Alex Cherian

Alex Cherian

Head of Administration at Azizi Development
Lives in Dubai, United Arab Emirates
over 6 months ago

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Hospitality professional with 15++ years of experience in Hotels and Real Estate

Experience

  • Head of Administration

    Azizi Development - Dubai, United Arab Emirates

    Administration & General
    January 2017 - Now · 1 year and 12 months

     Managing a team of 03 Managers and 98 employees.  Coordination with other departments for smooth operation of the offices and events.  Planning and setting up of new offices as per management instructions  Meeting vendors along with procurement team for supply of quality and durable products for the company. Office Refurbishments, repairs and periodic maintenance  Checking of Office stationary and grocery requisitions  Overlooking the allocation of receptionists, office staffs and drivers  Petty cash purchases (when required)  Checking and approving of Invoices and forwarding to procurement for payments  Coordinating with vendors on vehicle rentals  Keeping a check on Fuel consumption, salik charges and vehicle maintenence  Surprise checks of the vehicles and the hygiene level of drivers  Checking of vehicle movements during the day  Contracts for new offices and rental payments  Coordination and follow ups for Ejari and Dewa payments  Supervision of the contractors and there teams.  Renewal of contracts  Coordinating with building owners / representative / govt. officials for smooth operations  Overlooking the booking of flight tickets for management and employees  Overlooking booking of Visa for management and coordination with Consulates  Hotel Reservations  Identifying staffs and ececutive development and training needs and ensuring that training is observed.  Evaluating employee performance through review  Hand on approach to all the aspects related to admin department

  • General Manager

    Nattika Beach Resort - Thrissur, India

    Administration & General
    July 2014 - October 2016 · 2 years and 4 months

     Involved in the day to day business operations of the resort.  Carrying out inspections of the resort and the services on regular basis.  Delivering excellent guest service at all times, ensuring guest comfort and safety.  Ensured that resort is maintained to meticulous standards of cleanliness and maintenance on a daily basis.  Designed effective and successful sales, pricing and distribution strategy to achieve and enhanced profitability.  Administered and enforced the resorts policies and procedures.  Participated in the recruitment and development of all managers and implementing staff training programs.  Maintaining a positive, cooperative work environment between resort staff and management.  Preparing annual budget that accurately reflects the resort’s business plan.  Demonstrating visible operational leadership and management to the resort staff.

  • Hotel Manager

    Asiana Hotel - Chennai, India

    Administration & General
    October 2013 - July 2014 · 10 months

     Handling the day to day operations of the Front Office, Reservations, Revenue, Security, Housekeeping, Spa, Engineering, Purchase and Laundry.  Coordinated functions and activities with the General Manager.  Interacted with the hotel guests and potential guests.  Conducted inspections and ensured preventive maintenance is implemented as planned.  Maintained effective internal communication and meeting structure to ensure optimum teamwork and productivity.  Using hotel resources to maximize guests’ satisfaction & optimize revenues.  Resolving guests complaints in a timely and professional matter  Administering and enforcing hotel policies and procedures.  Developed and implemented managerial and associates training programs.  Maintaining a positive, cooperative work environment between hotel staff and management.  Preparing annual budget of the respective departments that accurately reflects the hotel's business plan.  Demonstrating visible operational leadership and management to the hotel st

  • Rooms Division Manager

    Sheraton Udaipur Palace Resort & Spa - Udaipur, India

    Management
    February 2012 - September 2013 · 1 year and 8 months

     Handling Front Office, Housekeeping, Security and Spa.  SPG Champion and GEI Ambassador of the resort.  Developed, recommended, implemented and manage the Front Office annual budget, forecasts and manning guide in line with hotel’s objectives.  Assisted in maximizing hotel revenue by controlling room inventory and expenses effectively. Managed the divisional profitability within budgetary guidelines.  Selected, trained, developed, and managed all reporting associates. Measured their performance and motivated them to bring about excellent performance and ensured efficient running of the departments.  Implemented company programs and managing the operations of Rooms Division in a manner consistent with local laws and regulations, Starwood policies and procedures, and Sheraton standards to ensure a high level of service quality and guest satisfaction.  Maintaining and practicing high visibility during peak periods to ensure smooth running of operations, promoted good public relations, have taken cor

