Alessandra Adami

Alessandra Adami

Junior Guest Relation Officer at Royal Caribbean Cruises Ltd.
Lives in Mantua, Italy

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About me

Positive nature with exceptional telephone etiquette. Demonstrated ability to greet guests with a smile, providing information and arranging reservations in timely manner. Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving tables.
Organized, with a special talent to communicate with guests clearly, timely, and accurately. Develops and maintains cooperative working relationships with co-workers and supervisors. Quickly adapts to change and delivers the best results under the pressure of deadlines.

Experience

10 months

  • Junior Guest Relation Officer

    Royal Caribbean Cruises Ltd. - Miami, FL, United States

    Guest Relations
    September 2019 - November 2019 · 3 months

    • Provided guests and fellow crewmembers with information, in addition to handling special requests and forwarding repair requests to the appropriate department • Operated switchboard equipment to answer questions and take a variety of requests, including room service orders and wake-up calls • Organized orders and relays orders to service personnel for preparation. Monitors the Purser’s Log to ensure all maintenance issues are resolved to the guests’ satisfaction • Accountable for all service recovery challenges communicated by guests and routing to relevant departments. Follows-up with guests to ensure total satisfaction. Logs service failures in the Logbook and keeps the Assistant Guest Relations Manage informed • Answered inquiries regarding Guest Relations services and general information. Responds to guest concerns in a considerate, professional and positive manner by showing empathy and actively listening. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction • Maintained knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests

  • Front Desk Agent

    Hotel Il Sereno - Torno, Italy

    Front Office reception
    September 2018 - November 2018 · 3 months

    Preparation of the key for the customers, suggested places and villa to see during their stay, replied to phone, replied to emails, registrated the documents of the customers.

  • Receptionist

    Hotel La favorita - Mantua, Italy

    Front Office reception
    June 2016 - August 2016 · 3 months

    Reply to emails in English, Spanish and German. Hospitality of customers, registration of documents and arrivals and departures,preparation od the keys for the custumer, translated the daily menu from italian to english

Education

  • Master in Tourism Specialist

    Act - Milan, Italy

    May 2018 - July 2018

    use of Galileo, Opera, efficient communication

  • Science of Linguistic Mediation

    Ciels - Mantua, Italy

    October 2014 - June 2017

    techniques to become interpreter and translator

Languages

5 languages

  • Spanish

    Native or fluent

  • Italian

    Native or fluent

  • English

    Native or fluent

  • German

    Full professional

  • Russian

    Notions

Personal information

Nationalities

  • Italian

Work Permits

  • European Union

Date of birth

October 24th 1995

Skills

3 skills

  • Hotel Opera PMS System
  • Multi languages
  • pc use

Additional Information

1 information shared

  • prefect

    associate Rotaract Mantova Postumia/ Rotary International

Connections
Stefano Ortelli
Front agent trainee at Fourpoints by sheraton
Following
Renaissance Amsterdam Hotel
Amsterdam, Netherlands
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Uzzal Khan
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