Join Hosco and view Alex's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
About me
Someone who is mature, candid and believes in integrity. Every day I work to improve myself and my skills and i believe that’s part of becoming better at what I do
Experience
9 years and 2 months
-
Guest Relations Agent (Intern)
Carnival Cruise Line - Miami, FL, United States
Guest RelationsFebruary 2019 - Now · 5 years and 2 months• Handling guest requests in an effective way by taking ownership of the requests and following up until the matter is finalized to the guest satisfaction. • Recording significant guest related issues for shared knowledge and follow-up • Following up with guests to ensure their requests or problems have been met to their satisfaction. • Answering internal and external calls, taking messages and forwarding them to the appropriate person • Handling special duties assigned such as Lost and found, Office supplies, Guest Access, Lost Luggage Report and any other assigned special duty • Maintaining a cash float for giving change and also adding cash and credit cards to guests accounts • Answering the emergency telephone line and taking appropriate, immediate action as necessary • Strong communications with other departments such as Housekeeping, Food and Beverage in order to cater for Guest needs
-
Guest Service Associate
The Westin Doha Hotel & Spa - Doha, Qatar
Guest RelationsSeptember 2017 - February 2019 · 1 year and 6 months• Answering internal and external phone calls and connecting calls to guests and hotel associates as requested following the Westin Brand Standards. • Promote the hotel generally and be aware of the F & B outlets opening times,locations and promotions. • Follow up with guests to ensure their requests or problems have been met to their satisfaction. • Taking In-Room-Dining orders and ensure the orders are delivered on time. • Suggest ways of cost reduction without affecting the hotel standards and quality of service. • Being aware of all Starwood Programs. • To be fully aware of set objectives and contribute to achieving departmental goals and targets. • Be aware of daily functions,events,VIPs and group arrivals and carry out any other duties as required. • Using both Opera and Starguest and MICROS systems to locate and input guest information and requests. • Strong communications with other departments such as Reception, Housekeeping, Concierge, and Bell desk.
-
Call Center/Guest Relations Agent
Atlantis Dubai - The Palm Jumeirah, Dubai, United Arab Emirates
Guest RelationsMarch 2015 - August 2017 · 2 years and 7 months• Receive inbound calls including transferred sales leads and calls from current and potential customers. • Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application. • Answer questions about the product details, the company, and issues with account for the customers. • Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
Education
-
Business Administration
eCornell | Online Learning by Cornell University
March 2019 - September 2022Pursuing a degree in Hotel Management
-
Hospitality Certificate
Atlantis the Palm Dubai - Nairobi, Kenya
April 2015 - July 2015Covered the following: Warm Service Service Recovery Responsive Service Engaging Service
-
Computer Applications
Institute of Advanced Technology - Nairobi, Kenya
February 2009 - July 2010Received a certificate for Computer Application Operations
Languages
1 language
-
English
Native or fluent
Personal information
Nationalities
-
Kenyan
Skills
12 skills
- A team player
- Can work different shift
- Energetic and flexible
- galaxy
- Good learner
- Good telephone manner
- Great communicator
- Hotsos
- SWOT analysis
- Telephone sales skills
- Use opera
- Well-organized
We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.
We’ve added the following information to your profile:
- Current location
- Profile summary
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
- Date of birth
- Driving License
- Phone Number
Take a moment to look at your supercharged profile!
We couldn’t update your profile using your CV.
We couldn’t update your profile. However, your CV has been saved.
There was an error uploading your CV.
Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.