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" On April, 14th 2011, I graduated in Law at the University of Palermo.
Before, during and after my university studies I have made some important work experiences in Sicily and abroad. During my stays abroad I understood that my future is in the hospitality sector. That is why I have decided to participate at the international master in “Hospitality Management Food & Beverage” organized by University of Palermo in cooperation with Florida International University. I have always been fascinated by luxury hotels and resorts!
I have made a recent and very important professional experience as Front Office Supervisor at La Moresca maison de charme a 4* luxury boutique hotel (Chateaux Hotel Collection Member) in Marina di Ragusa, Italy.
A very relevant professional experience as Front Office Agent at Sheraton Donnafugata Golf Resort a 5* luxury hotel in Ragusa, Italy
A professional experience as teacher-trainer to magistrates and administrative staff of western Sicily courts, introducing and explaining the new electronic procedures of the Civil Trail, established by the Italian Ministry of Justice.
Two significant experiences in London as receptionist in a 3* hotel and as assistant manager in a Mc Donald’s restaurant. That stay has been really important for me to improve the knowledge of English language.
A considerable stage in Marsa Alam, Red Sea-Egypt, selling excursions and following the activities at front desk and customer assistance in a 3* hotel and 5* resort.
I have also made other professional experiences as insurance claims investigator, door to door salesman, call center operator.
All these work experiences have enabled me to gain new skills, above all in the relations with customers, the observance of schedules and rules as well as the cooperation with colleagues because I have a remarkable inclination for teamwork."
The Ashbee Hotel - Taormina, ItalyFront Office conciergeApril 2018 - Now · 10 months
Front Office The Ashbee Hotel, Taormina 5*L; The Leading Hotel of the World
Front Office Supervisor
La Moresca maison de charme - Marina di Ragusa, ItalyFront Office conciergeApril 2017 - October 2017 · 7 months
Front office agent
Sheraton Donnafugata Golf Resort & Spa - Ragusa, ItalyFront Office receptionApril 2015 - January 2017 · 1 year and 10 months
Front office agent for Sheraton Donnafugata Golf Resort & Spa five stars luxury resort. Knowledge of the following hotel departments: Booking ; Meeting & Events ; Golf ; Housekeeping ; Spa ; Storage. The resort has been recently awarded in London at the Prestigious Stars Award as the most prestigious corporate incentive venue 2015.
University of Palermo - Palermo, Italy
Law Degree (Old System Business), with a score of 108/110.
Master Degree in Hospitality Management Food & Beverage
University of Palermo in cooperation with Florida International University - Palermo, ItalyMarch 2015 - December 2015
Master degree in Hotel Management with the cooperation of Florida International University professors
ItalianNative or fluent100%
- Dealing with complaints
- Front Office
- Front Office supervisory
- Handle complain guest
- Handling guest
- Online reputation
- Room Division
- Strong guest care
- Support team
- Team job
- Well trained