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Born November 7th 1995 in Bahrain as a Swiss national
I consider myself being self-motivated, culturally aware, a positive thinker, and ambitious. My social and communication skills enable me to adapt quickly to new environments.
As my upbringing was always connected to the hospitality industry, I have the desire to immerse myself further in the industry, and build a professional hotel career.
To gain first hand experience and validate my career decision, I am already engaging in various career experiences: as you can see below
I have graduated from High School having completed IB courses such as Higher German and English French and AP Microeconomics.
I started my Higher Learning at the Glion Institute of Higher Education in Switzerland by having completed 6 and a half semesters receiving the "Associates Degree" in Hospitality Administration, including two six-month internships.
For my final year, I received a Bachelors with Honors from the International Management Institute in Luzern, Switzerland, which helped me secure my first job in Abu Dhabi, to commence my journey to follow my dreams and passions for working in luxury 5 star Hotels.
Front Desk Agent
The Ritz-Carlton Abu Dhabi, Grand Canal - Abu Dhabi, United Arab EmiratesFront Office receptionApril 2018 - October 2018 · 7 months
Performed check-ins whilst following brand standards, with a personalised touch - Actively up-sold, enrolled guest to the loyalty program, and collected preferences for improving the guest experience - Addressed guest inquiries, needs and concerns throughout their stay, and followed up appropriately - Coordinated group and VIP arrivals - Handled early check in guests (assigning rooms & communicated with housekeeping accordingly) - Reviewed guest bills, in accuracy to their in house package, and amended charges when necessary - Built strong relationship with guests, and colleagues - Ensured smooth departure experience
Summer seasonal employee
Hotel Central am See - Weggis, SwitzerlandF&B serviceJune 2017 - August 2017 · 3 months
As a seasonal worker, I worked in the F&B service department for breakfast, dinner and group lunch/evening events. BREAKFAST Set up breakfast buffet and tables. Oversaw 70- 90 guests with one other employee Mise en place such as: heated up pre-baked bread, croissants, and bread rolls. Took special orders and made coffee and eggs (not on buffet) DINNER Worked at the bar; food runner Made drink orders swiftly when receiving the order per machine (cocktails, coffee/tea, wine, soft drinks, beers), eventually then for the waiters to bring it to the tables Cleaned, polished glasses and small tableware sets (tea spoons, coffee cups, sliders) Closed bar, cleaned coffee machine, re stocked for the next day service Food runner - When bell from the kitchen rang, brought the tray with food to the outside/inside pass where the waiters would also bring the plates to the tables. Served in several wedding celebrations going around with canapés Setting up tray with drinks (wines, champagne, mocktails) Banquet style dinner service, in charge of tables, making sure guests have enough drinks (refilling wines, and water glasses)
Sales and Marketing Intern
Four Seasons Hotels and Resorts - Saint-Jean-Cap-Ferrat, FranceSales & MarketingJuly 2016 - December 2016 · 6 months
Human Resources Trainee
Four Seasons Hotel and Resorts - Amman, JordanHuman ResourcesJanuary 2016 - February 2016 · 2 months
Gaining experience in the Human Resources Departments, working along side my colleges to update/fill out employee information, succession planning presentations, sorting out job applications, and preparing necessary documents for new employees for their orientation week. Also made appointments with eventual employees to come in for an interview, and take the necessary steps, for them to fill in and/or complete information regarding their applications. Helped prepare for kids party: organised and filled bags with presents for employee's children. Oversaw the list of employees which have children, that everyone gets a bag accordingly. Also participated in the Department training sessions for two days, gaining knowledge from other colleges how to train knew staff members, and the steps to take in order to get the information across verbally, with showing how its done, or taking part in role plays.
Food and Beverage Intern
Intercontinental Hotel Group - Dubai, United Arab EmiratesF&B serviceJanuary 2015 - June 2015 · 6 months
Gained first hand experience in the buffet restaurant 'Anise' for 3 month, one month in the in room dining and to finish off in the Intercontinental Executive Club Lounge for 2 months. Throughout my training I learned how to handle big complaints from the Arabic guests and how to approach different type of guests, if it were regular guests, VIP guests, or other important customers, or executive employees in the head office. The different managers and colleges I worked with were very supportive, and gave me feedback when I was doing my work in a good manner, but also, most importantly critical feedback when I was doing something in a non Intercontinental standard way
Bachelors (Hons) In International Hotel & Toursim Management
IMI International Management Institute Switzerland - Lucerne, SwitzerlandAugust 2017 - February 2018
GermanNative or fluent100%
EnglishNative or fluent100%
- Check in & check out
- Experience in 5* hotels
- Good presentation skills
- Good team worker
- Strong hospitality
- Well presented