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Positive nature with exceptional telephone etiquette. Demonstrated ability to greet guests with a smile, providing information and arranging reservations in timely manner. Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving tables.
Organized, with a special talent to communicate with guests clearly, timely, and accurately. Develops and maintains cooperative working relationships with co-workers and supervisors. Quickly adapts to change and delivers the best results under the pressure of deadlines.
Front Desk Receptionist
Hotel Il Sereno - Torno, ItalyFront Office receptionSeptember 2018 - November 2018 · 3 months
Preparation of the key for the customers, suggested places and villa to see during their stay, replied to phone, replied to emails, registrated the documents of the customers.
Hotel La favorita - Mantua, ItalyFront Office receptionJune 2016 - August 2016 · 3 months
Reply to emails in English, Spanish and German. Hospitality of customers, registration of documents and arrivals and departures,preparation od the keys for the custumer, translated the daily menu from italian to english
Master in Tourism Specialist
Act - Milan, ItalyMay 2018 - July 2018
use of Galileo, Opera, efficient communication
Science of Linguistic Mediation
Ciels - Mantua, ItalyOctober 2014 - June 2017
techniques to become interpreter and translator
- Multi languages
- pc use
associate Rotaract Mantova Postumia/ Rotary International