Alessia Accardo

Alessia Accardo

Customer Service Representative at Laser Bounce
Lives in Queens, New York, NY, United States
over 6 months ago

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Friendly, punctual and enthusiastic team player seeking a customer service position. Highly effective at anticipating and accommodating customer needs with goal of attaining the highest customer satisfaction.

• Punctual and Dependable • Willing to work flexible hours • Upbeat, outgoing and positive

Experience

  • Customer Service Representative

    Laser Bounce - Queens, New York, NY, United States

    Customer Service
    February 2018 - Now · 11 months

    Customer Service Representative February 2017 - Present ● Responsible Use of technology system called Embed to redeem customer prizes ● Keep line moving so that customers are not waiting long ● Strong Multitasking and organizational abilities ● Assist in maintaining order to avoid customer congestion in the party hall area.

  • Restaurant Hostess

    Johnny Rockets - Queens, New York, NY, United States

    Customer Service
    May 2017 - August 2017 · 4 months

    ● Was responsible greeting new customers at the restaurant entrance door. ● Made sure to present the guests with clean menus in a friendly, exciting manner and announce lunch specials and or/deals for the day. ● Make sure the guests are happy and inform the server of the guests special diets.

  • Summer Worker

    Tuscarora Inn - Mount Bethel, PA, United States

    Customer Service
    August 2015 - August 2017 · 2 years and 1 month

    • Responsible for taking care of all the guests' needs assisting them to attain the highest satisfaction in order to secure future visits from these patrons. • Performed all phases of the catering industry: cleaning and setting up the dining rooms, banquet service and sit down service for three meals per day. • Respectfully interacted with customers, responding to their wants and needs immediately. • Worked in the Snack Shop serving snacks, ice cream shakes and drinks. Busser • Cleared dishes after guests departed and took tableware to washing station. • Sanitized each table area to prepare for next guests. • Monitored guests’ area and responded to requests or cleaning needs promptly. Housekeeping Assistant ● Turnover Weekends: Made sure the hotel rooms were cleaned by putting new bedding , cleaned the bathrooms and vacuum the floors by working in a team of four people to make sure that they met up to the supervisor’s expectations.

Education

  • New York City College of Technology

    August 2019 - Now

  • Stella and Charles Guttman Community College

    August 2017 - Now

  • Queens Metropolitan High School

    September 2013 - June 2017

Languages

  • English
    Professional working
    60%

Skills

  • Customer Service Skils
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