Alena Chukhnova

Alena Chukhnova

Guest Relation Officer at Swandor
Lives in Cam Ranh, Vietnam
over 6 months ago

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Experience

  • Guest Relation Officer

    Swandor - Cam Ranh, Vietnam

    Guest Relations
    January 2018 - Now · 12 months

    • Meet and greet all guests upon arrival and departure. • Maintain regular contacts with the guests and collect feedbacks. • Promote all hotel amenities, conveniences and programs offered, sale extra services and make reservations. • Ensure that all compliments and services are provided to VIP guests according to Hotel Concept. • Take necessary actions in case of accidents, emergency and another extraordinary situations. • Answer incoming customer calls and take appropriate action for each call. • Follow Top Hotels, Trip Advisor, VK and other Social Media comments about hotel and reply to every question and comment. • Prepare Monthly Reports.

  • Guest Relation Officer

    KRESTOVAYA PAD HOTEL - Irkutsk, Russia

    Guest Relations
    April 2017 - October 2017 · 7 months

    • Greet, register, and assign rooms to guests of hotels. • Contact housekeeping or maintenance staff when guests report problems. • Make and confirm reservations. • Issue room keys and escort instructions to bellhops. • Perform book keeping activities, such as balancing accounts and conducting nightly audits. • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. • Compute bills, collect payments, and make change for guests. • Record guest comments or complaints, referring customers to managers as necessary. • Review accounts and charges with guests during the check out process. • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

Education

  • Internship

    UNIVERSITY OF FOREIGN LANGUAGES - Dalian, China

    March 2016 - July 2016

  • Internship

    NORTH-EASTERN PEDAGOGICAL UNIVERSITY - Changchun, China

    March 2015 - July 2015

  • Bachelor’s Degree in Foreign regional studies: Regions of Eurasia

    IRKUTSK STATE UNIVERSITY - Irkutsk, Russia

    September 2013 - July 2017

  • Internship

    THOMAS MANN GYMNASIUM - Oschatz, Germany

    March 2012 - July 2012

Languages

  • Russian
    Native or fluent
    100%
  • German
    Full professional
    80%
  • Chinese
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • • Ability to conduct business in 3 languages
  • Excellent written and verbal communication skills
  • Programs(Sedna,Sedna POS,Sedna 360,1C,Word,Excel)
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