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APHC - Almaty, KazakhstanF&B serviceSeptember 2017 - Now
APHC aimes at bringing the best Italian hospitality offer to Kazakhstan. Through our knowledge and the support of Italian companies we brought new experiences to local customers. We have been the first ones to introduce the very limited one year release Italian truffle craft beer made with Alba truffle, a special and élite product. We also have the merit to be the first ones introducing to Kazakhstan the product of pinsa romana which immediately became a model a lot of restaurateurs adopted. APHC also founded "The Spot Coffee & Food", the first coffee place in the oil and gas city of Atyrau, where a lot of expats and not only needed a different coffee place. By creating The Spot we immediately became their "Starbucks", being the everyday reference for coffee and not only. Bringing a modern, fast and cool concept, European and American customers immediately felt again like at home.
Residenza Alexander - Rome, ItalyManagementJune 2014 - July 2017
Owner and manager of one of the top ten accomodations in Rome out of 2860 on booking websites. Responsible for any different task, check-in/check-out, accounting, direct contact with customers and/or suppliers, training employees and managing all the reservations part. Every year Residenza Alexander has been awarded as top choice for customer service. We started as a small hospitality experience and we soon became one of the top accommodation listed in the best OTA
Rest Guesthouse - Rome, ItalyFront Office receptionJune 2013 - May 2014
Managing bookings, monitoring payments due (both received and given), bills and utility fees. Responsible for relations with customer with welcome emails, reservations for tours, excursions etc. Managing main media accounts and website.
Web and Social Media Intern
United Nations World Food Programme HQ - Rome, ItalyCommunicationMay 2012 - August 2012
Worked with the web and social media team, communications department. Managed the external website wfp.org, creating, editing and organizing contents such as videos, photo galleries, web stories etc. Helped staff members in the field to edit and publish their contents and stories from the field. Managed the main WFP social media accounts, Facebook, Twitter, Youtube.
Ristorante Bella Napoli - Rome, ItalyF&B serviceJuly 2006 - May 2012
Interact with customers from around the world on a nightly basis. Responsible for restaurant website and external communication.
St. John's University - Rome, ItalyJanuary 2011 - August 2012
M. A. in Government and Politics with concentration in International Relations Minor: American Government International Law and Diplomacy Certificate
SSML Gregorio Settimo - Rome, ItalyOctober 2007 - November 2010
B.A. in Interpreting and Translation: English, Spanish, and Russian Also studied International Law, Political Economics and EU Law
ItalianNative or fluent100%