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Cluster Individual & Groups Reservations Executive
PPHE Hotel Group - EuropeOtherSeptember 2011 - September 2012
-To maximize hotel revenue and guest satisfaction -To effectively and efficiently deal with all aspects of Groups Reservations (from 9 rooms) by recording and handling requests from the client, utilize up-selling techniques, record reservations information accurately, quote groups enquiry, sent out contract, determine payment methods, deal with assigned incoming correspondence in a timely and accurate manner and identify & highlight to Sales department any Sales leads. -Actively responding to all the customers in a professional and courteous manner via phone and email ensuring all information is inputted accurately and paying attention to detail -Achieving maximum occupancy, ADR and RevPar by applying the revenue management strategy -Assisting Reservation Manager in planning and implement departmental goals. -To contribute to maximize occupancy of the hotel by assisting in maintaining accurate inventory control of rooms. -To assist the Revenue Manager with group quotations.
Groups Billing Coordinator
Hotel Auditorium - EuropeOtherMarch 2011 - September 2011
-Groups billing coordination and to ensure that all event and group charges are accurately inputted in Opera. -To actively prepare and send the groups bills to the company or travel agency responsible for the event -E-billing -Credits and payments management -Accounting and internal audit
Assistant Controller / Income auditor
Sheraton - EuropeOtherNovember 2008 - March 2009
-Resposible for the internal income auditing, cost control and management accounting. -Analysis of the night audit reports. -Billing management, report making and income statistics. -Assistance to the Controller in implementing department goals.
Reservations & Guest Services Agent
Hilton Buenavista Toledo - EuropeOtherOctober 2007 - October 2008
-Reservations management. -Assistance in Revenue Management and application of upselling techniques. -Developing and implementing an upselling plan for the Guest Services Team, -Developing and implementing the new Hotel Directory applying a new design and new marketing strategies to achieve the upselling goals. -Actively following all Guest Services procedures including front desk, valet parking, bell boy and room service. -Night audit.
Front Office Team Member
Gran Hotel Las Rozas - EuropeOtherJune 2007 - September 2007
-Actively following all reception procedures, including check-in and check-out, cashiering and arrivals check. -Customer service and upselling. -Billing management, -Reservations management.
Msc in Tourism Development
University of Surrey, School of Hospitality and Tourism Management - England, United KingdomSeptember 2012 - September 2015
Postgraduate Diploma in Hospitality Management
Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, SpainAugust 2006 - September 2007
SpanishNative or fluent100%