  • Manager Front Office and Membership

    Palm Meadows Resort - Bengaluru, India

    Front Office reception
    September 2011 - February 2012 · 6 months

     Handling Front Office and Club membership.  Overlooking areas as Front Desk, Concierge, Travel Desk, Airport Services, Bell Stand and Valet services, Communication Center, Reservations, Business Centre.  Managing and monitoring training schedules of the Front Office employees.  Monitoring departmental P&L statements, revenue and budgets.  Conducting the Rooms orientation program for new joinees in the division.  Conducting yearly Performance and development plan for executives and staff of the department.  Constantly work on the inventory control and daily pricing strategy for the hotel in coordination with the Sales Manager and the General Manager.  Encouraging and driving the up sell process among employees.  Cost controlling at various levels to ensure departmental profitability.  Conduct timely departmental trainings.  Training and passing on various skills and techniques to the managers in the department.  Implemented a very structured guest feedback system to ensure corrective action and

  • Front Office Manager

    Asiana Hotel - Chennai, India

    Front Office reception
    April 2010 - August 2011 · 1 year and 5 months

     Handling Front Office, Reservations, Travel Desk and Spa (in absence of the Spa Manager).  Manage and support the Housekeeping Department in the absence of the Executive Housekeeper.  Assisted in maximizing hotel revenue by controlling room inventory and expenses effectively.  Monitoring corporate accounts for sustained business growth.  Lead the Front Office and Reservations associates and worked closely with the Revenue Manager by developing periodic goals in line with the hotel’s objectives.  Selected, trained, developed, and managed all reporting associates. Measured their performance and motivated them to bring about excellent performance and ensured efficient running of the departments.  Maintained and practiced high visibility during peak periods to ensure smooth running of operations, promoted good public relations, have taken corrective actions upon needs and handled guest’s complaints empathetically in order to enhance their experience and maintain a high level of service quality.  A

  • Front Office Manager

    St.Mark's Hotel - Bengaluru, India

    Front Office reception
    December 2004 - April 2010 · 5 years and 5 months

     Managing Front office, Reservations and Travel Desk operations.  Involved in business development in coordination with sales and marketing department for promotions, Special Packages and New Accounts.  Monitoring corporate accounts for sustained business growth.  Infrastructure maintenance and upliftment by regular audit programs developed.  Ensuring all Front Office quality standards are complied with and that policies and procedures are consistently applied.  Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.  Responsible for enhancing the product and service that is presented to the guest.  Ensuring the privacy and security of the guests and the resort is maintained by the team all times.

Education

  • American Hotel & Lodging Educational Institute

    July 2007 - July 2008

    Certified Rooms Division Executive

  • American Hotel & Lodging Educational Institute

    November 2003 - November 2004

    Managing Front Office Operations

  • Jai Narain Vyas University - Jodhpur, India

    July 1995 - July 2000

    Bachelor of Arts

Languages

  • English
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%
  • Urdu
    Professional working
    60%

Skills

  • Budget
  • Communication skills
  • Conflict Resolution Mgmt
  • Guest relationship
  • Hospitality Management
  • Inventory control
  • Operations Management
  • Problem Solving Skills
  • Staff management
  • Team Building Skills
  • Trainings
Connections
Raja P ( CRDE MIH )
ROOMS DIVISION MANAGER at ACCORD HOTELS & RESORTS
SHADY BANYATA
Night Manager at Swiss-Belhotel International
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
View 35 connections
Following
Jumeirah Group
Dubai, United Arab Emirates
Wyndham Dubai Marina
Dubai, United Arab Emirates
Other members
Mustafa Abdel Kader
Dubai, United Arab Emirates
MUHAMMAD SAIFUL ISLAM
Sylhet, Bangladesh
Mario Scotto
Dubai, United Arab Emirates
Boris Borisov
Dubai, United Arab Emirates
Gopakumar Pillai
Dubai, United Arab Emirates
View 74583 members