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I am a professional with a degree in Tourism and Hospitality Management and humanizing services, dealing with people in hospitaly is my passion.
Always focus in excellence in service and in Guest needs.
Love new chalenges, team work, innovation and creativity.
- "Work hard, dream big, make it happen".
Scenic - Luxury Cruises & Tours - Porto, PortugalCustomer ServiceApril 2018 - November 2018 · 8 months
Guest satisfaction, Butler Service, Room Service, F&B Service (including fine dining experience), Bar Service Support.
Avalon Waterways - Paris, FranceF&B serviceApril 2017 - November 2017 · 8 months
F&B Service at Restaurant.
Tivoli Avenida Liberdade (Tivoli Hotels & Resorts) - Lisbon, PortugalF&B serviceMay 2015 - March 2017 · 1 year and 11 months
Internship plus Waitress contract at fine dining Restaurant (Terraço).
DL-Publicidade - Benedita, PortugalAdministration & GeneralJuly 2001 - December 2014 · 13 years and 6 months
Advertising Agency certified EN ISO 9001 (UKAS – United Kingdom Accreditation Service). - Costumer Service - Budgeting / Commercial / Purchases and Sales.
Tourism and Hospitality Management
ESTM - School of Tourism and Maritime Tecnhology - Peniche, PortugalSeptember 2012 - February 2016
Graduation made at after work hours (evenings)
- Ability to empathize
- Customer and guest care.
- Excellent guest relation
- Food & Beverage
- Luxury Hospitality
- outils informatiques
- Self discipline