Alessandra Orlando

Alessandra Orlando

Front Office & Reservation Manager at Five Seas Hotel Cannes
Lives in Cannes, France
over 6 months ago

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Established education, work experience in the hospitality industry and leadership experience. I am approachable, having confidence and showing respect.
Brilliant in Italian, English, Russian, French and Spanish language I know deeply the OTA, Agency and Company systems management . I use the Revenue management, luxury attitude and my Comunication skills to run the Hotel Operations at the best way.

Experience

  • Front Office & Reservation Manager

    Five Seas Hotel Cannes - Cannes, France

    Front Office reception
    March 2018 - Now · 10 months

    - 45 Rooms and Suites ***** • Leading the Front Office and Reservation department ( Recrutement, planning, training , setting procedures) •Follow up of unpaid invoices and commissions. • Assuring the Yield Management in accordance with our DOSM • Managing Availpro, Synxis and OTA’s extranet • Setting the new SPG program in accordance with Marriott procedures •E-reputation supervisor ( TripAdvisor, Booking, Expedia, Google +)- Avarage score > 9.6/10 •Managing complaints, meeting VIP guests •Performing budgeting function and cost control

  • Guest Relation & Duty Manager

    Hôtel Métropole Monte Carlo - Monaco-Ville, Monaco

    Management
    December 2016 - March 2018 · 1 year and 4 months

    - 126 Rooms and Suites ***** • Supporting the daily operations in close relationship with the DOFO •Analyzing customer feedback (Medailla, Social Media, OTA) and improve overall rating • Duty Manager • Departmental trainer in charge of LQA training and staff spot check • Score Leading Mistery Guest > 92% • Actively supporting our expansion and growth plans as part of management committee. • Winner Green Globe challenge ( with the photo below) • Winner “talent Front of the House” 2017

  • Front office Supervisor

    Monte Carlo Bay Resort & Hotel - Monaco-Ville, Monaco

    Front Office reception
    March 2014 - November 2016 · 2 years and 10 months

    -334 Rooms and Suites **** • Supporting the Front Office Manager for the daily operation activity • Follow up : Acency, OTA, partners • Set up - Starwood preferred program • Housekeeping cross- training • Training supervisor : training, communicating and enforcing policies and procedures •Managing guest complains quickly, efficiently & courteously • Payments and commission follow up • Winner- Best SPG enrollments score • Winner- Best data base developer

  • Front Office/ Conciergerie

    Torre del Sole - Terracina, Italy

    Front Office reception
    February 2013 - February 2014 · 1 year and 1 month

    +110 Rooms and Suites **** •Serve as a key point of contact for Guests • Run the Hotel Operations activity smoothly ( check in/ check out/ payments / reservations) •Provide information, advices and book services, transfers and flights. •Stay updated on hotel services as well as daily VIP requests •Act in accordance with policies and procedures • Beach Concierge

  • Assistant Destination Manager

    Costa Crociere - Genoa, Italy

    Tourism
    October 2009 - January 2013 · 3 years and 4 months

    •Meeting and greeting Guest •Translating,interpreting, guiding in remote areas around the world •Checking our partner agencies and supplies all around the world •Valid new port of call ( ex.Kashab in Oman in 2010, today well known port of call for all cruise companies) • selling excursions and transfers • setting allotments

Education

  • Hospitality & FB Management

    Cornell University - School of Hotel Administration - Ithaca, NY, United States

    October 2016 - October 2017

  • Languages & Turism Science

    Sapienza - Rome, Italy

    June 2006 - June 2009

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • Russian
    Full professional
    80%
  • Spanish
    Professional working
    60%

Other

  • Reward: Data collecting, email marketing

    Reward: Data collecting, email marketing

  • Rewarded...."Talent Front of the House"

    IMG_2595.JPG
  • Reward on TripAdvisor

    Reward by clients on TripAdvisor

    TripAdvisor.jpg
  • Reward tripadvidor

    IMG_3728.JPG
  • Luxury Hoteliers by ILHA

    Journal article by me

    article.jpg
Connections
John S Lohr
Director of Development - School Relations at Hosco
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
View 17 connections
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