Alex Sepúlveda

Alex Sepúlveda

Cluster Individual & Groups Reservations Executive at PPHE Hotel Group
Lives in Europe
over 6 months ago

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  • Cluster Individual & Groups Reservations Executive

    PPHE Hotel Group - Europe

    September 2011 - September 2012

    -To maximize hotel revenue and guest satisfaction -To effectively and efficiently deal with all aspects of Groups Reservations (from 9 rooms) by recording and handling requests from the client, utilize up-selling techniques, record reservations information accurately, quote groups enquiry, sent out contract, determine payment methods, deal with assigned incoming correspondence in a timely and accurate manner and identify & highlight to Sales department any Sales leads. -Actively responding to all the customers in a professional and courteous manner via phone and email ensuring all information is inputted accurately and paying attention to detail -Achieving maximum occupancy, ADR and RevPar by applying the revenue management strategy -Assisting Reservation Manager in planning and implement departmental goals. -To contribute to maximize occupancy of the hotel by assisting in maintaining accurate inventory control of rooms. -To assist the Revenue Manager with group quotations.

  • Groups Billing Coordinator

    Hotel Auditorium - Europe

    March 2011 - September 2011

    -Groups billing coordination and to ensure that all event and group charges are accurately inputted in Opera. -To actively prepare and send the groups bills to the company or travel agency responsible for the event -E-billing -Credits and payments management -Accounting and internal audit

  • Assistant Controller / Income auditor

    Sheraton - Europe

    November 2008 - March 2009

    -Resposible for the internal income auditing, cost control and management accounting. -Analysis of the night audit reports. -Billing management, report making and income statistics. -Assistance to the Controller in implementing department goals.

  • Reservations & Guest Services Agent

    Hilton Buenavista Toledo - Europe

    October 2007 - October 2008

    -Reservations management. -Assistance in Revenue Management and application of upselling techniques. -Developing and implementing an upselling plan for the Guest Services Team, -Developing and implementing the new Hotel Directory applying a new design and new marketing strategies to achieve the upselling goals. -Actively following all Guest Services procedures including front desk, valet parking, bell boy and room service. -Night audit.

  • Front Office Team Member

    Gran Hotel Las Rozas - Europe

    June 2007 - September 2007

    -Actively following all reception procedures, including check-in and check-out, cashiering and arrivals check. -Customer service and upselling. -Billing management, -Reservations management.



  • Spanish
    Native or fluent
  • English
    Full professional
  • French


  • Other skills

    Other skills

Geneva, Switzerland
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