Aleksandra Puskaric

Aleksandra Puskaric

Receptionist at hotel Lone 5* at Maistra d.d., Rovinj, Croatia
Lives in Rovinj, Croatia
over 6 months ago

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  • Receptionist at hotel Lone 5*

    Maistra d.d., Rovinj, Croatia - Rovinj, Croatia

    Front Office reception
    June 2017 - Now

    Register & process guests and their assigned rooms Accommodate guest requests Communicating with hotel staff on the status of guest rooms Up Selling guest rooms and promoting hotel services Handling cash payments

  • Assistant Guest Relations Manager at The Westbury hotel 5*

    The Doyle Collection - Dublin, Ireland

    Guest Relations
    April 2016 - June 2017

    Coordinating the hotel operations to ensure that Guests have a memorable stay and ensure that the hotel's standards are adhered to at all times Contribute to the profitability of the Hotel through the implementation of effective cost controls within the Front Office operation and by promoting hotel services to guests Maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organisational values Ensure that guests needs are met at all times Ensure that the Front Office team have the necessary tools and support to Surprise and Delight the Guests Ensure prompt resolution of customer complaints Personally oversee the stay of high profile guests Handle problem resolutions and monitor social media relating to guest feedback Ensure that all guests and patrons have a memorable guest experience Proactively plan to ensure departments are prepared based on awareness of future guests needs Identify, communicate and action all sales startegies Actively encourage staff and take part in the up-selling and cross-selling programme Contribute to the development of the service provided by proposing innovative ways to deliver our service Developing team skills & knowledge through training Ensure awareness and compliance with all Health & Safety work practices Ensure support of the organisational core values (Patrons, People, Product and Profit) at all times Creating a respectful work environment that associates can enjoy and thrives while delivering exceptional service

  • Events Supervisor

    Fallon&Byrne - Dublin, Ireland

    December 2015 - April 2016

    Leading and managing the front of house team. Working with clients to ensure the optimum level of satisfaction, tailored to their individual needs and expectations. Daily cash handling and cash reconciliation. Stock control & reduction of waste and revenue loss through margins adherence and preparation of stock analysis reports. Hiring, scheduling, training as well as motivating staff and supervision of performances.

  • Events Staff

    Fallon&Byrne - Dublin, Ireland

    February 2015 - December 2015

    Maximizing customer satisfaction by ensuring that the written details of all assigned weddings and events are carried out properly. Setting up function room according to event orders and keeping comfort and practicality for the guest in mind. Receiving and carrying out special orders from guests. Deals complaints and reports them to the M&E Manager. Co- operating closely with colleagues from different departments to ensure that prompt service is given at all times. Supervising and controlling tasks.

  • Sales Consultant

    Fields Jewellers - Dublin, Ireland

    November 2014 - February 2015

    Key contact between company and customers. Present products and offer advice. Direct sale to individuals. Contribute to team effort by accomplishing targets as needed.

  • Field Sales Representative

    TDR d.o.o., Rovinj, Croatia - Rovinj, Croatia

    Sales & Marketing
    May 2013 - October 2013

    Representative for national tobacco products. Merchandising and maximisation of in-store space. Generating product awareness, new product launches, implementing promotions. Build long term clients relationships. Identify and resolve clients concerns. Write weekly analysis.

  • Team Leader Sports&Entertainment

    Maistra d.d., Rovinj, Croatia - Rovinj, Croatia

    Recreation & Leisure
    April 2012 - May 2013

    Allocating annual budget. Administrative work. Communicate head offices. Plan and organise the seasonal sports and entertainments program. Select and train employees. Events support (technical support, entertainment). Part of the organization team and hostess for various high class events (RC44 World Championship 2011/2012, Avantgarde Jazz Festival, Microsoft Win Days, Photodays, Weekend Media Festval, Summer Salsa Festival, various business meetings and events, weddings). Guest relations.

  • Sports&Entertainment

    Maistra d.d., Rovinj, Croatia - Rovinj, Croatia

    Recreation & Leisure
    June 2008 - May 2013

    Moderate and participate in the daily sports and entertainments program for children and adults (gym, pilates, aerobic, aquaerobic, archery, rifle shooting, creative workshops, kids club, language lessons, dance lessons). Moderate and participate in the evening shows for children and adults (cabarets, various games and quizes).


  • University of Tourism and Hospitality Management, Opatija, Croatia

    September 2006 - June 2009


  • Croatian
    Native or fluent
  • English
    Native or fluent
  • Italian
    Limited working
  • German
    Limited working


  • Comunication
  • Confident
  • Foreign languages
  • Front Of House
  • Guest relation
  • Manager
  • Own Initiative
  • Reception
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