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Experience
12 years and 11 months
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Recepcionista
SB Hotels - Barcelona, Spain
ReceptionJuly 2017 - Now · 6 years and 9 months- Soporte Directivo - Gestionar las entradas y salidas de los huéspedes del hotel (check-in, check-out) - Gestión de reservas - Responder a las peticiones de información que formulen los clientes, atender la central telefónica y gestionar reservas. - Gestión de créditos, cuadres y arqueos de caja
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Recepcionista
Hotel Laumon - Barcelona, Spain
ReceptionNovember 2014 - July 2017 · 2 years and 9 months- Gestionar las entradas y salidas de los huéspedes del hotel (check-in, check-out) - Gestión de reservas - Responder a las peticiones de información que formulen los clientes, atender la central telefónica y gestionar reservas. - Gestión de créditos, cuadres y arqueos de caja
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Agente de reservas
Atrápalo - Barcelona, Spain
ReservationsJune 2015 - September 2015 · 4 months -
Restaurant Manager
IKRA - Barcelona, Spain
F&B ManagementJune 2014 - June 2015 · 1 year and 1 month- Labores de mando: Gestión de pedidos, contabilidad, inventario, horarios y control de personal. - Atención a la clientela de manera personalizada y en varios idiomas (Ruso, Ingles, Español) - Arqueo de caja y emisión de facturas.
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Vendedor
Dirk Bikkembergs - Barcelona, Spain
SalesJuly 2014 - November 2014 · 5 months- Proporcionar un alto nivel de servicio a los clientes - Mantenimiento de base de datos de clientes y captación de futuros clientes. - Gestión de inventario. - Ejecución de planes de ventas y objetivos mensuales
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Guest Relations Manager
Radisson Royal Hotel - Moscow, Russia
Guest RelationsFebruary 2010 - February 2013 · 3 years and 1 month
Education
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Máster en Dirección General y Planificación Estratégica
ESERP Business School - Barcelona, Spain
September 2017 - June 2018 -
Bachelor in Tourism management
ESERP Business School - Barcelona, Spain
September 2013 - May 2017
Languages
5 languages
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Russian
Native or fluent
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Spanish
Full professional
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English
Full professional
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Catalan
Limited working
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French
Limited working
Personal information
Nationalities
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Russian
Skills
11 skills
- Actitud positiva
- Aprendizaje
- Exel
- High responsibility
- Hotel management & system
- Influencers
- IOS
- Luxury hotel
- Mcrosoft word
- Pre-opening a restaurant
- Trabajo en equipo
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