Alessandro Manca

Alessandro Manca

Front Office Shift Leader / Duty Manager at ME London
Lives in London, United Kingdom
over 6 months ago

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I am passionate, proud and dedicated person who loves working in Hospitality Industry. My career aim is to work in a place where I can deliver the best of my skills, and to move in the Middle-East in future.

Experience

  • Front Office Shift Leader / Duty Manager

    ME London - London, United Kingdom

    Front Office reception
    June 2018 - Now · 8 months

  • Front Desk Supervisor

    The Dorchester - London, United Kingdom

    Front Office reception
    April 2017 - April 2018 · 1 year and 1 month

    • Support the Receptionists in their daily work. • Train Reception Staff on new policies and procedures and as well our new starters. • Carry out regular spot checks to make sure all our standards are followed. • Escort guests to their rooms on checking in, explain and endeavour to sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television etc. • Attend to guests ́ complaints, enquiries and request, refer problems to the Duty Manager where necessary. • Enter all arrivals ́ check in details accurately in the computer and modifies any information correctly with particular care towards spelling and room rates. • Supporting and motivating the Team in order to achieve our Monthly Targets (Guest satisfaction, Upsell and problem resolution).

  • Assistant Night Manager

    The LaLit London - London, United Kingdom

    Front Office reception
    December 2016 - April 2017 · 5 months

    • Fully conversant with the Hotel Emergency and Evacuation procedures, ensuring all night reception team are competently trained in such procedures and to conduct regular emergency procedure checks. • To oversee all operating departments during the night • Support the Night Receptionists in their nightly work. • Train Night Receptionist Staff on new policies and procedures. • Deal with guests’ complaints and ensure prompt satisfaction of the guest. • Carry out regular rounds and check all areas of the hotel, • Support the Night Manager in tasks such as job interviews, appointment, employee training, assessment of performance. • Document all significant events during the night in the logbook which is passed on to the Night Manager

  • Front Office Agent

    The Berkeley - London, United Kingdom

    Front Office reception
    December 2014 - November 2016 · 1 year and 12 months

    • Escort guests to their rooms on checking in, explain and endeavour to sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television etc.; • Enter all arrivals´ check in details accurately in the computer and modifies any information correctly with particular care towards spelling and room rates; • Assist making reservations when the Reservations office is unable to do so; • Attend to guests´ complaints, enquiries and request, refer problems to the Front Office Team Leader where necessary.

Education

  • Professional Hotel Receptionist

    Reception Academy - London, United Kingdom

    November 2011 - December 2011

  • Diploma of Tourism and Economy

    A La Marmora + Einaudi - Sassari, Italy

    June 2005 - June 2009

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Notions
    20%

Skills

  • First Aid
  • Micros
  • Miscrosoft excel
  • Ms word
  • Upselling
  • Use opera
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