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Global mindset and results-driven individual, attentive to details, service oriented with a passion for the lodging industry. I constantly strive to go the extra mile. Major strengths include also an operational flexibility and a "can-do" hands-on attitude. As a result, I have worked in different hotel departments by gaining both operational and managerial skills.
Walker & Williams - Winckley Square Hotel 5* - Preston, United KingdomManagementOctober 2018 - Now · 4 months
Assistant Manager for 2 boutique Hotels in Preston (UK) - currently managing the Pre-Opening of our second Hotel in town. In charge of overseeing the day to day running of the business and ensure that all areas are maintained to a 5 star standard. Key Responsibilities: • To represent senior management and to take ownership when dealing with customer complaints and guest requests. • Ensure running a smooth Front of house operations and be the 'go to' person for FOH teams in the absence of their HOD's • Maintain a strong working relationship with all departments to support where required. • Identify and report to the hotel manager any potential guest issues. • Conduct regular inspections of the hotel for appearance, safety, staffing and maintenance
Food and Beverage Intern
Four Seasons Hotel Hampshire - Hook, United KingdomF&B serviceMarch 2018 - September 2018 · 8 months
Banqueting and Restaurant Intern for the first 4 months. Spend the last 2 months shadowing the Banqueting Supervisor and Manager.
Front Office Intern
The St. Regis Saadiyat Island Resort, Abu Dhabi - Abu Dhabi, United Arab EmiratesFront Office receptionSeptember 2017 - March 2018 · 7 months
Front Office Internship (6 months) rotating between the Front Desk, Lobby Ambassador and Night Auditor.
Source Bar - Preston, United KingdomF&B otherSeptember 2016 - May 2017 · 9 months
Part Time Job whilst Studying ( 16/20 hrs per week) • Effective food preparation, cooking and provision for the customers. • Professional organisation of buffets for internal meetings. • Adhere strictly to the U.K. Food Safety legislation.
Reservations, Groups and MICE Executive Intern
Millennium Hotels and Resorts - Grand Hotel Palace 5* - Rome, ItalyReservationsMay 2016 - September 2016 · 5 months
4 Months Executive Internship: •Processing individual and group reservations coming from all the channels; telephone, emails, online travel agencies and wholesalers. •Processing payments, cancellations. refunding & modifications. •Liaising with High profile leisure and business guests over the phone or email. •Working side by side with the Revenue Manager to assist with the daily Managerial tasks including preparing occupancy and revenue reports. •Event, Congress and Meeting Planning & Management.
BA(Hons) International Hospitality Management
University of Central Lancashire - Hospitality and Tourism Management - Preston, United KingdomSeptember 2015 - Now
Final Year Student in International Hospitality Management, average class according to the UK university system: 1st Class (maximum grade). Currently also Student Ambassador and Course Representative. Dissertation in "Marketing Strategies for Lifestyle Hotel Brands targeting Generation Y customers". Key modules: -International Hospitality Management -Contemporary Issues in Food & Drink -International Corporate Hospitality and Business Events -Talent Management and Employability -Marketing and ICT for Visitor Economy Managers -Service Quality and Applied Research in Hospitality and Tourism -Organisational Behaviours and Strategic Account Management -Food and Beverage Operations -Dark Tourism: Managing Difficult Heritage -Managing Strategically in Hospitality and Tourism -Management Development in Tourism, Hospitality and Events -Global Hospitality: The Future
Hospitality Operations and Management - 5 Years High School Diploma
IPSSAR "P. Artusi" - Hotel and Catering High School - Rome, ItalySeptember 2010 - July 2015
High School Diploma (5 Years) achieved with the maximum grade of 100%. Main Subjects: -Hospitality Operations and Management (Room Division and Front Office focus) -Communication Techniques and Psychology -Business Administration, Law and Administrative Techniques applied to the Hospitality Industry -Food Science and Culture -Maths -Italian, English and French Languages and Cultures
EnglishNative or fluent100%
ItalianNative or fluent100%
- Attention to details
- Committed to working
- Communication skills
- Cross Cultural Competency
- Emotional Intelligence
- Organisational skills
- Presentation skills
- Team work
- Time management