the Market sales hotels to pre-agreed new business and business growth goals from all business segments Facilitating group opportunities for outbound hotels at the customer’s request Proactively managing relationships with multiple stakeholders
Inside Sales & New Partnership Executive
Booking.com - Barcelona, SpainSales & MarketingJune 2015 - September 2017 · 2 years and 4 months
During more than two years at the company my role has evolved. I have started as Accommodation Service Executive and as a result of being outcome- oriented, I have been promoted to New Partnership Executive for UK and Russian markets. I was responsible for building new strong partnerships by contracting new partners, ensuring their smooth onboarding and remaining the first person of contact. Moreover, my responsibilities included: analysing the sales performance, optimizing content, promotions, rates and availability in order to maximize sales for partners, and selling Booking.com BV brand products to new and existing hoteliers. Overall, this experience has helped me to enhance the key competencies such as relationship building, communication, sales and negotiations skills.
The Ritz-Carlton - Barcelona, SpainFront Office conciergeOctober 2013 - September 2014 · 12 months
10 months of placement in the most luxurious hotel not only in Barcelona, but the whole Spain, was split by half: Events and Conference Concierge and Private Penthouses Front Desk. A unique and challenging experience that enhanced my customer service skills to the level of excellence through dealing with a high amount of demanding guests, celebrities and visitors from all over the world, while being behind the desk proving personalised check in and concierge assistance. I have assisted in organisation of such events as Porsche presentations, Poker Stars and the most luxurious weddings with over 500 guests, ensuring the complete administration and execution of all aspects of the events. I have developed various selling techniques, while upselling rooms and hotel facilities upon the check in and participating in hotel’s promotional activities.
Radisson Blu - Barcelona, SpainFront Office receptionJune 2013 - September 2013 · 4 months
3 months internship in Front Office in a newly opened 5-star hotel, that lately has been ranked Nr. 16 of the best luxury hotels in Spain, helped me to enhance my customer service and communication skills as I was dealing with people from different backgrounds. Moreover, performing a role of receptionist, I developed the ability to deal with different customer complaints and apply various service recovery methods. The ability to multitask and work under pressure was gained as I was performing basic reception duties as well as concierge and guest services tasks at the same time. Furthermore, I was the first person of contact for all the Russian-speaking people, providing special care and assistance.
International Hospitality Management
Bournemouth University - Tourism and Hospitality Management - England, United KingdomOctober 2011 - November 2015
The course focused on key areas necessary to enhance my career progression. Some of the Unit Modules included: Marketing, Finance, Consumer Behaviour, Global Hospitality Issues, Management Decision Making, and Leadership in Hospitality. The final grade is 2:1 The only final International Hospitality Management student awarded Travel Grant in order to investigate a particular issue within the Hospitality Industry in the country of personal interest.
EnglishNative or fluent100%
RussianNative or fluent100%
- Front Desk
- new partnerships
- Online Travel
- Strong customer service