Alex Ndichu

Alex Ndichu

Guest Relations Agent (Intern) at Carnival Cruise Line
Lives in Miami, FL, United States

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About me

Someone who is mature, candid and believes in integrity. Every day I work to improve myself and my skills and i believe that’s part of becoming better at what I do

Experience

9 years and 2 months

  • Guest Relations Agent (Intern)

    Carnival Cruise Line - Miami, FL, United States

    Guest Relations
    February 2019 - Now · 5 years and 2 months

    • Handling guest requests in an effective way by taking ownership of the requests and following up until the matter is finalized to the guest satisfaction. • Recording significant guest related issues for shared knowledge and follow-up • Following up with guests to ensure their requests or problems have been met to their satisfaction. • Answering internal and external calls, taking messages and forwarding them to the appropriate person • Handling special duties assigned such as Lost and found, Office supplies, Guest Access, Lost Luggage Report and any other assigned special duty • Maintaining a cash float for giving change and also adding cash and credit cards to guests accounts • Answering the emergency telephone line and taking appropriate, immediate action as necessary • Strong communications with other departments such as Housekeeping, Food and Beverage in order to cater for Guest needs

  • Guest Service Associate

    The Westin Doha Hotel & Spa - Doha, Qatar

    Guest Relations
    September 2017 - February 2019 · 1 year and 6 months

    • Answering internal and external phone calls and connecting calls to guests and hotel associates as requested following the Westin Brand Standards. • Promote the hotel generally and be aware of the F & B outlets opening times,locations and promotions. • Follow up with guests to ensure their requests or problems have been met to their satisfaction. • Taking In-Room-Dining orders and ensure the orders are delivered on time. • Suggest ways of cost reduction without affecting the hotel standards and quality of service. • Being aware of all Starwood Programs. • To be fully aware of set objectives and contribute to achieving departmental goals and targets. • Be aware of daily functions,events,VIPs and group arrivals and carry out any other duties as required. • Using both Opera and Starguest and MICROS systems to locate and input guest information and requests. • Strong communications with other departments such as Reception, Housekeeping, Concierge, and Bell desk.

  • Call Center/Guest Relations Agent

    Atlantis Dubai - The Palm Jumeirah, Dubai, United Arab Emirates

    Guest Relations
    March 2015 - August 2017 · 2 years and 7 months

    • Receive inbound calls including transferred sales leads and calls from current and potential customers. • Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application. • Answer questions about the product details, the company, and issues with account for the customers. • Assist customers with any technical issues experienced with website and escalate any issues to management appropriately

Education

  • Business Administration

    eCornell | Online Learning by Cornell University

    March 2019 - September 2022

    Pursuing a degree in Hotel Management

  • Hospitality Certificate

    Atlantis the Palm Dubai - Nairobi, Kenya

    April 2015 - July 2015

    Covered the following: Warm Service Service Recovery Responsive Service Engaging Service

  • Computer Applications

    Institute of Advanced Technology - Nairobi, Kenya

    February 2009 - July 2010

    Received a certificate for Computer Application Operations

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • Kenyan

Skills

12 skills

  • A team player
  • Can work different shift
  • Energetic and flexible
  • galaxy
  • Good learner
  • Good telephone manner
  • Great communicator
  • Hotsos
  • SWOT analysis
  • Telephone sales skills
  • Use opera
  • Well-organized
Connections
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
GIANCARLO PASTORE
Amministratore at CIPAS TM
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
View 26 connections
Following
Bay street Group
Bay street Group
Saint Julian's, Malta
Four Seasons Hotels & Resorts The Dorchester Hotel
The Dorchester Hotel
London, United Kingdom
Other members
Stéphane Dadjo
Dubai, United Arab Emirates
Gina Lee
Orlando, FL, United States
Taxap Peer
Buford, GA, United States
Raji Aljesry
Kuala Lumpur, Malaysia
Luca Oddo
South Central Houston, Houston, TX, United States
View more
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